Access Guide
Summary
- This guide was created in July 2023.
- There are public transport links within 200m of the venue.
- The venue has its own parking.
- A designated drop off point is not available.
- The most accessible entrance is the main store entrance.
- There is step free access at this entrance.
- This entrance has double doors.
- The doors are automatic.
- There is step-free access throughout the building.
- There is not a designated safe place which can be used by people who may feel scared or at risk.
- Accessible toilet facilities are not available.
- Step-free ambulant toilet facilities are not available.
- Step-free standard toilet facilities are not available.
- Baby change facilities are not available.
Getting Help and Assistance
- Click + Collect is available at this store.
- The Click + Collect point is located to the left as you enter the store.
- There is a collection point available at this store.
- The collection point is located to the left as you enter the store.
- The following are available to borrow: wheelchairs.
- The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
- Documents/information can be provided in: large print on request.
- An assistance dog toilet or toileting area is not available at the store.
- Water bowls for assistance dogs are available.
- A colleague trained in British Sign Language is available.
Public Transport
- Please click here for opening times and directions to this store.
- There is a bus stop within approximately 150m of the venue.
- The nearest bus stop is located Heron Way.
- The nearest train station is Chafford Hundred.
- For more information on c2c train services please click here (opens new tab).
Parking
- The store has its own parking facilities which do need to be booked in advance.
- Blue Badge parking is available.
- Blue Badge parking is clearly marked and signed.
- The nearest designated Blue Badge parking bay is approximately 12m from the entrance.
- The car park is free for all users.
- There are Load and Go parking spaces available.
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Parking
View
- The car park is located at the front of the venue.
- The car park type is open air/surface.
- The car park surface is tarmac and block paving.
- Parking spaces are provided on a first come first serve basis.
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Blue Badge Parking
View
- There are more than 10 Blue Badge parking bays.
- The dimensions of the Blue Badge bays are 230cm x 460cm.
- There is a hatched zone on both sides and to the rear.
- The hatched zone is at least 120cm.
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Access from the Car Park
View
- The entrance is clearly visible from the car park.
- There is a road to cross with dropped kerbs and tactile paving.
- Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.
Approach
- The surface of the approach is block paving.
- There are bollards on the approach which have a minimum width of 360cm and are 90cm high.
- The bollards have a visual identification band and contrast visually with the paving.
- There is a ramp with a slight gradient on approach.
Entrance (Main Store)
- This information is for the entrance located to the right of the building.
- The entrance area/door is clearly signed.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is ramped/sloped access at this entrance.
- There is a slope with a slight gradient .
- There are double automatic doors which open by sliding.
- The width of the opening is 240cm.
- There is a second set of doors.
- There are double automatic doors which open by sliding.
- The width of the opening is 217cm.
- There are automatic swing gates and security barriers immediately beyond the entrance.
Entrance (TradePoint)
- This information is for the entrance located to the left of the store front.
- The entrance area/door is clearly signed.
- There is not a canopy or recess which provides weather protection at this entrance.
- A colleague is available at this entrance to assist customers.
- There is ramped/sloped access at this entrance.
- There is a slope with a slight gradient .
- There is a single automatic door which open by sliding.
- The width of the opening is 180cm.
- There are security barriers immediately beyond the entrance.
Shop
- There is step-free access throughout the shop.
- The lighting levels in the shop are varied.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the shop.
- All flooring in the shop is smooth and even.
- The majority of aisle widths are 150cm+.
- Access throughout the shop is not unobstructed.
- There is poor colour contrast between the shelving and floor in the majority of walkways.
- There is background noise in the shop.
Area (TradePoint)
- The area is internal.
- This area can be found to the left as you enter the main store.
- There are no doors at this entrance to access this area from the shop.
- There is step-free access throughout the area.
- The lighting levels in this area are good.
- Wayfinding signage is not provided.
- There is background noise in the area.
Area (Garden Centre Internal)
- The area is internal.
- This area can be found to the right as you enter the store.
- There are double automatic doors which open by sliding to access this area from the shop.
- The width of the door opening is 210cm.
- There is step-free access throughout the area.
- The lighting levels in this area are varied.
- The colour, design and typeface of signs is not consistent throughout the building.
- The majority of aisle widths are 150cm+.
- There is poor colour contrast between the shelving and floor in the majority of walkways.
- There is background noise in the area.
Area (Garden Centre External)
- The area is external.
- This area can be found at the rear of the store.
- There are double automatic doors which open by sliding to access this area from the shop.
- The width of the door opening is 190cm.
- There is step-free access throughout the area.
- The lighting levels in this area are varied.
- Wayfinding signage is not provided.
- The majority of aisle widths are 150cm+.
- There is poor colour contrast between the shelving and floor in the majority of walkways.
- There is background noise in the area.
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Comments
View
- The external Garden Centre can also be accessed from the Internal Garden centre area via automatic sliding doors.
Area (Building Yard)
- The area is external.
- This area can be found to the rear left of the store.
- There are double manual doors which are permanently held open to access this area from the shop.
- The width of the door opening is 160cm.
- There is step-free access throughout the area.
- The lighting levels in this area are varied.
- Wayfinding signage is not provided.
- The majority of aisle widths are 150cm+.
- There is poor colour contrast between the shelving and floor in the majority of walkways.
- There is background noise in the area.
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Comments
View
- As of 28/7/23 there is a temporary exit with manual doors to the external yard.
Planning Area (Kitchens and Bathrooms)
- The planning area is located in the centre left of the store.
- There is step-free access to the planning area.
- The lighting levels in the planning area are good.
- The distance between the floor and the lowest desk is 80cm.
- The distance between the floor and the highest desk is 100cm.
- There is sufficient space to write or sign documents on the desk.
- The area does not have a hearing assistance system.
- There are stools and some chairs without armrests.
Area (Speedy Tool Hire)
- The area is internal.
- This area can be found to the left as you enter the store.
- There are no doors at this entrance to access this area from the shop.
- There is step-free access throughout the area.
- The lighting levels in this area are good.
- Wayfinding signage is not provided.
- The majority of aisle widths are 150cm+.
- There is poor colour contrast between the shelving and floor in all walkways.
- There is background noise in the area.
Counter (Speedy Tool Hire)
- The counter is located within the Speedy Tool Hire area.
- The counter is approximately 3m from the Speedy Tool area entrance.
- The counter is visible from the entrance.
- There is step-free access to the counter.
- The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The lighting levels at the counter are low.
- The counter is 107cm high.
- There is not sufficient space to write or sign documents on the counter.
- The counter for seated users has insufficient space to write or sign documents and no clear knee recess.
- The counter does not have a hearing assistance system.
Counter (Paint Mixing)
- The counter is located ahead as you enter the branch.
- The counter is approximately 50m from the entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 106cm high.
- The counter for seated users is 76cm high.
- The counter for seated users has a clear knee recess.
- There is an assistance button which is 86cm from the floor.
- The counter does not have a hearing assistance system.
- There are high stools at the counter.
Counter (Collections)
- The counter is located to the right as you enter the store.
- The counter is approximately 25m from the Main store entrance.
- Clear signage for the counter is visible from the entrance.
- There is step-free access to the counter.
- The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The lighting levels at the counter are good.
- The counter is 106cm high.
- The counter for seated users is 82cm high.
- There is sufficient space to write or sign documents on the counter.
- The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
- The counter does not have a hearing assistance system.
Service (Timber Cutting)
- The service is located the rear left if the store .
- The service is approximately 100m from the entrance.
- Clear signage for the service is not visible from the entrance.
- There is step-free access to the service.
- The lighting levels at the service are good.
- There is an assistance button which is 120cm from the floor.
- The service does not have a hearing assistance system.
Checkouts (and Returns, Main Store)
- The checkout area is located to the right as you enter the main store.
- There is step-free access to the checkout area.
- The checkout area is clearly signed.
- The lighting levels at the checkout area are moderate to good.
- The store has: staffed checkouts and self-service checkouts.
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Staffed Checkout(s)
View
- The checkout is 100cm high.
- There is not a clear knee recess beneath the staffed checkout for seated users.
- The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
- The checkout does not have a hearing assistance system.
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Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkouts vary between 92cm and 145cm.
- The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
- There is a hand-held scanner.
- Colleagues can provide assistance with using the self-service checkouts.
Checkouts (TradePoint)
- The checkout area is located within the TradePoint area.
- There is step-free access to the checkout area.
- The checkout area is not clearly signed.
- The lighting levels at the checkout area are moderate to good.
- The store has: a staffed checkout.
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Staffed Checkout(s)
View
- The staffed checkout is placed in front of a patterned background.
- The checkout is 108cm high.
- The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
- The checkout does not have a hearing assistance system.
Accessible Toilet
- There is no accessible toilet in this store.
Standard Toilet
- There is no standard toilet.
Exit
- This information is for the exit located beyond the tills.
- The exit area/door is not clearly signed.
- There are security barriers before the exit.
- A colleague is available at this exit to assist customers.
- There is step-free access at this exit.
- There is a ramp with a slight gradient .
- There are double automatic doors which open by sliding.
- The width of the opening is 235cm.
- There is a second set of doors.
- The second set of doors is an open exit.
- The width of the opening is 240cm.
- There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.