Access Guide
Summary
- This guide was created in August 2023.
- There are public transport links within 200m of the venue.
- The venue does not have its own parking.
- A designated drop off point is not available.
- The most accessible entrance is the main entrance.
- There is ramped/sloped access at this entrance.
- This entrance has double doors.
- The doors are automatic.
- There is step-free access throughout the building.
- There is not a designated safe place which can be used by people who may feel scared or at risk.
- Accessible toilet facilities are not available.
- Step-free ambulant toilet facilities are not available.
- Baby change facilities are not available.
Getting Help and Assistance
- Click + Collect is available at any counter.
- The Click + Collect point is located at the checkouts.
- There is a collection point available at this store.
- The collection point is located at the checkouts.
- The types of trolley available at this store include: shallow (garden) and wheeled basket.
- Documents/information can be provided in: large print on request.
- An assistance dog toilet or toileting area is not available at the store.
- Water bowls for assistance dogs are available.
Public Transport
- Please click here for opening times and directions to this store.
- There is a bus stop within approximately 150m of the venue.
- The nearest bus stop is located on the A105 High Road.
- The nearest train station is Hornsey.
- For more information on National Rail services please click here (opens new tab).
- The nearest underground/overground station is Turnpike Lane.
- For more information on TFL underground services please click here (opens new tab).
Parking
- The store has no parking facilities.
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Comments
View
- There is a single Blue Badge Bay approximately 30 metres away on High Road.
Approach
- The surface of the approach is stone/concrete tiles and uneven.
Entrance
- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- A colleague is available at this entrance to assist customers.
- There is ramped/sloped access at this entrance.
- There is a ramp with a slight gradient .
- There are double manual doors (with one door locked).
- The width of the opening is 90cm.
- There are security barriers immediately beyond the entrance.
Shop
- There is step-free access throughout the shop.
- The lighting levels in the shop are varied.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the shop.
- All flooring in the shop is smooth and even.
- The majority of aisle widths are not 150cm+.
- Access throughout the shop is not unobstructed.
- There is low visual contrast between the shelving and floor in the majority of walkways.
- There is background noise in the shop.
Planning Area (Kitchens and Bathrooms)
- The planning area is located at the rear of the store.
- There is step-free access to the planning area.
- The lighting levels in the planning area are varied.
- The distance between the floor and the lowest desk is 75cm.
- There is sufficient space to write or sign documents on the desk.
- The area does not have a hearing assistance system.
- There is a mixture of seating with and without armrests.
Counter (Paint Mixing)
- The counter is located at the rear of the store.
- The counter is approximately 40m from the entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- The counter is placed in front of a patterned background.
- The lighting levels at the counter are good.
- The counter is 83cm high.
- The counter for seated users is 83cm high.
- There is not sufficient space to write or sign documents on the counter.
- The counter for seated users has insufficient space to write or sign documents and no clear knee recess.
- There is an assistance button which is 93cm from the floor.
- The counter does not have a hearing assistance system.
Checkouts (and Collect)
- The checkout area is located to the left as you enter the store.
- There is step-free access to the checkout area.
- The checkout area is clearly signed.
- The lighting levels at the checkout area are good.
- The store has: staffed checkouts and a self-service checkout.
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Staffed Checkout(s)
View
- The staffed checkout is placed in front of a patterned background.
- The checkout is 105cm high.
- The checkout for seated users is 85cm high.
- There is not a clear knee recess beneath the staffed checkout for seated users.
- The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
- The checkout does not have a hearing assistance system.
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Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkouts vary between 115cm and 145cm.
- The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
- There is a hand-held scanner.
- Colleagues can provide assistance with using the self-service checkouts.
Toilet with Adaptations
- There is no accessible toilet in this store.
Standard Toilet
- There is no standard toilet.
Exit
- This information is for the exit located to the left of the checkouts.
- The exit area/door is clearly signed.
- There are security barriers before the exit.
- A colleague is available at this exit to assist customers.
- There is ramped/sloped access at this exit.
- There is a ramp with a slight gradient .
- There are double automatic doors which open towards you.
- The width of the opening is 175cm.
- There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.