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Baker Street Station

Baker Street, London, NW1 5LJ

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Access Guide

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Overview

  • About View
    • Baker Street Underground Station is located at the junction of Baker Street and Marylebone Road in the City of Westminster.
    • The station is in London Fare Zone 1 and is served by five lines; Circle, Hammersmith and City, Metropolitan, Bakerloo and Jubilee.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a very easy slope at the most accessible entrance.
    • There is no main entrance for the building.
    • There are 3 other entrances.
    • 2 of the other entrances have stepped access.
    • 1 of the other entrances has step-free access via ramp.
    • The following areas have stepped access: all platforms.
    • There are no doors along circulation routes.
    • Access throughout may include pillars.
    • The Bakerloo and Jubilee lines can be accessed via escalator and stairs.
    • There is not a toilet with adaptations available.
    • The Metropolitan, Hammersmith and City and Circle lines can be accessed via stairs.
  • Getting Help and Assistance View
    • There is a member of staff available for assistance.
    • There is a self-serve touchscreen at this station.
    • Seating is available.
    • There is not a hearing assistance system.
    • There is not a water bowl available for assistance dogs.

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
    • Female standard toilet facilities with stepped access are located off the Metropolitan concourse.
    • Male standard toilet facilities with stepped access are located between platform 2 and 5.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Allsop Place.
    • The Blue Badge bays are clearly marked and signposted.

Entrance (Baker Street Entrance - Bakerloo and Jubilee Lines)

  • This entrance is located on Baker Street.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.

Entrance (Marylebone Road Entrance - Bakerloo and Jubilee Lines)

  • This entrance is located on Marylebone Road.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.

Entrance (Marylebone Road Entrance - Metropolitan Line)

  • This entrance is located on Marylebone Road.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 18 steps as you enter.
  • There are handrails on both sides and also a central handrail.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps have some clear markings.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is not between 30cm-45cm.

Entrance (Chiltern Street Entrance - Hammersmith and City and Circle Lines)

  • This entrance is located on the corner of Chiltern Street and Marylebone Road.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 22 steps as you enter.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is not between 30cm-45cm.

Concourse - Bakerloo and Jubilee Lines

  • The concourse for the Bakerloo and Jubilee Lines is located before the Bakerloo and Jubilee Lines ticket barriers and between the escalators.
  • There is step-free level access to this area.
  • Facilities in this area include: shops.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes in this area.
  • Access throughout may include pillars.
  • There is room for a wheelchair user to manoeuvre.
  • Some flooring is shiny and patterned.
  • The walls and floor have a high colour contrast.
  • Seating available in this area includes: chairs with armrests.
  • Seating is fixed.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • Area signage is provided.
  • Area signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of area signage is consistent throughout.
  • Wayfinding signage is provided.
  • The colour, design and typeface of wayfinding signage is consistent throughout.
  • Lighting levels vary due to the size of the space.

Concourse - Metropolitan Lines

  • The concourse for the Metropolitan Lines is located before and beyond the Metropolitan Line ticket barriers.
  • There is step-free level access to this area.
  • Facilities in this area include: a bakery.
  • There is not step-free level access throughout.
  • There is stepped access to the Hammersmith and City, Circle, Bakerloo and Jubilee concourses.
  • There are no doors along circulation routes in this area.
  • Access throughout may include pillars.
  • Some flooring is shiny and patterned.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this area includes: benches.
  • Seating is fixed.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • Area signage is provided.
  • Area signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of area signage is consistent throughout.
  • Wayfinding signage is provided.
  • The colour, design and typeface of wayfinding signage is consistent throughout.
  • Lighting levels vary due to the size of the space.

Concourse - Hammersmith and City and Circle Lines

  • The concourse for the Hammersmith and City and Circle Lines is located beyond the Hammersmith and City and Circle Line ticket barriers.
  • There is step-free access via ramp to this area.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.
  • There is not step-free level access throughout.
  • There is stepped access to the Metropolitan concourse.
  • There are no doors along circulation routes in this area.
  • Some flooring is shiny and patterned.
  • The walls and floor have a high colour contrast.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • Area signage is provided.
  • Area signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of area signage is consistent throughout.
  • Wayfinding signage is provided.
  • The colour, design and typeface of wayfinding signage is consistent throughout.
  • Lighting levels vary due to the size of the space.

Ticketing (Bakerloo and Jubilee Lines)

Ticketing (Metropolitan Line)

Barriers (Bakerloo and Jubilee Lines)

  • The Bakerloo and Jubilee Line ticket barriers was surveyed.
  • The standard ticket barrier width is 50cm.
  • A wider ticket barrier is available.
  • The wider ticket barrier width is 106cm.
  • There is a contactless card reader at a height of 100cm from the floor.
  • There are ticket slots at heights of 90cm (insert ticket) and 104cm (remove ticket) from the floor.
  • Card reader heights do vary.
  • Staff assistance is available.

Barriers (Metropolitan Line)

  • The Metropolitan line ticket barriers was surveyed.
  • The standard ticket barrier width is 50cm.
  • A wider ticket barrier is available.
  • The wider ticket barrier width is 105cm.
  • There is a contactless card reader at a height of 100cm from the floor.
  • There are ticket slots at heights of 90cm (insert ticket) and 103cm (remove ticket) from the floor.
  • Card reader heights do vary.
  • Staff assistance is available.

Barriers (Hammersmith and City and Circle Lines)

  • The Hammersmith and City and Circle Line ticket barriers was surveyed.
  • The standard ticket barrier width is 50cm.
  • A wider ticket barrier is available.
  • The wider ticket barrier width is 106cm.
  • There is a contactless card reader at a height of 100cm from the floor.
  • There are ticket slots at heights of 90cm (insert ticket) and 104cm (remove ticket) from the floor.
  • Ticket reader heights do vary.
  • Staff assistance is available.

Escalators (Bakerloo and Jubilee Lines)

  • The escalators surveyed are located beyond the Bakerloo and Jubilee Line ticket barriers.
  • The Bakerloo and Jubilee platforms 7, 8, 9 and 10 can be accessed by escalator.
  • The steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are not clearly marked.
  • Lighting levels vary due to the size of the space.

Metropolitan Line - Platforms 1, 2, 3 and 4

  • All platforms have stepped access.
  • All platforms have tactile markings along the platform edge.
  • Some platform surfaces are shiny and patterned.
  • Announcements on platforms are audible and visual.
  • The platforms do not have help points.
  • All platforms have seating.
  • Seating available on platforms includes: benches.
  • Access to the train is via a step.

Hammersmith and City and Circle Lines - Platforms 5 and 6

  • All platforms have stepped access.
  • All platforms have tactile markings along the platform edge.
  • Some platform surfaces are shiny and patterned.
  • Announcements on platforms are audible and visual.
  • The platforms do not have help points.
  • All platforms have seating.
  • Seating available on platforms includes: benches.
  • Access to the train is via a step.

Jubilee Line - Platforms 7 and 10

  • The following platforms are accessed via escalator: Platform 10.
  • The following platforms have stepped access: Platform 7.
  • All platforms have tactile markings along the platform edge.
  • Platform surfaces are shiny.
  • Announcements on platforms are audible and visual.
  • The platforms do not have help points.
  • All platforms have seating.
  • Seating available on platforms includes: seats with armrests.
  • Access to the train is via a step.
  • There are ramps with slight gradients along Platforms 7 and 10.

Bakerloo Line - Platforms 8 and 9

  • The following platforms are accessed via escalator: Platform 9.
  • The following platforms have stepped access: Platform 8.
  • All platforms have tactile markings along the platform edge.
  • Platform surfaces are shiny.
  • Announcements on platforms are audible and visual.
  • The platforms do not have help points.
  • All platforms have seating.
  • Seating available on platforms includes: seats with armrests.
  • Access to the train is via a step.

Standard Toilet Facilities (Female)

  • The female standard toilet facilities were surveyed.
  • The toilets are located off the Metropolitan Line concourse.
  • The distance from the Marylebone Road - Metropolitan Line entrance is 8m.
  • The most accessible route to the toilets has stepped access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free access via ramp into the toilets.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There is a handrail on the left going down.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The width of the opening is 74cm.
  • Internally the door has a high colour contrast.
  • There are not ambulant toilet facilities available.
  • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
  • The wash basin has push taps.
  • Hand drying facilities include: a hand dryer.
  • A baby changing table is available .
  • The height of the baby change facility when in use is 87cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Standard Toilet Facilities (Male)

  • The male standard toilet facilities were surveyed.
  • The toilets are located between platforms 2 and 5.
  • The distance from the Hammersmith and City and Circle Lines platform 5 stairs is 4m.
  • The most accessible route to the toilets has stepped access.
  • There are no doors to open along the most accessible route.
  • There is one step into the toilets.
  • There are no handrails for the step.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 10cm.
  • There is pictorial signage on or near the door.
  • There is no door.
  • The width of the opening is 130cm.
  • Internally the door has a low colour contrast.
  • There are not ambulant toilet facilities available.
  • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
  • The wash basin has a push tap.
  • Hand drying facilities include: a hand dryer.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.