Access Guide
Overview
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About
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- Baker Street Underground Station is located at the junction of Baker Street and Marylebone Road in the City of Westminster.
- The station is in London Fare Zone 1 and is served by five lines; Circle, Hammersmith and City, Metropolitan, Bakerloo and Jubilee.
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Parking and Public Transport
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- The station does not have its own car park.
- There is not a public car park nearby.
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest overground station is Marylebone.
- This overground station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a very easy slope at the most accessible entrance.
- There is no main entrance for the building.
- There are 3 other entrances.
- 2 of the other entrances have stepped access.
- 1 of the other entrances has step-free access via ramp.
- The following areas have stepped access: all platforms.
- There are no doors along circulation routes.
- Access throughout may include pillars.
- The Bakerloo and Jubilee lines can be accessed via escalator and stairs.
- There is not a toilet with adaptations available.
- The Metropolitan, Hammersmith and City and Circle lines can be accessed via stairs.
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Getting Help and Assistance
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- There is a member of staff available for assistance.
- There is a self-serve touchscreen at this station.
- Seating is available.
- There is not a hearing assistance system.
- There is not a water bowl available for assistance dogs.
Toilet and Changing Facilities
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Toilet Facilities
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- Toilets with adaptations are not available.
- Female standard toilet facilities with stepped access are located off the Metropolitan concourse.
- Male standard toilet facilities with stepped access are located between platform 2 and 5.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located on Allsop Place.
- The Blue Badge bays are clearly marked and signposted.
Entrance (Baker Street Entrance - Bakerloo and Jubilee Lines)
- This entrance is located on Baker Street.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
Entrance (Marylebone Road Entrance - Bakerloo and Jubilee Lines)
- This entrance is located on Marylebone Road.
- The approach to the entrance has uneven surfaces and bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is step-free access via ramp as you enter.
- The ramp has a slight gradient.
- The ramp is over 150cm wide.
- There are no handrails for the ramp.
Entrance (Marylebone Road Entrance - Metropolitan Line)
- This entrance is located on Marylebone Road.
- The approach to the entrance has uneven surfaces and bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There are 18 steps as you enter.
- There are handrails on both sides and also a central handrail.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps have some clear markings.
- The steps have tactile markings at the top and bottom.
- The height of the steps is between 15cm and 18cm.
- The depth of the steps is not between 30cm-45cm.
Entrance (Chiltern Street Entrance - Hammersmith and City and Circle Lines)
- This entrance is located on the corner of Chiltern Street and Marylebone Road.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There are 22 steps as you enter.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are unmarked.
- The steps have tactile markings at the top and bottom.
- The height of the steps is between 15cm and 18cm.
- The depth of the steps is not between 30cm-45cm.
Concourse - Bakerloo and Jubilee Lines
- The concourse for the Bakerloo and Jubilee Lines is located before the Bakerloo and Jubilee Lines ticket barriers and between the escalators.
- There is step-free level access to this area.
- Facilities in this area include: shops.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes in this area.
- Access throughout may include pillars.
- There is room for a wheelchair user to manoeuvre.
- Some flooring is shiny and patterned.
- The walls and floor have a high colour contrast.
- Seating available in this area includes: chairs with armrests.
- Seating is fixed.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the time of day.
- Area signage is provided.
- Area signage is clearly visible with high contrasting colours.
- The colour, design and typeface of area signage is consistent throughout.
- Wayfinding signage is provided.
- The colour, design and typeface of wayfinding signage is consistent throughout.
- Lighting levels vary due to the size of the space.
Concourse - Metropolitan Lines
- The concourse for the Metropolitan Lines is located before and beyond the Metropolitan Line ticket barriers.
- There is step-free level access to this area.
- Facilities in this area include: a bakery.
- There is not step-free level access throughout.
- There is stepped access to the Hammersmith and City, Circle, Bakerloo and Jubilee concourses.
- There are no doors along circulation routes in this area.
- Access throughout may include pillars.
- Some flooring is shiny and patterned.
- The walls and floor colour contrast varies between low and high.
- Seating available in this area includes: benches.
- Seating is fixed.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the time of day.
- Area signage is provided.
- Area signage is clearly visible with high contrasting colours.
- The colour, design and typeface of area signage is consistent throughout.
- Wayfinding signage is provided.
- The colour, design and typeface of wayfinding signage is consistent throughout.
- Lighting levels vary due to the size of the space.
Concourse - Hammersmith and City and Circle Lines
- The concourse for the Hammersmith and City and Circle Lines is located beyond the Hammersmith and City and Circle Line ticket barriers.
- There is step-free access via ramp to this area.
- The ramp has a slight gradient.
- The ramp is over 150cm wide.
- There are no handrails for the ramp.
- There is not step-free level access throughout.
- There is stepped access to the Metropolitan concourse.
- There are no doors along circulation routes in this area.
- Some flooring is shiny and patterned.
- The walls and floor have a high colour contrast.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the time of day.
- Area signage is provided.
- Area signage is clearly visible with high contrasting colours.
- The colour, design and typeface of area signage is consistent throughout.
- Wayfinding signage is provided.
- The colour, design and typeface of wayfinding signage is consistent throughout.
- Lighting levels vary due to the size of the space.
Ticketing (Bakerloo and Jubilee Lines)
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Self-Service Ticket Machines
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- The height of the touchscreen display ranges from 101cm to 124cm from the floor.
Ticketing (Metropolitan Line)
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Self-Service Ticket Machines
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- The height of the touchscreen display ranges from 103cm to 125cm from the floor.
Barriers (Bakerloo and Jubilee Lines)
- The Bakerloo and Jubilee Line ticket barriers was surveyed.
- The standard ticket barrier width is 50cm.
- A wider ticket barrier is available.
- The wider ticket barrier width is 106cm.
- There is a contactless card reader at a height of 100cm from the floor.
- There are ticket slots at heights of 90cm (insert ticket) and 104cm (remove ticket) from the floor.
- Card reader heights do vary.
- Staff assistance is available.
Barriers (Metropolitan Line)
- The Metropolitan line ticket barriers was surveyed.
- The standard ticket barrier width is 50cm.
- A wider ticket barrier is available.
- The wider ticket barrier width is 105cm.
- There is a contactless card reader at a height of 100cm from the floor.
- There are ticket slots at heights of 90cm (insert ticket) and 103cm (remove ticket) from the floor.
- Card reader heights do vary.
- Staff assistance is available.
Barriers (Hammersmith and City and Circle Lines)
- The Hammersmith and City and Circle Line ticket barriers was surveyed.
- The standard ticket barrier width is 50cm.
- A wider ticket barrier is available.
- The wider ticket barrier width is 106cm.
- There is a contactless card reader at a height of 100cm from the floor.
- There are ticket slots at heights of 90cm (insert ticket) and 104cm (remove ticket) from the floor.
- Ticket reader heights do vary.
- Staff assistance is available.
Escalators (Bakerloo and Jubilee Lines)
- The escalators surveyed are located beyond the Bakerloo and Jubilee Line ticket barriers.
- The Bakerloo and Jubilee platforms 7, 8, 9 and 10 can be accessed by escalator.
- The steps are unmarked.
- The foot (bottom) and head (top) of the escalators are not clearly marked.
- Lighting levels vary due to the size of the space.
Metropolitan Line - Platforms 1, 2, 3 and 4
- All platforms have stepped access.
- All platforms have tactile markings along the platform edge.
- Some platform surfaces are shiny and patterned.
- Announcements on platforms are audible and visual.
- The platforms do not have help points.
- All platforms have seating.
- Seating available on platforms includes: benches.
- Access to the train is via a step.
Hammersmith and City and Circle Lines - Platforms 5 and 6
- All platforms have stepped access.
- All platforms have tactile markings along the platform edge.
- Some platform surfaces are shiny and patterned.
- Announcements on platforms are audible and visual.
- The platforms do not have help points.
- All platforms have seating.
- Seating available on platforms includes: benches.
- Access to the train is via a step.
Jubilee Line - Platforms 7 and 10
- The following platforms are accessed via escalator: Platform 10.
- The following platforms have stepped access: Platform 7.
- All platforms have tactile markings along the platform edge.
- Platform surfaces are shiny.
- Announcements on platforms are audible and visual.
- The platforms do not have help points.
- All platforms have seating.
- Seating available on platforms includes: seats with armrests.
- Access to the train is via a step.
- There are ramps with slight gradients along Platforms 7 and 10.
Bakerloo Line - Platforms 8 and 9
- The following platforms are accessed via escalator: Platform 9.
- The following platforms have stepped access: Platform 8.
- All platforms have tactile markings along the platform edge.
- Platform surfaces are shiny.
- Announcements on platforms are audible and visual.
- The platforms do not have help points.
- All platforms have seating.
- Seating available on platforms includes: seats with armrests.
- Access to the train is via a step.
Standard Toilet Facilities (Female)
- The female standard toilet facilities were surveyed.
- The toilets are located off the Metropolitan Line concourse.
- The distance from the Marylebone Road - Metropolitan Line entrance is 8m.
- The most accessible route to the toilets has stepped access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free access via ramp into the toilets.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide.
- There is a handrail on the left going down.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The width of the opening is 74cm.
- Internally the door has a high colour contrast.
- There are not ambulant toilet facilities available.
- Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
- The wash basin has push taps.
- Hand drying facilities include: a hand dryer.
- A baby changing table is available .
- The height of the baby change facility when in use is 87cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Standard Toilet Facilities (Male)
- The male standard toilet facilities were surveyed.
- The toilets are located between platforms 2 and 5.
- The distance from the Hammersmith and City and Circle Lines platform 5 stairs is 4m.
- The most accessible route to the toilets has stepped access.
- There are no doors to open along the most accessible route.
- There is one step into the toilets.
- There are no handrails for the step.
- The step is unmarked.
- The height of the step is not between 15cm and 18cm.
- The height of the step is 10cm.
- There is pictorial signage on or near the door.
- There is no door.
- The width of the opening is 130cm.
- Internally the door has a low colour contrast.
- There are not ambulant toilet facilities available.
- Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
- The wash basin has a push tap.
- Hand drying facilities include: a hand dryer.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
