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London Marylebone Station

Melcombe Place, Marylebone, London, NW1 6JJ

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Access Guide

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Station Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located ahead to the left as you enter via Melcombe Place and ahead to the left as you enter from Harewood Avenue.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The female toilet facilities are located ahead to the left as you enter via Melcombe Place.
    • The male toilet facilities are located ahead to the left as you enter from Harewood Avenue.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located ahead to the left as you enter via Melcombe Place.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located on Marylebone Road.
    • The name of the car park is NCP London Marylebone Road Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Access Point (Melcombe Place)

  • This access point is located on Melcombe Place opposite Great Central Street.
  • The approach to the access point has uneven surfaces and bollards.
  • The access point is clearly signed.
  • Assistance is not available at the access point.
  • There is step-free access via slope.
  • The slope has a slight gradient.
  • There are double gates at this access point.
  • The doors are permanently held open.
  • The width of the opening is 577cm.
  • The doors has a high visual contrast.
  • There is step-free level access as you enter.

Access Point (Harewood Avenue)

  • This access point is located on Harewood Avenue opposite BNP Paribas.
  • The approach to the access point has uneven surfaces.
  • The access point is clearly signed.
  • Assistance is not available at the access point.
  • There is step-free access via slope.
  • The slope has a slight gradient.
  • There are double gates at this access point.
  • The doors are permanently held open.
  • The width of the opening is 300cm.
  • The doors has a high visual contrast.
  • The width of the opening is 300cm.
  • The minimum width between the bollards is 150cm.
  • There is step-free access via a very easy slope as you enter.

Getting Around

  • There is step-free level access throughout all areas.
  • The following areas have step-free access via ramps or slopes: Main foyer, ticketing area, toilets, restaurants and platforms.
  • The flooring is shiny.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is background noise which varies depending on the time of day.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests.
  • Lighting levels vary due to the size of the space.

Seating Area (Seating Areas)

  • The seating area is located ahead as you enter, throughout the main foyer and on all platforms.
  • The most accessible route to the seating area has a slight ramp or slope.
  • The following areas have step-free access via ramps or slopes: all areas.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The flooring is shiny.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • The chairs are fixed.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels vary due to the size of the space.

Ticketing (Ticket Office)

  • Ticket Office View
    • The ticket office surveyed is located directly ahead, before the ticket barriers as you enter from the Melcombe Place access point.
    • There is step-free level access to the ticket office.
    • The flooring is shiny.
    • Lighting levels vary due to the use of large glazed walls.
    • The height of the counter is 101cm.
    • There is not a lowered section at the counter.
    • The counter has windows.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • There are five ticket windows.
  • Ticket Counter View
    • The ticket counter surveyed is located to the left of the ticket barriers.
    • There is step-free level access to the counter.
    • The queue width is at least 150cm and the width at each turn is at least 150cm.
    • There is not a separate wheelchair accessible queue lane.
    • The height of the counter is 101cm.
    • There is not a lowered section at the counter.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
  • Self-Service Ticket Machines View
    • The height of the touchscreen display ranges from 94cm to 152cm from the floor.
    • The touchscreen has the following accessibility aids: screen shrink and a call for assistance button.
    • When made accessible the height of the touchscreen display ranges from 94cm to 125cm from the floor.

Reception (Information and Mobility Assistance)

  • The reception is located in front of the ticket barriers.
  • The distance from the Melcombe Place entrance is 20m.
  • There is step-free level access to reception.
  • The height of the reception desk is 91cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • The flooring is shiny.
  • Lighting levels vary due to the size of the space.

Barriers (Platforms 1 to 6)

  • The ticket barrier opening width is 63cm.
  • The wider ticket barrier opening width is 110cm.
  • There are fixed ticket readers.
  • The ticket slot heights for the barriers are 90cm (insert ticket) and 102cm (remove ticket) from the floor.
  • The contactless card reader height is 100cm from the floor.
  • The scanner height is 82cm from the floor.
  • All ticket barriers are similar in height.
  • Assistance is available at the ticket barrier.
  • There are 2 accessible barriers and 17 standard barriers.

Platforms (Platforms 1 to 6)

  • There are 6 platforms at this station.
  • The following platforms have step-free level access: 1 to 6.
  • All platforms have tactile markings along the platform edge.
  • All platforms have clear markings along the platform edge.
  • All of the platform surfaces are patterned.
  • Announcements on platforms are audio and visual.
  • All platforms have help points.
  • All platforms have seating.
  • Seating available on the platforms includes: chairs with armrests.
  • A ramp can be provided for access to the trains at all platforms.

Parent and Baby Room / Feeding Room (Melcombe Place)

  • The room surveyed is located at the entrance to the female toilets.
  • The distance from the Melcombe entrance is 14m.
  • The most accessible route to the room has a slight ramp or slope.
  • There is step-free level access into the room.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 76cm.
  • Internally the door has a low visual contrast.
  • The height of the baby change facility when in use is 93cm.
  • There is a toilet, a wash basin and a hand dryer in the room.
  • The wash basin has a lever mixer tap.
  • The room has a nappy/incontinence items bin and a sanitary bin.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Harewood Avenue - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located to the left of the Harwood Avenue entrance.
    • The distance from the Harwood Avenue entrance is 4m.
    • The most accessible route to the toilet has a slight ramp or slope.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 86cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 146cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 88cm (from the side of the toilet pan).
    • There is a push button flush on the non-transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 122cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a medium visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 105cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 94cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 88cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Melcombe Place - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the right of the female toilets.
    • The distance from the Melcombe Place entrance is 12m.
    • The most accessible route to the toilet has a slight ramp or slope.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 96cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 175cm (width) x 200cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 110cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 96cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 77cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a medium visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 105cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 101cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 84cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.