You are on Overview. Skip to the next section.

Overview

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• About View
  • This is a museum housing paintings, sculptures, furniture, arms and armour, and porcelain.
  • Facilities available in the venue include: exhibition spaces, a shop, a café /restaurant, a library, a learning studio, a theatre, standard and adapted toilets and baby change facilities.
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street standard parking.
  • The nearest parking is located on Manchester Street.
  • The nearest step-free train station is Marylebone.
  • The nearest underground station is Bond Street.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the restaurant and café, and the middle and upper seating area in the lecture theatre.
  • Access throughout may include manual doors and doors permanently held open.
  • All floors (lower ground, ground and first) can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • Additional equipment which can be borrowed or hired includes: portable folding gallery seats, torches and magnifying glasses.
  • View more information on borrowing or hiring equipment (opens new tab).
  • British Sign Language can be provided virtually.
  • Documents are available in the following formats: large print, different languages, audio and audio commentary.
  • Large print guides are available for all temporary exhibitions.
    There is a free audio guide app that contains videos with captions and BSL.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the lower ground floor.
  • The toilet with adaptations has a right hand transfer space.
  • The gender inclusive step-free toilet facilities are located on the lower ground floor.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located on the lower ground floor.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street standard parking is available.
  • The payable standard on-street parking is in Manchester Street.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located on Manchester Square.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 127cm.
• The doors have a high visual contrast.
• There is a second single automatic door.
• The second door opens away from you.
• The push pad for the automatic doors is at a height of 100cm.
• The width of the opening is 75cm.
• The second door has a high visual contrast.
• There is a push pad or push button to exit at a height of 100cm.
• There is step-free level access as you enter.

You are on Reception (Information Desk). Skip to the next section.

Reception (Information Desk)

• The reception is located between the first and second set of entrance doors.
• The most accessible route to reception has uneven surfaces.
• There is step-free level access to reception.
• The height of the reception desk is 75cm.
• The reception has patterned/distracting backgrounds and windows.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels vary due to the use of large glazed walls.

You are on Exhibition Space. Skip to the next section.

Exhibition Space

• The museum is indoors.
• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny and patterned.
• The walls and floor have a high visual contrast.
• There is no (or very little) background noise.
• Lighting levels vary due to the size of the space.
• Display information includes: information boards and a mobile app.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs with armrests, chairs without armrests, benches and stools.
• Guided tours are available.
• There is step-free level access throughout the tour, this may include the use of a lift.
• The temporary exhibition space is located on the lower ground floor.
  There is step-free level access via lift. The entrance has double width doors permanently held open. The entrance is over 75cm wide.
  There is step-free level access throughout the area. The layout may change depending on the exhibition. For more information, please contact the venue in advance.
  There are display cabinets in some rooms at a height of 103cm.

You are on Eating and Drinking (Café and Restaurant). Skip to the next section.

Eating and Drinking (Café and Restaurant)

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• Location and Access View
  • The café and restaurant is located at the rear of the ground floor.
  • The most accessible route has slight ramps or slopes and manual doors.
  • There is step-free access via slope into this area.
  • The slope has a slight gradient.
  • There are double manual doors with a high visual contrast.
  • The doors open towards you.
  • The width of the opening is 89cm.
• Service View
  • This area has designated seating.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
  • If you have dietary requirements please speak to a member of staff.

You are on Shop. Skip to the next section.

Shop

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• Getting Around View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some of the walls have a reflective finish.
  • There is no (or very little) background noise.
  • Lighting levels vary due to the use of large glazed walls.
• Payment View
  • The checkout area is located at the corner of the shop.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • The queue width for the main checkouts is at least 150cm and there is no need to turn.
  • The height of the payment counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located opposite the hall.
• The distance from the entrance is 10m.
• The most accessible route to the lift has step-free level access and manual doors.
• All floors (lower ground, ground and first) are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 78cm.
• The internal dimensions of the lift are 124cm (width) x 110cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Stairs (Main Staircase). Skip to the next section.

Stairs (Main Staircase)

• The stairs surveyed are located ahead from the entrance.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels vary due to the size of the space.

You are on Stairs (Lift Lobby Staircase). Skip to the next section.

Stairs (Lift Lobby Staircase)

• The stairs surveyed are located opposite the hall.
• There are double manual doors to access the stairwell.
• All floors (lower ground, ground and first) can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have a handrail on the left going up.
• The handrail is not easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were low at the time of the survey.

You are on Stairs (Founders Court Staircase). Skip to the next section.

Stairs (Founders Court Staircase)

• The stairs surveyed are located next to the café and restaurant.
• The lower ground and ground floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have low visual contrast markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the size of the space.

You are on Library. Skip to the next section.

Library

• There is step-free level access throughout the library.
• There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• The walls and floor have a high visual contrast.
• Seating available in the library includes: chairs with armrests, chairs without armrests and high stools.
• Furniture available in the library includes: tables.
• Some tables are fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• Lighting levels were low at the time of the survey.
• There is not a hearing assistance system.
• The counter is 72cm high. The counter has a clear knee recess.

You are on Room (The Goodison Lecture Theatre). Skip to the next section.

Room (The Goodison Lecture Theatre)

• The room is located on the lower ground floor.
• The distance from the lift is 22m.
• The most accessible route to the room has step-free level access and a lift.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 74cm.
• There is an alternative door with an opening width of 105cm to directly access the rear of the seating area. This door is accessed via a slight long slope.
• The following areas have step-free access via ramps or slopes: the middle and upper seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests.
• The seating is fixed.
• There is a clearly signed fixed hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Room (Meeting Room). Skip to the next section.

Room (Meeting Room)

• The room is located on the lower ground floor.
• The distance from the lift is 8m.
• The most accessible route to the room has step-free level access and a lift.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors opens inwards.
• The width of the opening is 144cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a medium visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.
• The room layout varies depending on the event.

You are on Room (Learning Studio). Skip to the next section.

Room (Learning Studio)

• The room is located on the lower ground floor.
• The distance from the lift is 25m.
• The most accessible route to the room has step-free level access and a lift.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors opens outwards.
• The width of the opening is 135cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a wash basin.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.
• The room layout varies depending on the event.
  There are 2 wash basins. One has a clear knee recess with a lever mixer tap, and one is at a lower level.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Access View
  • The toilet surveyed is located on the lower ground floor.
  • The distance from the lift is 27m.
  • The most accessible route to the toilet has step-free level access and a lift.
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens outwards automatically via a push pad and has a high visual contrast.
  • The width of the door opening is 93cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 148cm (width) x 205cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 76cm (from the side of the toilet pan).
  • There is a push button flush in the centre of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 43cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 90cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a sensor tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 90cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 180cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Parent and Baby Room / Feeding Room. Skip to the next section.

Parent and Baby Room / Feeding Room

• The room surveyed is located on the lower ground floor.
• The distance from the lift is 27m.
• The most accessible route to the room has step-free level access and a lift.
• There is step-free level access into the room.
• There is tactile and pictorial signage on or near the door.
• The door opens outwards and has a high visual contrast.
• The width of the door opening is 94cm.
• Internally the door has a low visual contrast.
• The height of the baby change facility when in use is 96cm.
• There is a wash basin, a hand dryer and a coat hook in the room.
• The wash basin has a sensor tap.
• The room has a waste bin.
• Seating available in the room includes: chairs without armrests.
• The walls and floor have a low visual contrast.
• Lighting levels were even at the time of the survey.