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Bank of Scotland - Aberdeen Queens Cross

39 Albyn Place, Aberdeen, AB10 1YN

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is a stepped entrance to the front of the building giving access to the enquiries floor.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the enquiry floor with the Knowledge bar, Touchdown desk, Enquiry desks and a private interview room.
    • Access throughout may include manual doors, doors permanently held open and narrow aisles.
    • The enquiry floor can be accessed via stairs.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is not a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in a private interview room.
    • British Sign Language can be provided virtually.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • Large Print documents are available same day in branch.
      Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
      BSL interpreters can be arranged prior to an appointment via video call for some types of appointments. This can take place at the branch or at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine, phone charging points and Wi-Fi.
    • Staff receive the following training: monthly inclusivity and diversity training.

Parking

  • Car Park View
    • The car park is located to the front and rear of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted and have markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 480cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 110cm.
    • The nearest designated bay is 25m from the rear accessible entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes, uneven surfaces and automatic doors.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
    • The parking is well lit.
    • The Blue Badge bays are located at the rear of the building.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

ATMs (Outside)

  • The ATM is located at the front of the building, to the left of the front entrance.
  • The ATM is clearly signed.
  • The height of the ATM features vary between 95cm and 135cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch has headphones that customers can use with any ATMs.
  • There is a dropped kerb and a very slight slope in front of the ATM.

Entrance (Rear Accessible Entrance)

  • This entrance is located on the right side of the building towards the rear.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 3 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The steps have tactile markings at the top.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double manual doors at this entrance, however one door is locked.
  • The doors open both ways.
  • The doors require effort to open.
  • The width of the opening is 84cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open away from you.
  • The width of the opening is 154cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.
  • The automatic doors were out of order and held open at the time of survey.
    There is a third automatic door that opens towards you (101cm wide) to access the cash counter floor.
  • There is step-free level access as you enter.
  • This entrance gives ramped access to the lower cash counter floor, meeting rooms and inside ATMs.

Entrance (Front Entrance)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • This entrance is signed with 'Bank of Scotland'.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 6 steps with handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a single automatic door at this entrance.
  • The door opens away from you.
  • There is a push pad at a height of 100cm.
  • The width of the opening is 76cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 85cm.
  • There is step-free level access as you enter.
  • This entrance gives stepped access to the upper enquiry floor. The accessible entrance to the lower cash counter floor is to the rear right of the building.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the rear lower cash counter floor.
  • The following areas have stepped access: the upper enquiry floor at the front of the building.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 74cm.
  • There is background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests, armchairs, benches, stools and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: coffee tables and high tables.
  • Some tables are fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels vary due to the size of the space.
  • The upper enquiry floor is only accessible via steps. The lower cash counter level has ramped access and automatic doors.

ATMs (Inside)

  • The ATMs are located on the left as you enter the cash counter floor via the accessible entrance.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 82cm and 120cm.
  • There is not a lowered ATM available.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The height of the Pay In machine features varies between 80cm and 105cm.
  • The height of the Pay In features is 116cm.
  • There is not a lowered Pay In machine.
  • The Pay In machine does have a raised dot on the 5 key.
  • The Pay In machine is a Talking ATM.
  • The branch has headphones that customers can use with any ATMs.

Room (Interview Room)

  • The room is located on the lower cash counter floor level.
  • There are 4 rooms of this type.
  • The distance from the accessible entrance is 12m.
  • The most accessible route to the room has step-free level access and automatic doors.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • One of the interview rooms is on the upper enquiry floor.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The doors are easy to open.
  • The width of the opening is 81cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (75cm x 160cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock and blinds.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The desks are fixed.
  • The height to the top of the surface of the desk is 75cm.
  • The clear height under the desk is 72cm.
  • The furniture and floor have a high visual contrast.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The room has adjustable temperature controls.
  • The hearing assistance system was signed but there was no microphone.

Cashiers Counter

  • The counter is located on the lower cash counter floor.
  • The distance from the rear accessible entrance is 15m.
  • The most accessible route to the counter has automatic doors.
  • There is step-free level access to the counter.
  • The queue rail is less than 140cm from the counter with turning spaces over 150cm at the ends.
  • Queue notifications are visual only.
  • The height of the counter is 86cm.
  • There is not a lowered section at the counter.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has windows and patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Only the left one of the three hearing assistance systems was working.

Stairs

  • The stairs surveyed are located in the centre of the building.
  • There is a single manual door to access the stairwell.
  • The lower cash counter floor and upper enquiry floor can be accessed by these stairs.
  • There is not clear signage in the stairwells indicating the floor number.
  • There are 10 steps between floors.
  • The steps are clearly marked and have a handrail on the right going up.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a single heavy manual door at the top of the stairs.
    There are double manual doors at the bottom of the stairs that are permanently held open.

Desk (Touchdown)

  • The desk is located on the upper enquiry floor, to the left as you enter via the front entrance.
  • The distance from the front entrance is 5m.
  • There is step-free level access to the desk.
  • The height of the desk is 100cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 75cm.
  • There is a knee recess under the lowered section which is 70cm high, 38cm deep, and 160cm wide.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and high stools.
  • The desks are fixed.

Desk (Knowledge Bar)

  • The desk is located on the upper enquiry floor, to the right as you enter via the front entrance.
  • The distance from the front entrance is 7m.
  • There is step-free level access to the desk.
  • The height of the desk is 100cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 75cm.
  • There is a knee recess under the lowered section which is 70cm high, 43cm deep, and 120cm wide.
  • The desk has patterned/distracting backgrounds and a television.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and high stools.
  • The desks are fixed.

Desk (Enquiry Desk)

  • The desk is located on the upper enquiry floor, ahead and to the left as you enter via the front entrance.
  • The distance from the front entrance is 7m.
  • There is step-free level access to the desk.
  • The height of the desk is 73cm.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • The desks are fixed.