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Bank of Scotland - Airdrie

40 South Bridge Street, Airdrie, ML6 6JA

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • The accessible entrance can be accessed via a walkway to the left of the building as you face the front of the branch.
    • The main entrance at the front of the branch is stepped.
    • There is step-free level access throughout.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine, phone charging points and Wi-Fi.

Parking

  • Car Park View
    • The car park is located at the rear of the branch.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 450cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 110cm.
    • The nearest designated bay is 15m from the accessible entrance.
    • The most accessible route from the Blue Badge parking has steep ramps or slopes and uneven surfaces.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
    • The parking is not well lit.
  • Charges and Restrictions View
    • This car park is for staff and visitors only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

External ATMs

  • The ATM is located to the right of the main entrance at the front of the branch.
  • The ATM is clearly signed.
  • The height of the ATM features vary between 108cm and 138cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.

Accessible Branch Entrance

  • This entrance is located at the rear of the branch.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • There is a push pad at a height of 106cm.
  • The width of the opening is 106cm.
  • The door has a high visual contrast.
  • There is a second single automatic door.
  • The second door opens towards you.
  • The push pad for the automatic doors is at a height of 87cm.
  • The width of the opening is 84cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 90cm.
  • There is step-free level access as you enter.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Some of the walls have a reflective finish.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 85cm.
  • There is background noise.
  • Signage is not provided.
  • Seating available in the branch includes: chairs with armrests and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: coffee tables and desks.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels vary due to the size of the space.

Internal ATMs

  • The ATMs are located at the rear of the branch.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 82cm and 118cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Pay In machine features varies between 80cm and 118cm.
  • There is not a lowered Pay In machine.
  • All Pay In machines have a raised dot on the number 5 key.
  • All of the Pay In machines are Talking ATMs.
  • The branch does not have headphones that customers can use with the Pay In machines.

High Desk

  • The desk is located on the right side of the branch.
  • The distance from the accessible entrance is 13m.
  • There is step-free level access to the desk.
  • The height of the desk is 100cm.
  • There is not a lowered section at the desk.
  • There is a knee recess which is 95cm high, 53cm deep, and 175cm wide.
  • The desk has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: high stools.

Cashiers Counter

  • The counter is located on the the left side of the branch.
  • The distance from the accessible entrance is 4m.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 111cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 87cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has windows behind and patterned/distracting backgrounds.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels vary due to the size of the space.

Meeting Room

  • The room is located at the rear of the branch on the right.
  • There are 2 rooms of this type.
  • The distance from the accessible entrance is 15m.
  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 81cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • Furniture cannot be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 73cm.
  • The clear height under the desk is 71cm.
  • The furniture and floor have a high visual contrast.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • The room does not have adjustable temperature controls.