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Bank of Scotland - Ayr

123 High Street, Ayr, KA7 1QP

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: the banking hall, meeting room, desks and seating area which overcomes 3 steps.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in the meeting room.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.
    • Staff receive the following training: monthly inclusion and diversity training.

Parking

  • Car Park View
    • The car park is located at the rear of the branch .
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay is signposted and has markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 280cm (width) x 470cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 85m from the branch entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope.
    • The parking is well lit.
  • Charges and Restrictions View
    • Parking is free for all users.
    • Clearly presented parking signs are available.
    • There is no direct access to the branch from the car park. Access to the entrance is via the Lorne Arcade passageway.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located in High Street.
    • The Blue Badge bays are clearly marked and signposted.

External ATMs

  • The ATMs are located to the left of the entrance.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 92cm and 130cm.
  • All of the ATM controls/features are not within 120cm.
  • There is an ATM at a lower height.
  • The lower ATM is the closest to the entrance.
  • The height of the lower ATM features vary between 80cm and 118cm.
  • All of the lower ATM controls/features are within 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front of the branch on High Street.
  • The entrance area is clearly signed.
  • This entrance is signed with BANK OF SCOTLAND.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 111cm.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open away from you.
  • The width of the opening is 110cm.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the banking hall, meeting room, desks and seating area.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Some of the walls have a reflective finish.
  • There is a phone shelf with a stool.
  • The height to the surface of the phone shelf is 86cm.
  • There is background noise which varies depending on the time of day.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, armchairs, sofas without castors, stools and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: coffee tables, high tables and desks.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels vary due to the size of the space.
  • There are 3 well-marked steps between the front and rear of the branch, which are bypassed by a slight ramp with handrails on both sides.

Internal ATMs

  • The ATMs are located to the left as you enter.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 92cm and 127cm.
  • All of the ATM controls/features are not within 120cm.
  • There is an ATM at a lower height.
  • The lower ATM is the closest to the entrance.
  • The height of the lower ATM features vary between 80cm and 117cm.
  • All of the lower ATM controls/features are within 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Immediate Deposit Machine features varies between 82cm and 101cm.
  • All of the Immediate Deposit Machine controls/features are within 120cm.
  • There is not an Immediate Deposit Machine at a lower height.
  • All Immediate Deposit Machines have a raised dot on the number 5 key.
  • All of the Immediate Deposit Machines are Talking ATMs.
  • The branch does not have headphones that customers can use with the Immediate Deposit machines.

Meeting Room

  • The room is located on the right at the top of the ramp.
  • There are 2 rooms of this type.
  • The distance from the entrance is 10m.
  • The most accessible route to the room has a slight ramp or slope.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • There is a small lip on the threshold of the opening.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre, which the door opens into (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 75cm.
  • The clear height under the desk is 72cm.
  • The furniture and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The room does not have adjustable temperature controls.

Enquiry Desk

  • The desk is located on the rear left of the branch.
  • The distance from the branch entrance is 20m.
  • There is step-free level access to the desk.
  • The height of the desk is 76cm.
  • There is a knee recess which is 74cm high, 90cm deep, and 60cm wide.
  • The desk has windows behind and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Standing Desk

  • The desk is located at the rear of the branch, opposite the cashiers counter.
  • The distance from the entrance is 20m.
  • There is step-free level access to the desk.
  • The height of the desk is 110cm.
  • There is not a lowered section at the desk.
  • The desk has windows behind and patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is background noise in this area which varies depending on the time of day.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • This desk is rarely used.

Cashiers Counter

  • The counter is located at the rear of the branch.
  • The distance from the entrance is 20m.
  • There is step-free access via ramp to the counter.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 3 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm .
  • The height of the highest step is 10cm.
  • The depth of the steps is between 30cm and 45cm.
  • The queue rail is less than 140cm from the counter with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • Queue notifications are audio only.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 89cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.