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Bank of Scotland - Dalkeith

47 High Street, Dalkeith, EH22 1JA

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the first floor interview rooms.
    • Access throughout may include manual doors and pillars.
    • The first floor can be accessed via stairs.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in the rear interview room.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.
    • Staff receive the following training: monthly inclusivity and diversity training.

Branch Entrance

  • This entrance is located at the front right of the building.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 178cm.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 103cm.
  • The second set of doors have a low visual contrast.
  • There is a barrier which closes internally when the bank closes to allow 24 hour access to the ATM machines.

Lobby ATMs

  • The ATMs are located on the right of the entrance lobby.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 88cm and 126cm.
  • All of the ATM controls/features are not within 120cm.
  • There is an ATM at a lower height.
  • The lower ATM is the closest to the entrance.
  • The height of the lower ATM features vary between 80cm and 120cm.
  • All of the lower ATM controls/features are within 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch has headphones that customers can use with the ATMs.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the first floor interview rooms.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Some of the walls have a reflective finish.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 73cm.
  • There is background noise which varies depending on the time of day.
  • Signage is not provided.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests, sofas without castors and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: coffee tables and desks.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels vary due to the size of the space.

Internal Pay In ATM

  • The ATM is located on the right as you enter the branch.
  • The ATM is clearly signed.
  • The height of the Pay In machine features varies between 78cm and 98cm.
  • All of the Pay In Machine controls/features are within 120cm.
  • The Pay In machine does have a raised dot on the 5 key.
  • The Pay In machine is a Talking ATM.
  • The branch has headphones that customers can use with the Pay In machines.

Interview Room

  • The room is located on the ground floor, at the rear.
  • There are 7 rooms of this type.
  • The distance from the branch entrance is 15m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 77cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock and blinds.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 71cm.
  • The clear height under the desk is 69cm.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.
  • The room has adjustable temperature controls.

Enquiry Desk - Front

  • The desk is located on the left as you enter.
  • The distance from the branch entrance is 10m.
  • There is step-free level access to the desk.
  • The height of the desk is 76cm.
  • There is a knee recess which is 71cm high, 40cm deep, and 181cm wide.
  • The desk has windows behind.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • The walls and floor have a high visual contrast.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Enquiry Desk - Rear

  • The desk is located at the rear of the branch.
  • The distance from the branch entrance is 15m.
  • There is step-free level access to the desk.
  • The height of the desk is 72cm.
  • There is a knee recess which is 69cm high, 50cm deep, and 86cm wide.
  • The desk has glazed screens.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Booth

  • The desk is located to the left as you enter.
  • The distance from the branch entrance is 15m.
  • There is step-free level access to the desk.
  • The height of the desk is 72cm.
  • There is a knee recess which is 69cm high, 50cm deep, and 87cm wide.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

High Desk

  • The desk is located on the left as you enter.
  • The distance from the branch entrance is 6m.
  • There is step-free level access to the desk.
  • The height of the desk is 89cm.
  • There is not a lowered section at the desk.
  • There is a knee recess which is 84cm high, 39cm deep, and 172cm wide.
  • The desk has windows behind.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • The walls and floor have a high visual contrast.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: high stools.

Cashiers Counter

  • The counter is located to the rear left of the branch.
  • The distance from the branch entrance is 10m.
  • The most accessible route to the counter has pillars.
  • There is step-free level access to the counter.
  • The queue rail is at least 180cm from the counter with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 86cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has windows behind and patterned/distracting backgrounds.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left as you enter.
    • The distance from the branch entrance is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 87cm.
    • The door has a twist lock.
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door, with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 176cm (width) x 215cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 105cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 87cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There is a vertical grab rail on the left side of the wash basin.
    • The wash basin grab rail has a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 113cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 107cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located at the rear left of the branch, on the left of the cashiers counter.
  • There is a single manual door to access the stairwell.
  • This is a U-shaped staircase.
  • The first floor can be accessed by these stairs.
  • There is not clear signage in the stairwells indicating the floor number.
  • There are 20 steps between floors.
  • The steps are clearly marked and have a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.
  • There is a key-code locked door at the top of the stairs to access the first floor. The door may be difficult to open, is 86cm wide and the key-code reader is 154cm high.