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Bank of Scotland - Edinburgh St James Quarter

112 St James Crescent, St James Quarter, Edinburgh, EH1 3AD

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout.
    • There are no toilet facilities.
    • There are public toilet facilities in St James Quarter.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located to the rear left of the branch, in The Lochs Interview Room.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request) and Makaton (on request).
    • Large Print documents are available same day in branch.
      Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
      BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine, a lowered ATM machine (75cm - 100cm) and Wi-Fi.
    • Staff receive the following training: monthly inclusion and diversity training.

ATMs (Outside)

  • The ATM is located at the front left of the branch.
  • The ATM is clearly signed.
  • The height of the ATM features vary between 81cm and 118cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch has headphones that customers can use with any ATMs.

Entrance

  • This entrance is located at the front right of the branch.
  • The entrance area is clearly signed.
  • This entrance is signed with 'BANK OF SCOTLAND'.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens away from you.
  • There is a push pad at a height of 91cm.
  • The width of the opening is 120cm.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 93cm.

Branch

  • There is step-free level access throughout all areas.
  • The walls and floor have a high visual contrast.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 76cm.
  • There is background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, armchairs, benches and stools.
  • All seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: tables and coffee tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • The furniture and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is a large interactive screen with advice for home buyers in the branch.

Desk (Enquiry Desk)

  • The desk is located ahead and to the left as you enter.
  • The distance from the entrance is 4m.
  • There is step-free level access to the desk.
  • The height of the desk is 74cm.
  • The desk has a large interactive display.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • The desk is height adjustable and was set at the lowest height at the time of the survey.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and stools.

Desk (Knowledge Bar)

  • The desk is located ahead on the right as you enter.
  • The distance from the entrance is 5m.
  • There is step-free level access to the desk.
  • The height of the desk is 100cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • There is a knee recess under the lowered section which is 70cm high, 50cm deep, and 118cm wide.
  • The desk has a television.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and high stools.

ATMs (Inside)

  • The ATMs are located ahead as you enter.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 81cm and 118cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The height of the Pay In machine features varies between 83cm and 102cm.
  • There is not a lowered Pay In machine.
  • All Pay In machines have a raised dot on the number 5 key.
  • All of the Pay In machines are Talking ATMs.
  • The branch does not have headphones that customers can use with any ATMs.

Desk (Standing Desk)

  • The desk is located to the centre right of the branch.
  • The distance from the entrance is 12m.
  • There is step-free level access to the desk.
  • The height of the desk is 110cm.
  • There is not a lowered section at the desk.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

Desk (Booth)

  • The desk is located to the rear left of the branch.
  • The distance from the entrance is 12m.
  • There is step-free level access to the desk.
  • The height of the desk is 74cm.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: sofas.
  • The seating is fixed.
  • The seating is designed to minimise background noise.
    This is a 4 person booth, there is also a 2 person booth on the opposite side of the branch.

Room (Interview Room - The Lochs)

  • The room is located to the rear left of the branch.
  • There are 3 rooms of this type.
  • The distance from the branch entrance is 18m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 86cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (75cm x 160cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: tables.
  • The desks are fixed.
  • The height to the top of the surface of the desk is 75cm.
  • The clear height under the desk is 70cm.
  • The furniture and floor have a high visual contrast.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The room has adjustable temperature controls.