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Bank of Scotland - Falkirk

138/140 High Street, Falkirk, FK1 1NR

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include narrow walkways and pillars.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is no hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine, phone charging points and Wi-Fi.

External ATM

  • The ATM is located to the right of the entrance.
  • The ATM is clearly signed.
  • The height of the ATM features vary between 98cm and 136cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front of the branch.
  • The entrance area is clearly signed.
  • This entrance is signed with BANK OF SCOTLAND.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There is a bell at a height of 129cm.
  • There are double automatic doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 142cm.
  • The doors have a low visual contrast.
  • There is a small lip on the threshold of the opening.
  • There is step-free level access as you enter.

Welcome Desk

  • The desk is located on the right as you enter.
  • The distance from the entrance is 6m.
  • There is step-free level access to the desk.
  • The height of the desk is 96cm.
  • There is not a lowered section at the desk.
  • There is a knee recess which is 94cm high, 44cm deep, and 160cm wide.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: high stools.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Some of the walls have a reflective finish.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 90cm.
  • There may be background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests, sofas without castors, stools and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • The furniture and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Internal ATMs

  • The ATMs are located on the right as you enter.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 81cm and 116cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Pay In machine features varies between 83cm and 120cm.
  • The Pay In machine does have a raised dot on the 5 key.
  • The Pay In machine is a Talking ATM.
  • The branch does not have headphones that customers can use with the Pay In machines.

Cashiers Counter

  • The counter is located at the rear left side of the branch.
  • The distance from the entrance is 14m.
  • There is step-free level access to the counter.
  • The queue rail is at least 180cm from the counter with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 86cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has patterned/distracting backgrounds.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Meeting Room

  • The room is located to the left of the ATMs.
  • There are 2 rooms of this type.
  • The distance from the entrance is 6m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 85cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre, which the door opens into (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 74cm.
  • The clear height under the desk is 69cm.
  • The furniture and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.
  • The room has adjustable temperature controls.