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Bank of Scotland - Galashiels

3 Channel Street, Galashiels, TD1 1BE

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is ramped and stepped access at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include narrow walkways and pillars.
    • The first floor can be accessed via stairs.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in the ground floor interview room.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine, a lowered ATM machine (75cm - 100cm) and Wi-Fi.
    • Staff receive the following training: monthly inclusion and diversity training.

External ATM

  • The ATM is located to the left of the branch entrance.
  • The ATM is not clearly signed.
  • The height of the ATM features vary between 78cm and 116cm.
  • All of the ATM controls/features are within 120cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch has headphones that customers can use with the ATMs.
  • There is a slight slope up to the ATM.

Branch Entrance

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • This entrance is signed with Bank of Scotland.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 89cm.
  • The doors have a high visual contrast.
  • There is a second single automatic door.
  • The second door opens away from you.
  • The width of the opening is 83cm.
  • The second door has a high visual contrast.
  • There is ramped and stepped access as you enter.
  • The ramp has a steep gradient with resting areas.
  • The ramp is between 75cm and 150cm wide with a handrail on the left going up.
  • The ramp bypasses the steps.
  • There are 2 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm and 45cm.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Some of the walls have a reflective finish.
  • There is background noise.
  • Signage is not provided.
  • Seating available in the branch includes: armchairs, sofas without castors and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: coffee tables and desks.
  • Some of the furniture is fixed.
  • The furniture and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.

Internal ATMs

  • The ATMs are located straight ahead as you enter.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 83cm and 122cm.
  • All of the ATM controls/features are not within 120cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch has headphones that customers can use with the ATMs.
  • The height of the Immediate Deposit Machine features varies between 80cm and 99cm.
  • All of the Immediate Deposit Machine controls/features are within 120cm.
  • The Immediate Deposit Machine does have a raised dot on the 5 key.
  • The Immediate Deposit Machine is a Talking ATM.
  • The branch has headphones that customers can use with the Immediate Deposit machines.

Enquiry Desk

  • The desk is located on the left as you enter.
  • The distance from the branch entrance is 15m.
  • The most accessible route to the desk has narrow walkways and moveable physical obstructions.
  • There is step-free level access to the desk.
  • The height of the desk is 72cm.
  • There is a knee recess which is 70cm high, 50cm deep, and 88cm wide.
  • The desk has windows behind.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

High Desk

  • The desk is located to the right as you enter.
  • The distance from the branch entrance is 12m.
  • The most accessible route to the desk has pillars.
  • There is step-free level access to the desk.
  • The height of the desk is 89cm.
  • There is not a lowered section at the desk.
  • There is a knee recess which is 83cm high, 40cm deep, and 152cm wide.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: high stools.

Ground Floor Interview Room

  • The room is located at the front right of the banking hall.
  • The distance from the branch entrance is 15m.
  • The most accessible route to the room has step-free level access, pillars and permanent physical obstructions.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 76cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: desks.
  • The height to the top of the surface of the desk is 73cm.
  • The clear height under the desk is 71cm.
  • The furniture and floor have a low visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.
  • The room has adjustable temperature controls.

Cashiers Counter

  • The counter is located to the left rear of the banking hall.
  • The distance from the branch entrance is 15m.
  • The most accessible route to the counter has pillars and permanent physical obstructions.
  • There is step-free level access to the counter.
  • The queue rail is less than 140cm from the counter with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 89cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.
  • The hearing assistance system is on the left counter.

Stairs

  • The stairs surveyed are located at the rear left of the building.
  • There is a single manual door to access the stairwell.
  • This is a U-shaped staircase.
  • The ground, first and second floors can be accessed by these stairs.
  • There is not clear signage in the stairwells indicating the floor number.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have a handrail that switches sides.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the size of the space.

First Floor Interview Room

  • The room is located on the first floor.
  • There are 6 rooms of this type.
  • The distance from the stairs is 5m.
  • The most accessible route to the room has step-free level access, steps, manual doors and narrow walkways.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • This room may be used as a bereavement room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 90cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a solid door without glazing and a door lock.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 72cm.
  • The clear height under the desk is 69cm.
  • The furniture and floor have a medium visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • The room does not have adjustable temperature controls.
  • There is a second similar room used for bereavement services which was occupied at the time of the survey.
  • There are 4 other rooms which are no longer used as interview or meeting rooms.