Access Guide
Overview
- About View
-
Parking and Public Transport
View
- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking, on-street standard parking and a public car park nearby.
- The name of the nearest car park is Dalrymple Street.
- View information on Parking in Inverclyde (opens new tab) .
- The nearest train station is Greenock West Station.
- The nearest step-free train station is Greenock Central Station.
- The nearest bus station is Greenock Bus Staion.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- There is a Blue Badge bay diagonally opposite the branch and a second at the side of the branch. Standard parking on these streets is by disc only.
-
Getting In and Around
View
- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
-
Getting Help and Assistance
View
- There is a member of staff to welcome customers at the entrance.
- There is seating available.
- There is a fixed hearing assistance system.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located the interview room.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- Large Print documents (excluding statements) are available same day in branch.
Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
BSL interpreters can be arranged prior to an appointment via video call for some types of appointments. This can take place at the branch or at home. - There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine, phone charging points and Wi-Fi.
- Staff receive the following training: monthly inclusivity training.
Entrance
- This entrance is located at the front of the branch on West Blackhall Street.
- The entrance area is clearly signed.
- This entrance is signed with 'Bank of Scotland'.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is over 150cm wide with no handrails.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 121cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is step-free level access as you enter.
Branch
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- There is a phone shelf with a chair.
- The height to the surface of the phone shelf is 78cm.
- There is background noise.
- Signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the branch includes: chairs with armrests and armchairs.
- All seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
- Furniture available in the branch includes: coffee tables.
- The furniture and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey, with unshaded light sources.
ATMs
- The ATMs are located on the left as you enter the branch.
- The ATMs are clearly signed.
- The height of the ATM features vary between 95cm and 133cm.
- There is a lowered ATM available.
- The lowered ATM is the closest to the entrance.
- The height of the lowered ATM features vary between 85cm and 120cm.
- All ATMs have a raised dot on the number 5 key.
- All of the ATMs are Talking ATMs.
- The height of the Pay In machine features varies between 83cm and 120cm.
- There is not a lowered Pay In machine.
- All Pay In machines have a raised dot on the number 5 key.
- All of the Pay In machines are Talking ATMs.
- The branch has headphones that customers can use with any ATMs.
Desk (Touchdown)
- The desk is located to the right as you enter the branch.
- The distance from the entrance is 12m.
- There is step-free level access to the desk.
- The height of the desk is 100cm.
- There is a lowered section at the desk.
- The height of the lowered section is 76cm.
- There is a knee recess under the lowered section which is 71cm high, 38cm deep, and 160cm wide.
- There is not a hearing assistance system.
- There is background noise in this area.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests and high stools.
- The desks are fixed.
Desk (Knowledge Bar)
- The desk is located to the right rear as you enter the branch.
- The distance from the entrance is 15m.
- There is step-free level access to the desk.
- The height of the desk is 100cm.
- There is a lowered section at the desk.
- The height of the lowered section is 76cm.
- There is a knee recess under the lowered section which is 71cm high, 38cm deep, and 120cm wide.
- The desk has patterned/distracting backgrounds, glare from overhead lights reflecting off white countertops and a television.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and high stools.
- The desks are fixed.
Cashiers Counter
- The counter is located to the rear right as you enter the branch.
- The distance from the entrance is 20m.
- There is step-free level access to the counter.
- The queue rail is at least 180cm from the counter with turning spaces over 150cm at the ends.
- Queue notifications are audio only.
- The height of the counter is 87cm.
- There is not a lowered section at the counter.
- There is a pull-out shelf at the front of the counter.
- The pull-out shelf does not provide a knee space which is at least 40cm deep.
- The counter has patterned/distracting backgrounds.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There are 4 hearing assistance systems at the counter. All were working.
Room (Interview Room)
- The room is located to the right as you enter the branch.
- There are 2 rooms of this type.
- The distance from the entrance is 10m.
- The most accessible route to the room has step-free level access.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a low visual contrast.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 84cm.
- Internally the door has a low visual contrast.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (75cm x 160cm).
- There is space for an assistance dog to rest.
- Privacy facilities for this room include: a door lock and blinds.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: desks.
- The desks are fixed.
- The height to the top of the surface of the desk is 74cm.
- The clear height under the desk is 70cm.
- The furniture and floor have a high visual contrast.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There is background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
- The room has adjustable temperature controls.
Room (Moments of Truth)
- The room is located to the right as you enter the branch.
- The distance from the entrance is 10m.
- The most accessible route to the room has step-free level access and manual doors.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a low visual contrast.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 84cm.
- Internally the door has a low visual contrast.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (75cm x 160cm).
- There is space for an assistance dog to rest.
- Privacy facilities for this room include: a door lock and blinds.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: desks.
- The desks are fixed.
- The height to the top of the surface of the desk is 74cm.
- The clear height under the desk is 70cm.
- The furniture and floor have a high visual contrast.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
- The room has adjustable temperature controls.