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Bank of Scotland - Hamilton

9 Brandon Street, Hamilton, ML3 6BZ

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: the Enquiry Desks.
    • Access throughout may include pillars.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There are fixed and portable hearing assistance systems.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine, phone charging points and Wi-Fi.

Drop-off Point

  • There is a designated drop-off point available.
  • The designated drop-off point is located opposite the branch.
  • There is no dropped kerb from the drop-off point.

External ATMs

  • The ATMs are located to the left and right of the entrance.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 92cm and 132cm.
  • All of the ATM controls/features are not within 120cm.
  • There is an ATM at a lower height.
  • The lower ATM is the closest to the entrance.
  • The height of the lower ATM features vary between 84cm and 125cm.
  • All of the lower ATM controls/features are not within 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch has headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front of the branch.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • This entrance is signed with BANK OF SCOTLAND.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 114cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 111cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Internal ATMs

  • The ATMs are located on the left side of the branch.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 80cm and 125cm.
  • All of the ATM controls/features are not within 120cm.
  • There is not an ATM at a lower height.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch has headphones that customers can use with the ATMs.
  • The height of the Immediate Deposit Machine features varies between 82cm and 128cm.
  • All of the Immediate Deposit Machine controls/features are not within 120cm.
  • The Immediate Deposit Machine does have a raised dot on the 5 key.
  • The Immediate Deposit Machine is a Talking ATM.
  • The branch has headphones that customers can use with the Immediate Deposit machines.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Some of the walls have a reflective finish.
  • There is a phone shelf without a seat.
  • The height to the surface of the phone shelf is 148cm.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: armchairs.
  • All seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: desks.
  • The furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Welcome Desk

  • The desk is located on the right side of the branch.
  • The distance from the entrance is 3m.
  • There is step-free level access to the desk.
  • The height of the desk is 91cm.
  • There is not a lowered section at the desk.
  • The desk has patterned/distracting backgrounds.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Enquiry Desk

  • The desk is located to the right of the cashiers counter.
  • The distance from the entrance is 10m.
  • The most accessible route to the desk has pillars.
  • There is step-free access via slope to the desk.
  • The slope has a slight gradient.
  • The height of the desk is 72cm.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Enquiry Desk - Booth

  • The desk is located to the left of the ATM.
  • The distance from the entrance is 4m.
  • There is step-free level access to the desk.
  • The height of the desk is 75cm.
  • There is not a lowered section at the desk.
  • The desk has patterned/distracting backgrounds.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels vary due to the use of large glazed walls.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Cashiers Counter

  • The counter is located at the rear of the branch.
  • The distance from the entrance is 10m.
  • There is step-free level access to the counter.
  • The queue rail is less than 140cm from the counter with turning spaces under 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • Queue notifications are visual only.
  • The height of the counter is 111cm.
  • There is not a lowered section at the counter.
  • There is not a pull-out shelf at the front of the counter.
  • The counter has patterned/distracting backgrounds.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Business Cashiers Counter

  • The counter is located to the right of the ATM.
  • The distance from the entrance is 7m.
  • The most accessible route to the counter has pillars and permanent physical obstructions.
  • There is step-free level access to the counter.
  • The queue rail is less than 140cm from the counter with turning spaces under 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 105cm.
  • There is not a lowered section at the counter.
  • There is not a pull-out shelf at the front of the counter.
  • The counter has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.