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Bank of Scotland - Irvine

167 High Street, Irvine, KA12 8AF

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include narrow walkways and pillars.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is no hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in a meeting room.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.
    • Staff receive the following training: monthly inclusivity and diversity training.

Parking

  • Car Park View
    • The car park is located at the rear of the branch.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are no designated Blue Badge parking bays available.
    • The parking is not well lit.
    • There is no direct access into the rear of the bank from the car park.
    • Access to the branch entrance is via West Road and High Street and is approximately a 350 metre walk.
  • Charges and Restrictions View
    • Parking is free for all users.
    • Clearly presented parking signs are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on High Street.
    • The Blue Badge bays are clearly marked.
    • There are Blue Badge bays directly outside the branch entrance.
  • Public Car Park View
    • There is a public car park located in East Road.
    • The name of the car park is East Road.
    • Designated Blue Badge parking bays are available in the car park.
    • The car park is approximately 100 metres from the branch via Pawkie's Close alleyway.

Branch Entrance

  • This entrance is located at the front of the branch on High Street.
  • The entrance area is clearly signed.
  • This entrance is signed with BANK OF SCOTLAND.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 100cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Lobby ATMs

  • The ATMs are located in the lobby, on the left as you enter.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 81cm and 120cm.
  • There is not a lowered ATM available.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch has headphones that customers can use with the ATMs.
  • These ATMs are accessible via the branch entrance 24 hours a day.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Some of the walls have a reflective finish.
  • There is background noise in some areas of the venue.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests and armchairs.
  • All seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: tables, coffee tables and desks.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • Some of the furniture is fixed.
  • The furniture and floor have a high visual contrast.
  • Lighting levels vary due to the use of large glazed walls.

Welcome Desk

  • The desk is located on the right as you enter.
  • The distance from the entrance is 5m.
  • There is step-free level access to the desk.
  • The height of the desk is 105cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 85cm.
  • The desk has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Internal ATMs

  • The ATMs are located on the right opposite the cashiers counter.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 80cm and 115cm.
  • There is not a lowered ATM available.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch has headphones that customers can use with the ATMs.
  • The height of the Pay In machine features varies between 79cm and 97cm.
  • There is not a lowered Pay In machine.
  • All Pay In machines have a raised dot on the number 5 key.
  • All of the Pay In machines are Talking ATMs.
  • The branch has headphones that customers can use with the Pay In machines.

Enquiry Desk

  • The desk is located on the left as you enter the branch.
  • The distance from the entrance is 15m.
  • There is step-free level access to the desk.
  • The height of the desk is 72cm.
  • There is a knee recess which is 69cm high, 50cm deep, and 76cm wide.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Cashiers Counter

  • The counter is located on the left as you enter the branch.
  • The distance from the entrance is 20m.
  • The most accessible route to the counter has permanent physical obstructions.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces under 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 94cm.
  • There is not a pull-out shelf at the front of the counter.
  • The counter has a television behind.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

Meeting Room

  • The room is located on the left as you enter.
  • There are 4 rooms of this type.
  • The distance from the entrance is 10m.
  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 79cm.
  • Internally the door has a medium visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a solid door without glazing.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 75cm.
  • The clear height under the desk is 73cm.
  • The furniture and floor have a medium visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.