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Bank of Scotland - Paisley The Cross

The Cross, Gilmour Street, Paisley, PA1 1DD

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is ramped and stepped access at the most accessible entrance.
    • There is a second entrance giving stepped access to the banking hall on the right of the branch entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the basement floor, basement meeting rooms and business cashiers counter.
    • Access throughout may include pillars.
    • The ground and basement floors can be accessed via stairs.
    • There are no toilet facilities.
    • Banking services are carried out on the ground floor, with limited use of the additional meeting rooms 1 to 5 and business cashiers counter on the basement floor.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in a meeting room on the ground floor.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.
    • Staff receive the following training: monthly inclusion and diversity training.

External ATMs - Branch Entrance

  • The ATMs are located on the left of the branch entrance.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 90cm and 129cm.
  • There is a lowered ATM available.
  • The lowered ATM is the closest to the entrance.
  • The height of the lowered ATM features vary between 81cm and 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.
  • There is an additional ATM at the basement level externally on Gilmour Street.

External ATM - Gilmour Street

  • The ATM is located on Gilmour Street at basement floor level.
  • The ATM is clearly signed.
  • The height of the ATM features vary between 80cm and 118cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch has headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front left of the building opposite The Cross on Dyers Wynd.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • This entrance is signed with BANK OF SCOTLAND.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is ramped and stepped access at the entrance.
  • The ramp has a very easy gradient.
  • The ramp is between 75cm and 150cm wide with a handrail on the right going up.
  • The ramp bypasses the steps.
  • There are 6 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 95cm.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open away from you.
  • The width of the opening is 81cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives access to the banking hall on the ground floor.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: The basement floor, business cashiers counter and meeting rooms 1 to 5.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Some of the walls have a reflective finish.
  • There is a phone shelf with a stool.
  • The height to the surface of the phone shelf is 91cm.
  • There is background noise which varies depending on the time of day.
  • Signage is not provided.
  • Seating available in the branch includes: armchairs, sofas without castors, stools and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: tables, coffee tables, high tables, desks and booths.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels vary due to the size of the space.

Internal ATMs

  • The ATMs are located on the ground floor, to the left as you enter and an additional lowered ATM in the banking hall.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 90cm and 128cm.
  • There is a lowered ATM available.
  • The lowered ATM is the closest to the entrance.
  • The height of the lowered ATM features vary between 80cm and 118cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Immediate Deposit Machine features varies between 82cm and 100cm.
  • There is not a lowered Immediate Deposit Machine.
  • All Immediate Deposit Machines have a raised dot on the number 5 key.
  • All of the Immediate Deposit Machines are Talking ATMs.
  • The branch does not have headphones that customers can use with the Immediate Deposit machines.

High Enquiry Desk

  • The desk is located on the ground floor in the banking hall.
  • The distance from the entrance is 20m.
  • The most accessible route to the desk has pillars.
  • There is step-free level access to the desk.
  • There are two similar desks of this type, both of which are on castors and movable.
  • The height of the desk is 91cm.
  • There is not a lowered section at the desk.
  • There is a knee recess which is 84cm high, 39cm deep, and 152cm wide.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: high stools.

Enquiry Desk

  • The desk is located on the ground floor in the banking hall.
  • The distance from the entrance is 20m.
  • The most accessible route to the desk has pillars.
  • There is step-free level access to the desk.
  • The height of the desk is 73cm.
  • There is a knee recess which is 69cm high, 34cm deep, and 78cm wide.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs and sofas.

Booth Enquiry Desk

  • The desk is located in the banking hall straight ahead as you enter.
  • The distance from the entrance is 20m.
  • The most accessible route to the desk has pillars.
  • There is step-free level access to the desk.
  • The height of the desk is 74cm.
  • There is a knee recess which is 69cm high, 20cm deep, and 75cm wide.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: sofas.
  • The chairs are fixed.

Meeting Room 7

  • The room is located on the ground floor in the banking hall on the left.
  • There are 7 rooms of this type.
  • The distance from the entrance is 25m.
  • The most accessible route to the room has step-free level access and pillars.
  • There is numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The layout of the room varies depending on use.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs and riser recliner chairs.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 75cm.
  • The clear height under the desk is 72cm.
  • The furniture and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.
  • The room has adjustable temperature controls.
  • There is a second meeting room on the ground floor but it is not accessible by wheelchair.
  • Meeting rooms 1 to 5 on the basement floor may only be accessed by stairs.

Cashiers Counter

  • The counter is located on the ground floor at the rear right of the branch.
  • The distance from the entrance is 35m.
  • The most accessible route to the counter has pillars, permanent physical obstructions and moveable physical obstructions.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located at the front of the branch.
  • This is an L-shaped staircase.
  • The ground and basement floors can be accessed by these stairs.
  • There is not clear signage in the stairwells indicating the floor number.
  • There are 16 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.
  • The stepped entrance opens on to the mezzanine landing of these stairs.

Business Cashiers

  • The counter is located on the basement floor.
  • The distance from the stairs is 10m.
  • The most accessible route to the counter has permanent physical obstructions.
  • There is step-free level access to the counter.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 102cm.
  • There is not a lowered section at the counter.
  • There is not a pull-out shelf at the front of the counter.
  • The counter has a television behind and glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.
  • Access to the Business cashiers counter is by stairs only as the standard lift is permanently out of use.