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Bank of Scotland - Perth

10/16 King Edward Street, Perth, Perth and Kinross, PH1 5UT

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout.
    • The following areas have stepped access: an additional interview room on the first floor (with staff accompaniment only).
    • The ground and first floors can be accessed via stairs.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in the rear interview room / Moments of Truth room.
    • British Sign Language can be provided virtually.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • Large Print documents are available same day in branch.
      Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
      BSL interpreters can be arranged prior to an appointment via video call for some types of appointments. This can take place at the branch or at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine, phone charging points and Wi-Fi.

ATMs (Outside)

  • The ATMs are located to the left of the entrance.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 98cm and 131cm.
  • There is a lowered ATM available.
  • The height of the lowered ATM features vary between 92cm and 126cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch has headphones that customers can use with any ATMs.

Entrance

  • This entrance is located at the front left of the building on King Edward Street.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 121cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open away from you.
  • The width of the opening is 110cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a medium visual contrast.
  • The minimum width between the fixed barriers is 141cm.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • The ramp is between the first and second set of doors.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: an additional interview room on the first floor (with staff accompaniment only).
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 74cm.
  • There is background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests, armchairs, benches, stools and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: coffee tables.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels vary due to the use of large glazed walls.

ATMs (Inside)

  • The ATMs are located on the left as you enter the branch.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 91cm and 127cm.
  • There is a lowered ATM available.
  • The lowered ATM is not the closest to the entrance.
  • The height of the lowered ATM features vary between 80cm and 116cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The height of the Immediate Deposit Machine features varies between 81cm and 110cm.
  • The Immediate Deposit Machine does have a raised dot on the 5 key.
  • The Immediate Deposit Machine is a Talking ATM.
  • The branch has headphones that customers can use with any ATMs.

Desk (Touchdown)

  • The desk is located to the right as you enter the branch, at the front of the building.
  • The distance from the entrance is 15m.
  • There is step-free level access to the desk.
  • The height of the desk is 100cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • There is a knee recess under the lowered section which is 71cm high, 38cm deep, and 160cm wide.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests, armchairs, stools and high stools.
  • The desks are fixed.

Desk (Knowledge Bar)

  • The desk is located to the right as you enter the branch.
  • The distance from the entrance is 6m.
  • There is step-free level access to the desk.
  • The height of the desk is 99cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 75cm.
  • There is a knee recess under the lowered section which is 70cm high, 38cm deep, and 140cm wide.
  • The desk has patterned/distracting backgrounds, glare from overhead lights reflecting off white countertops, windows and a television.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and high stools.
  • The desks are fixed.

Cashiers Counter

  • The counter is located to the far right as you enter the branch.
  • The distance from the entrance is 15m.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces over 150cm at the ends.
  • Queue notifications are audio only.
  • The height of the counter is 86cm.
  • There is not a lowered section at the counter.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has patterned/distracting backgrounds and windows.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 3 hearing assistance systems at the counter. All were working at the time of survey.

Room (Interview Room)

  • The room is located to the right as you enter the branch.
  • There are 3 rooms of this type.
  • The distance from the entrance is 8m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • Internally the door has a medium visual contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (75cm x 160cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The desks are fixed.
  • The height to the top of the surface of the desk is 75cm.
  • The clear height under the desk is 71cm.
  • The furniture and floor have a high visual contrast.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The room has adjustable temperature controls.

Room (Moments of Truth Room)

  • The room is located at the rear right of the branch as you enter.
  • The distance from the entrance is 20m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • Internally the door has a medium visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (75cm x 160cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The desks are fixed.
  • The height to the top of the surface of the desk is 75cm.
  • The clear height under the desk is 71cm.
  • The furniture and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The room does not have adjustable temperature controls.
  • There is a hearing assistance system in another interview room but it was not working at the time of survey.