Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Bank of Scotland - Stirling

7/13 Port Street, Stirling, FK8 2EJ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include pillars.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine, phone charging points and Wi-Fi.

External ATMs

  • The ATMs are located to the left of the entrance.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 86cm and 112cm.
  • There is a lowered ATM available.
  • The lowered ATM is the closest to the entrance.
  • The height of the lowered ATM features vary between 82cm and 108cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front of the branch.
  • The entrance area is clearly signed.
  • This entrance is signed with BANK OF SCOTLAND.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is a bell at a height of 113cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 145cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 110cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free access via slope as you enter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with handrails on both sides.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Some of the walls have a reflective finish.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 90cm.
  • There is no (or very little) background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests, sofas without castors and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: coffee tables, desks and booths.
  • The furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

High Desk

  • The desk is located on the right as you enter.
  • The distance from the entrance is 2m.
  • There is step-free level access to the desk.
  • The height of the desk is 99cm.
  • There is not a lowered section at the desk.
  • There is a knee recess which is 94cm high, 44cm deep, and 160cm wide.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: high stools.

Enquiry Desk

  • The desk is located on the right as you enter.
  • The distance from the entrance is 6m.
  • There is step-free level access to the desk.
  • The height of the desk is 73cm.
  • The desk has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.

Internal ATMs

  • The ATMs are located on the left as you enter.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 83cm and 108cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Pay In machine features varies between 82cm and 120cm.
  • The Pay In machine does have a raised dot on the 5 key.
  • The Pay In machine is a Talking ATM.
  • The branch does not have headphones that customers can use with the Pay In machines.

Booth

  • The desk is located to the right of the cashiers counter.
  • The distance from the entrance is 20m.
  • There is step-free level access to the desk.
  • The height of the desk is 74cm.
  • There is a knee recess which is 70cm high, 93cm deep, and 55cm wide.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: sofas.
  • The chairs are fixed.

Knowledge Bar

  • The desk is located at the rear of the branch, opposite the cashiers counter.
  • The distance from the entrance is 26m.
  • The most accessible route to the desk has pillars.
  • There is step-free level access to the desk.
  • The height of the desk is 100cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • There is a knee recess which is 72cm high, 49cm deep, and 97cm wide.
  • The desk has a television behind.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and high stools.

Cashiers Counter

  • The counter is located at the rear of the branch, opposite the Knowledge Bar.
  • The distance from the entrance is 25m.
  • The most accessible route to the counter has pillars.
  • There is step-free level access to the counter.
  • The queue rail is at least 180cm from the counter with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 111cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 87cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Meeting Room

  • The room is located on the left side of the branch.
  • There are 4 rooms of this type.
  • The distance from the entrance is 10m.
  • The most accessible route to the room has step-free level access and pillars.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 88cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre, which the door opens into (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 71cm.
  • The clear height under the desk is 69cm.
  • The furniture and floor visual contrast varies between low and high.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.
  • The room has adjustable temperature controls.