Access Guide
Getting To (Patient Information and Advice)
- Patient Information and Advice is/are located opposite the main entrance C2.
- There is step free access to Patient Information and Advice.
- Patient Information and Advice is approximately 7m from the Main Entrance C2.
- View information on getting to the hospital (opens new tab)
- View information on getting help and assistance at the hospital (opens new tab)
- If you require Blue Badge parking please click here to view information on Car Park 4 - Main Accessible Parking and Drop-Off (opens new tab).
- View information on additional parking at the hospital (opens new tab).
- Access to Patient Information and Advice is via the Main Entrance C2.
- View information about this entrance (opens new tab)
- From the car park head towards the Main Entrance C2 facing Gawber Road.
- Enter through the main entrance C2.
Turn right and Patient Information and Advice is on the left. - View information about accessible toilet facilities in public areas of the hospital (opens new tab).
- There are resting areas along the route.
- Wayfinding signage is not provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Department / Service (Patient Information and Advice)
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Department / Service Access
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- Patient Information and Advice is located on the right when entering through the main entrance C2.
- There is not a/are not door(s) leading into the department/service.
- There is not a hand sanitiser.
- There is level access throughout the department/service.
- There is no clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- The department/service does not play background music.
- The lighting levels are good.
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Department / Service Facilities
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- This department/service has; a main reception.
- A hearing assistance system is available.
- There are not accessible toilet facilities within the department/service.
- Accessible toilet facilities are located off the main corridor in Orange Zone.
- There are not standard toilet facilities within this department/service.
- Standard toilet facilities are located off the main corridor in Orange Zone.
Reception (Patient Information and Advice Reception)
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Reception
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- The reception point is located to the right when entering through main entrance C2.
- The reception point is approximately 5m (5yd 1ft) from the Main Entrance C2.
- Clear signage for the reception area/desk is not visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is low (76cm or lower).
- There is not sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 26/09/2023.
- The hearing assistance system was working at the time of testing.
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Reception Waiting Area
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- There is not a waiting area close to the reception point.