You are on Overview. Skip to the next section.

Overview

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• About View
  • Facilities available in the venue include: bus stands, train platforms, a ticket office and touchscreens, cafés, shops, and customer services.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There are 3 alternative entrances to the bus station, all with step-free level access.
  • The following areas have step-free access via ramps or slopes: the link bridge between the bus station and the train station on the second floor has a very easy sloped gradient.
    The link bridge level at the train station has a slight slope either side. There is a long very easy slope between the lower and upper levels in the bus station.
  • Access throughout may include automatic doors.
  • The ground, first and second floors can be accessed via a standard lift, stairs and escalator.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: an ATM machine.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located on the ground floor, to the left from the lift in the bus station and ahead and then to the left from the train station main entrance in the platform 1 seating area.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located on the ground floor, to the left from the lift in the bus station.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located on the ground floor of the bus station and within the toilets with adaptations in both the train and bus stations.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located on Schwäbisch Gmünd Way, to the right of the train station.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 8 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 225cm (width) x 490cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 125cm.
  • The nearest designated bay is 20m from the train station main entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
  • Parking is free for an unlimited period. A car park ticket must be obtained from the ticket office and displayed in vehicles.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Bus Station Main Entrance). Skip to the next section.

Entrance (Bus Station Main Entrance)

• This entrance is located at the front of the building in Eldon Street.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 222cm.
• The doors have a low visual contrast.

You are on Getting Around (Interchange). Skip to the next section.

Getting Around (Interchange)

• There is step-free level access throughout the majority of walkways, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: the link bridge between the bus station and the train station on the second floor is on a very easy slope.
  The link bridge level at the train station has a slight slope either side.
  There is a long very easy slope between the lower and upper levels in the bus station.
  The lower level of the bus station is on a long very easy slope.
• Access throughout may include automatic doors.
• Some flooring is shiny and patterned.
• The visual contrast between the walls and floor varies between low and high.
• There is background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: chairs with armrests and chairs without armrests.
• Lighting levels vary due to the size of the space.

You are on Lift (Bus Station). Skip to the next section.

Lift (Bus Station)

• The lift surveyed is located ahead from the bus station main entrance.
• The distance from the bus station main entrance is 15m.
• The most accessible route to the lift has step-free level access.
• The ground, first and second floors are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 108cm.
• The internal dimensions of the lift are 135cm (width) x 170cm (depth).
• The internal lift control buttons have tactile markings, a high visual contrast and Braille markings.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit and a visual floor indicator.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Escalators (Bus Station). Skip to the next section.

Escalators (Bus Station)

• The escalators surveyed are located ahead from the bus station main entrance.
• The first and second floors are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are not clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs (Bus Station). Skip to the next section.

Stairs (Bus Station)

• The stairs surveyed are located ahead from the bus station main entrance.
• The ground, first and second floors can be accessed by these stairs.
• There are 20 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Ticketing (Bus Station). Skip to the next section.

Ticketing (Bus Station)

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• Self-Service Ticket Machines View
  • The height of the touchscreen display ranges from 119cm to 148cm from the floor.

You are on Counter (Customer Services). Skip to the next section.

Counter (Customer Services)

• The counter is located on the ground floor, at the right hand end of the building.
• The distance from the lift is 73m.
• There is step-free level access to the counter.
• The entrance into the area is 124cm wide.
• The height of the counter is 112cm.
• There is a lowered section at the counter.
• The height of the lowered section is 75cm.
• The counter has patterned/distracting backgrounds and glazed screens.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Bus/Coach Stands. Skip to the next section.

Bus/Coach Stands

• There are 20 stands at this station.
• The following stands have step-free level access: 1 to 24.
• The following stands have step-free level access via lift: 1 to 24.
• All stands are clearly signed.
• All stands are sheltered.
• All stands have seating.
• Seating available on the stands includes: chairs without armrests and chairs with armrests.
• The seating is fixed.
• The stands have a timetable board and a digital display.
• Stand boarding areas do not have tactile markings.
• Stand boarding areas do not have clear markings.

You are on Toilet with Adaptations (Bus Station - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Bus Station - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the ground floor, to the left from the lift.
  • The distance from the lift is 23m.
  • The most accessible route to the toilet has a very easy slope.
  • There is step-free level access into the facility.
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 95cm.
  • The door has a locking handle.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 140cm (width) x 214cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 110cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 113cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 85cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 105cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 104cm and 143cm from the floor.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is an intercom outside the toilet to enter. The intercom is 11cm high.
    There is a push button to exit at a height of 103cm.

You are on Parent and Baby Room / Feeding Room (Bus Station). Skip to the next section.

Parent and Baby Room / Feeding Room (Bus Station)

• The room surveyed is located on the ground floor, to the left from the lift.
• The distance from the lift is 30m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is written text, pictorial, Braille and tactile signage on or near the door.
• The door opens outwards and has a high visual contrast.
• The width of the door opening is 85cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 88cm.
• There is a hand dryer and a wash basin in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: chairs without armrests.
• The walls and floor have a high visual contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Entrance (Train Station Main Entrance). Skip to the next section.

Entrance (Train Station Main Entrance)

• This entrance is located at the front of the station in Schwäbisch Gmünd Way.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 161cm.
• The doors have a high visual contrast.

You are on Ticketing (Train Station). Skip to the next section.

Ticketing (Train Station)

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• Ticket Office View
  • The ticket office surveyed is located to the right from the train station main entrance.
  • There is step-free level access to the ticket office.
  • There is a single automatic door with a low visual contrast.
  • The door opens by sliding.
  • The width of the opening is 113cm.
  • There is step-free level access throughout the ticket office.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The queue width is at least 150cm and there is no need to turn.
  • There is not a separate wheelchair accessible queue lane.
  • Some flooring is patterned.
  • Lighting levels were even at the time of the survey.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 75cm.
  • The counter has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Self-Service Ticket Machines View
  • The height of the touchscreen display ranges from 87cm to 159cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button and screen shrink.
  • When made accessible the height of the touchscreen display ranges from 87cm to 131cm from the floor.

You are on Seating Area (Train Station Platform 1). Skip to the next section.

Seating Area (Train Station Platform 1)

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• Location and Access View
  • The seating area is on the left from the train station main entrance, after the ticket office.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests.
  • The chairs are fixed.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Train Station - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Train Station - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located ahead and then to the left from the train station main entrance, in the platform 1 seating area.
  • The distance from the train station main entrance is 17m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 96cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 315cm (width) x 185cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 110cm (from the side of the toilet pan).
  • There is a wall sensor flush on the transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 93cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 92cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 127cm and 166cm from the floor.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is an audio description of the toilet and facilities on entering.

You are on Entrance (Train Station Platforms). Skip to the next section.

Entrance (Train Station Platforms)

• This entrance is located ahead from the train station main entrance.
• The entrance area is not clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 167cm.
• The doors have a high visual contrast.

You are on Platforms (Train Station). Skip to the next section.

Platforms (Train Station)

• There are 2 platforms at this station.
• The following platforms have step-free level access: 1.
• The following platforms have step-free level access via lift: 2.
• The following platforms have step-free access via ramps or slopes: 2.
• All platforms have tactile markings along the platform edge.
• All platforms have clear markings along the platform edge.
• Some of the platform surfaces are patterned.
• Announcements on platforms are audio and visual.
• There are fixed hearing assistance systems on all platforms.
• All platforms have help points.
• All platforms have seating.
• Seating available on the platforms includes: chairs with armrests.
• Access to the train is via a portable ramp.

You are on Lift (Train Station). Skip to the next section.

Lift (Train Station)

• The lift surveyed is located to the right from the train station main entrance.
• The distance from the train station main entrance is 10m.
• The most accessible route to the lift has step-free level access.
• The platform and link bridge are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 105cm.
• The internal dimensions of the lift are 132cm (width) x 193cm (depth).
• The internal lift control buttons have a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels vary due to the use of large glazed walls.
• There are other lifts available at this location which are of a similar size.

You are on Stairs (Train Station). Skip to the next section.

Stairs (Train Station)

• The stairs surveyed are located to the left from the train station main entrance.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.