Access Guide
Overview (Mile End Hospital)
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About
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- This is an acute hospital with multiple services available.
- Facilities available in the venue include: a restaurant and a Costa.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- The nearest train station is Limehouse train station.
- The nearest underground station is Mile End unground station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: The restaurant and block 13 on the ground floor of the hospital are accessed via a slight slope.
The main hospital corridor from block 5 on the first floor of the hospital is accessed via a steep slope.
Block 7 on the first floor of the hospital is accessed via a steep slope.
. - Access throughout may include manual doors and doors permanently held open.
- The ground floor, first floor, second floor and third floor can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: large print (on request) and different languages (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: a pay phone and Wi-Fi.
Getting Around (Mile End Hospital)
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: The restaurant and block 13 on the ground floor of the hospital are accessed via a slight slope.
The main hospital corridor from block 5 on the first floor of the hospital is accessed via a steep slope.
Block 7 on the first floor of the hospital is accessed via a steep slope.
. - Access throughout may include manual doors and doors permanently held open.
- Some flooring is shiny and patterned.
- There is a high visual contrast between the walls and floor in all areas.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Lift (Lift A)
- The lift surveyed is located at the very end of the corridor on the front left side of the hospital, within block 5.
- The distance from the main entrance is 50m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The ground floor, first floor and second floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 131cm.
- The internal dimensions of the lift are 148cm (width) x 237cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Lift (Lift B)
- The lift surveyed is located on the right as you exit the main entrance foyer, within block 5.
- The distance from the main entrance is 21m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The ground floor, first floor and second floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 148cm (width) x 236cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Lift (Lift C)
- The lift surveyed is located halfway along the main hospital corridor, within block 21.
- The distance from the main entrance is 75m.
- The most accessible route to the lift has a very easy slope and doors permanently held open.
- The ground floor, first floor and second floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 166cm (width) x 237cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
Lift (Lift D)
- The lift surveyed is located towards the end of the main hospital corridor, within block 19.
- The distance from the main entrance is 100m.
- The most accessible route to the lift has a very easy slope and doors permanently held open.
- The ground floor, first floor and second floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 166cm (width) x 197cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
Lift (Lift 11)
- The lift surveyed is located at the very end of the corridor on the right side of the hospital, within block 8.
- The distance from the main entrance is 115m.
- The most accessible route to the lift has a very easy slope and doors permanently held open.
- The ground floor, first floor, second floor and third floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 105cm (width) x 137cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
Stairs (Stairs A)
- The stairs surveyed are located at the very end of the corridor on the front left side of the hospital, within block 5.
- There are double manual doors to access the stairwell.
- The ground floor, first floor and second floor can be accessed by these stairs.
- There are 19 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Stairs (Stairs B)
- The stairs surveyed are located on the right as you exit the main entrance foyer, within block 5.
- There are double manual doors to access the stairwell.
- The ground floor, first floor and second floor can be accessed by these stairs.
- There are 19 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Stairs C)
- The stairs surveyed are located to the right as you exit lift C on the first floor, within block 21.
- There is a single manual door to access the stairwell.
- The first floor and second floor can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Stairs (Stairs D)
- The stairs surveyed are located towards the end of the main hospital corridor, within block 19.
- The ground floor, first floor and second floor can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Stairs (Stairs E)
- The stairs surveyed are located at the very end of the corridor on the right side of the hospital, within block 8.
- There are permanently held open doors to access the stairwell.
- The ground floor, first floor, second floor and third floor can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.