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Speech and Language Therapy

Mile End Hospital, Bancroft Road, Mile End, London, E1 4DG

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Access Guide

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Getting To The Hospital

  • By Road View
    • The Hospital Main Entrance is on Bancroft Road, which is off the A11 Mile End Road. Driving from the east, it is not possible to turn right into Bancroft Road. Continue further along Mile End Road and turn right into Globe Road (just before Stepney Green Underground Station) then right into Alderney Road to join Bancroft Road.
    • There are 12 Blue Badge bays and a small number of standard pay and display bays for patient and visitor parking at the hospital. There is high demand for spaces, which are often full. There are a limited number of Pay and Display bays on Bancroft Road. Other areas are reserved for resident permit holders. Patients and visitors are advised to use public transport or be dropped off at the hospital where possible.
  • By Bus View
    • The nearest bus stops are on Mile End Road, about 250m from the Hospital Main Entrance. Buses 25 and 205 run along this route. All London buses have an automatic ramp and a designated space for a wheelchair user. An Oyster card, contactless bank card, pre-paid travel card or travel pass is required to travel on London buses.
  • By Train View
    • The nearest station is Limehouse, which is about 1 mile (20 minutes walk) from the hospital. There is step-free access from platform to street from the C2C rail services. Staff are available to assist with ramps from train to platform. Limehouse is also served by Docklands Light Railway (DLR) services, which are step-free from train to street. Bow Church DLR station is on Mile End Road and connects with the 25 and 205 bus services towards the hospital.
  • By Underground View
    • The nearest Underground station is Stepney Green on the District and Hammersmith & City Lines. There is no step-free access at this station. There are about 40 steps between the platform and the street.
  • Useful Links View
  • Comments View
    • There are free phones in the hospital to contact a minicab service.

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located at the nearby Royal London Hospital to serve both hospitals.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3594 2040.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are not volunteers available for help and assistance at the hospital.
  • Hospital staff do receive disability awareness / equality training.
  • Hospital staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the left and right of the main entrance, off Bancroft Road.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 12 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 380cm x 480cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located at the blue canopy, to the right of the main entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located in the centre of the car park, at the start of the patient and visitor parking area, and outside the main entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 8m (8yd 2ft) from the Hospital Main Entrance.
  • Comments View
    • There are 5 Blue Badge bays to the left of the main entrance, 4 to the right, 1 near the Rheumatology Entrance, 1 at the far side of the main patient and visitor parking area, and 1 just before the exit barrier.
    • There are only around 20 standard bays for patients and visitors in this car park.
    • Payment can be made by phone using the RingGo App.
    • The barrier at the entrance to the car park is held open.
    • There is a barrier which raises automatically at the exit.

Public Parking

  • On Street Standard Parking View
    • Standard on street parking is available.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Comments View
    • On-street parking bays are located on Bancroft Road, to the north of the hospital main entrance.
    • These parking bays operate on a pay-by-phone system Monday to Friday, 08:30 - 17:30.
    • The maximum stay is 4 hours.
    • Other on-street parking is restricted to resident permit holders only Monday to Friday 08:30 - 17:30.

Getting To (Speech and Language Therapy)

  • Speech and Language Therapy is/are located to the right as you exit lift C on the first floor, within block 23.
  • Access to Speech and Language Therapy is via the main entrance.
  • Enter the hospital via the main entrance and proceed straight ahead past the reception desk.
    Follow the main hospital corridor, up the very easy ramp.
    Continue ahead at the junction and after a short distance lift C is located on the left.
    Take the lift to the first floor.
    Exit the lift and turn right.
    Follow the corridor and the entrance to Speech and Language Therapy is located on the right.
  • There is step free access, via lift, to Speech and Language Therapy.
  • Speech and Language Therapy is approximately 10m from the lift C.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Hospital Main Entrance)

  • Entrance Details View
    • This information is for the entrance located ahead from the gateway on Bancroft Road.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 183cm.
    • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 186cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
  • Comments View
    • The main entrance is open 05:00 - 23:00.
    • There is an intercom at the gate on Bancroft Road to contact security outside of these hours.

Lift (Lifts C and D - Red Zone)

  • There is a lift for public use.
  • The lift is located in the Red Zone main corridor.
  • The lift is approximately 75m (82yd 1in) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G,1,2.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 170cm x 240cm (5ft 7in x 7ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • Lift D is similar and is 30m further along the main corridor.

Opening Times (Speech and Language Therapy)

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Sports Medicine and Speech and Language Therapy Entrance)

  • Entrance Details View
    • This information is for the entrance located to the right as you exit lift C on the first floor, within block 23.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 159cm (5ft 3in).
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the door opening is 79cm.

Department / Service (Speech and Language Therapy)

  • Department / Service Access View
    • Speech and Language Therapy is located to the right as you exit lift C on the first floor, within block 23.
    • There is level access throughout the department/service.
    • Staff can provide assistance with using any manual doors within the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • The department/service does not play background music.
    • The lighting levels are moderate to good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area and consultation rooms.
    • There are 4 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is available from another department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on the first floor of the hospital, within block 7.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located on the first floor of the hospital, within block 5.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 3m from the Sports Medicine and Speech and Language Therapy entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is carpet.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Room 2)

  • There is / are 4 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 85cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Room 3)

  • There is / are 4 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 3.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 103cm (3ft 5in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

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