Access Guide
Getting To (Bereavement Office)
- The Bereavement Office is/are located on the ground floor, in Zone 6 of the main hospital building.
- There is step free access to the Bereavement Office.
- The Bereavement Office is approximately 93m from the Main Hospital Entrance - St Andrew's Wing.
- View information on getting to the hospital (opens new tab)
- View information on getting help and assistance at the hospital (opens new tab)
- If you require Blue Badge parking please click here to view information on Main Visitor Car Park - East Car Park (opens new tab).
- View information on additional parking at the hospital (opens new tab).
- Access to the Bereavement Office is via the Main Hospital Entrance - St Andrew's Wing.
- View information about this entrance (opens new tab)
- From the Blue Badge bays, cross the road at the crossing and proceed ahead towards the main hospital entrance.
There is a dropped kerb at the crossing.
There are bollards on the approach that have poor colour contrasts.
The width of the bollards is 156cm. - Enter via the Main Hospital Entrance - St Andrew's Wing and continue straight until you reach Zone 6.
At Zone 6, turn left and the Bereavement Office will be in front of you. - The following toilet facilities are available along the route; toilets for ambulant disabled users and standard toilets.
- View information about the Ground Floor - Zone 1 - Transfer Both Sides accessible toilet (opens new tab)
- View information about accessible toilet facilities in public areas of the hospital (opens new tab).
- There are resting areas along the route.
- Wayfinding signage is not provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Opening Times (Bereavement Office)
- Monday 09:00 - 12:00.
- Monday 13:00 - 16:00.
- Tuesday 09:00 - 12:00.
- Tuesday 13:00 - 16:00.
- Wednesday 09:00 - 12:00.
- Wednesday 13:00 - 16:00.
- Thursday 09:00 - 12:00.
- Thursday 13:00 - 16:00.
- Friday 09:00 - 12:00.
- Friday 13:00 - 16:00.
- Saturday Closed.
- Sunday Closed.
Department / Service (Bereavement Office)
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Department / Service Access
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- The Bereavement Office is located on the ground floor, in Zone 6 of the main hospital building.
- There is a/are door(s) leading into the department/service.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 84cm.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- There is level access throughout the department/service.
- Staff can provide assistance with using any manual doors within the department/service.
- There is no clear signage on the department/service.
- The type of flooring is carpet and wood.
- The department/service does not play background music.
- The lighting levels are good.
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Department / Service Facilities
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- This department/service has; a main reception and a waiting room/area.
- A hearing assistance system is available.
- The type of system is a fixed loop.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
- There are not accessible toilet facilities within the department/service.
- Accessible toilet facilities are located across the Bereavement Office, within the Mental Health Café.
- There are not standard toilet facilities within this department/service.
- Standard toilet facilities are located across the Bereavement Office, within the Mental Health Café.
Reception (Bereavement Office)
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Reception
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- The reception point is located ahead as you enter.
- The reception point is approximately 5m (5yd 1ft) from the Bereavement Office entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is not sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- The counter is not staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is not a waiting area close to the reception point.
- Lighting levels are good.
Waiting Room / Area (Bereavement Office)
- There is a waiting room / area.
- The waiting room / area is approximately 3m from the Bereavement Office entrance.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 85cm (2ft 9in).
- The type of flooring is wood.
- There is not a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- The surface height of the lowest table is 46cm.
- The surface height of the highest table is 93cm.
- The tables do contrast visually with the floor.
- There is not ample room for a wheelchair user to manoeuvre.
- The manoeuvring space is obstructed by seating and tables.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is not space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
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Comments
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- There is an exit button that is 116cm high.