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Children's Emergency Department

Newham University Hospital, Glen Road, Plaistow, London, E13 8SL

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Access Guide

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Getting To (Children's Emergency Department)

Hospital Parking (West Entrance - Drop-Off Point)

  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located at the rear of the hospital, to the right of the West Entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.

Entrance (Urgent Care Centre and Emergency Department)

  • This entrance is located at the rear of the hospital.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 180cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 183cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception (Urgent Care Centre and Emergency Department)

  • The reception is located ahead from the Urgent Care Centre and Emergency Department entrance.
  • The distance from the Urgent Care Centre and Emergency Department entrance is 7m.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels vary due to the size of the space.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and bariatric chairs with armrests.
  • Some seating is fixed.

Entrance (Children's Emergency Department)

  • This entrance is located opposite the Urgent Care Centre and Emergency Department reception desk.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 126cm.
  • There is a single automatic door at this entrance.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens away from you.
  • The width of the opening is 84cm.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 116cm.
  • There is a second set of double automatic doors.
  • The second set of doors open away from you.
  • The width of the opening is 155cm.
  • The second set of doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 120cm.
  • There is step-free level access as you enter.

Ward (Children's Emergency Department)

  • Ward Information View
    • This is an emergency ward.
    • This is a shared ward.
    • There are 2 bays available.
    • There are 5 beds in total on the ward.
    • There are 10+ consultation/medical rooms available.
  • Location and Access View
    • There is step-free level access into this ward.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include narrow walkways.
    • The flooring is shiny.
    • The walls and floor have a medium visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the size of the space.
  • Reception / Nurses' Station View
    • The height of the desk is 111cm.
    • There is not a lowered section at the desk.
    • There is not a hearing assistance system.
  • Facilities and Services View
    • Seating available on the ward includes: chairs with armrests, chairs without armrests and armchairs.
    • There is not a hearing assistance system.
    • There is not a relatives' room for the ward.
    • The following facilities are available for patients: toilets with adaptations.
    • The following facilities are available for visitors: toilets with adaptations.

Toilet and Changing Facilities (Children's Emergency Department)

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located to the right from the Children's Emergency Department entrance.
    • The transfer space varies between left and right in the toilets with adaptations.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located to the right from the Children's Emergency Department entrance.

Seating Area (Children's Emergency Department Waiting Area)

  • Location and Access View
    • The children's waiting area is located immediately beyond the Children's Emergency Department entrance.
    • The most accessible route has step-free level access and automatic doors.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a medium visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and stools.
    • Some chairs are fixed.
    • There is no (or very little) background noise in this area.
    • Lighting levels vary due to the size of the space.

Consultation / Medical Room (Triage Room)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Triage 1.
  • The room is located along the Children's Emergency Department corridor.
  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The height of the baby change table is 83cm.

Consultation / Medical Room (Treatment Room)

  • There are 7 consultation/medical rooms available.
  • The room surveyed was; Children's Treatment Room 4.
  • The room is located along the Children's Emergency Department corridor.
  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 210cm.
  • Seating available in the room includes: chairs without armrests.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.

Consultation / Medical Room (Children's Clinical Decision Unit)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Children's Clinical Decision Unit 1-4.
  • The room is located along the Children's Emergency Department corridor.
  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 155cm.
  • There are double manual doors with a high visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 160cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 200cm.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.

Parent and Baby Room / Feeding Room (Children's Emergency Department)

  • The room surveyed is located to the right from the Children's Emergency Department entrance.
  • The distance from the Children's Emergency Department entrance is 2m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 85cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 92cm.
  • There is a wash basin and a paper towel dispenser in the room.
  • The wash basin has a sensor tap.
  • The room has a nappy/incontinence items bin and a pedal bin.
  • Seating available in the room includes: chairs without armrests and armchairs.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right from the Children's Emergency Department entrance.
    • The distance from the Children's Emergency Department entrance is 6m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 206cm (width) x 200cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 140cm (from the side of the toilet pan).
    • There is a wall sensor flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 103cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • The wash basin has a sensor tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 95cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer which requires hands to be inserted into the top.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 75cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.