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Gateway Surgical Centre

Newham University Hospital, Glen Road, Plaistow, London, E13 8SL

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Access Guide

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Getting To The Hospital (Newham University Hospital)

  • By Road View
    • The main hospital building and the West Wing are on Glen Road, Plaistow.
      The Gateway Surgical Centre is on Cherry Tree Way, at the end of Glen Road.
      Glen Road is off the A112 Prince Regent Lane, which connects Stratford to the north and the A13 Newham Way to the south of the hospital.
    • The main pay and display car park with Blue Badge bays is to the east of the hospital, close to the main entrance and St Andrew's Wing.
      The Gateway Surgical Centre has its own pay and display car park with Blue Badge bays.
  • By Bus View
    • Buses 304, 276 and 376 travel along Glen Road and have stops close to the west entrance and the main entrance.
      Bus 276 also stops at the Gateway Surgical Centre.
      Buses 147, 262 and 473 stop on Prince Regent Lane, close to Glen Road.
      The nearest stops are outside the Newham Sixth Form College. This is about 250m from the West Entrance to the hospital.
      All London buses have an automatic ramp and a dedicated space for wheelchair users.
    • There is an onsite bus stop.
    • There are 2 bus stops located along Glen Road.
      Stop HG takes you close to the Main Hospital Entrance and stop HC takes you close to the West Entrance. The buses that stop here are the 276, 304 and 376.
      There is also a bus stop outside the Gateway Surgical Centre.
    • The onsite bus stops are sheltered, have benched seating and there is space for a wheelchair user.
    • The route from bus stop HG to the main hospital entrance is approximately 61 metres.
      From the bus stop, continue along Glen Road until you pass the road crossing and then turn left towards the main hospital.
      The road crossing has tactile paving and protrudes onto the pavement, making it a steep gradient, so assistance may be required when following the path.
      The surfaces along this part of the route consist of uneven concrete paving.
      Once you have turned left, the surface becomes block paving and takes a slight downwards slope towards the second road crossing.
      There are bollards on the approach to the road crossing which have a poor colour contrast and the block paving is uneven.
      There is a dropped kerb at the road crossing with tactile paving and a slight downwards slope onto the road.
      Turn left at the road crossing and continue along the road until you reach the next dropped kerb leading up to the main hospital entrance.
      Please be aware that this is a busy road into the car park.
      There is no alternative route to get to the main hospital entrance, so visitors will have to go onto the road for part of the journey.
      The surface of the road is tarmac and has road markings.
      The dropped kerb leading up to the main hospital entrance has tactile paving and a slight upwards slope.
      There are bollards after the dropped kerb.
      Turn right then left after the dropped kerb and make your way up the slight slope leading up to the main hospital entrance.
  • By Train View
    • The nearest train stations are West Ham and Stratford.
      Stratford is a major interchange with the underground, overground and DLR networks.
      There is also a bus station. Service 276 from here connects with the hospital.
      The nearest DLR (Docklands Light Railway) stations are Prince Regent, Canning Town and West Ham.
      There is step-free access from train to street at all DLR stations.
  • By Underground View
    • The nearest underground station is Plaistow on the District and Hammersmith and City lines.
      There is no step-free access from platform to street at this station.
      Other nearby stations which do have step-free access include West Ham (which also serves the Jubilee Line, national rail and DLR) and Canning Town.
      Canning Town station serves the Jubilee Line and DLR and also has a bus station.
  • Useful Links View

Getting Help and Assistance (Newham University Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the main hospital building, in Zone 1.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0207 363 9292.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are not volunteers available for help and assistance at the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames, mobile hoists, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact the main reception desk in Zone 1 of St Andrews Wing.
  • There is a Safe Place at this hospital which is located on the first floor of the main hospital building, in Zone 1 or the third floor of the Gateway Surgical Centre.
  • To view the Safe Place Accessibility Guide please click here.
  • Wheelchairs are available from the porter service.
    Please ask at the main reception or in any department.
    Other mobility aids may be provided by wards or clinics.
  • Additional hospital services link (new tab) - click here.
  • Comments View
    • The Bilingual Health Advocacy and Interpreting Service (BHAIS) provides a dedicated service to patients, relatives and carers who do not speak English as a first language, who use sign language or who have learning disabilities.
    • Please visit the main reception and ask for the Bilingual Health Advocacy and Interpreting Service for further details.
    • There are cash machines along the ground floor main corridor in Zone 2 and Zone 10.
    • There is a public telephone at Zones 2, 8 and 12 on the ground floor main corridor.
    • There is also a public telephone and mini-cab freephone just inside the Urgent Care and Emergency Department entrance.

Hospital Parking (Gateway Surgical Centre Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the Gateway Surgical Centre.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 248cm x 501cm (8ft 2in x 16ft 5in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located in front of the Gateway Surgical Centre main entrance.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located in front of the Gateway Surgical Centre main entrance.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 13m (14yd 8in) from the Gateway Surgical Centre main entrance.
  • Comments View
    • There are 4 electric vehicle charging points available within the car park.

Outside Access (Gateway Surgical Centre Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the Gateway Surgical Centre building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 217cm.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 110cm (3ft 7in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 94cm (3ft 1in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 107cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 145cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located on the approach to the entrance.
    • The ramp/slope gradient is steep.
  • Comments View
    • To the right of the entrance there is an intercom for the Newham Renal Unit which is used from 8pm until midnight.
    • The height of the intercom is 101cm.

Reception

  • Reception View
    • The reception point is located just beyond the main entrance and to the right.
    • The reception point is approximately 8m (8yd 2ft) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm) .
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 19/05/2022.
    • The hearing assistance system was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is tiles.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are moderate to good.
  • Comments View
    • There is a coffee shop to the left as you enter the reception foyer which sells hot/cold drinks and snacks.

Inside Access

  • There is level access once inside.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is available.
  • No Braille signage is available.
  • No tactile signage is available.
  • No pictorial signage is available.
  • Dementia friendly signage is not provided.
  • The type of flooring in walkways and corridors is tiles.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are G-1-2-3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located straight ahead as you enter.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 18m (19yd 2ft) from the main entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G-1-2-3.
  • There are manual, double doors which may be difficult to open to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 110cm.
  • The dimensions of the lift are 185 cm x 150cm.
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.

Baby Change Room

  • There is a baby change room available 23 metres to the right after entering via the main entrance.
  • The door opens inwards and is 87cm wide.
  • The baby change room has a toilet and a wash basin.
  • The height of the baby change table is 90cm.

Accessible Toilet(s) (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the right after reception.
    • This accessible toilet is approximately 15m from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is written text, Braille, tactile and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens inwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 90cm.
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 190cm x 240cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 119cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a fixed horizontal rail without a padded backrest.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 87cm (2ft 10in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 99cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 103cm (3ft 5in).
    • The contrast between the hand dryer and the wall is good.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located past reception and to the right.
    • The female and male toilets are approximately 22m (24yd 2in) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels in the female and male toilets are moderate to good.