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Heather Ward - Stroke Unit

Newham University Hospital, Glen Road, Plaistow, London, E13 8SL

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Access Guide

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COVID-19 Information (Barts Health NHS Trust)

Getting To The Hospital

  • By Road View
    • The main hospital building and the West Wing are on Glen Road, Plaistow. The Gateway Surgical Centre is on Cherry Tree Way, at the end of Glen Road. Glen Road is off the A112 Prince Regent Lane, which connects Stratford to the north and the A13 Newham Way to the south of the hospital.
    • The main pay and display car park with Blue Badge bays is to the east of the hospital, close to the main entrance and St Andrew's Wing. There are also a small number of Blue Badge bays to the west of the hospital, near the West Entrance and the Urgent Care Centre and Emergency Department. The Gateway Surgical Centre has its own pay and display car park with Blue Badge bays.
  • By Bus View
    • Buses 276 and 376 travel along Glen Road and have stops close to the west entrance and the main entrance. Bus 276 also stops at the Gateway Surgical Centre. Buses 147, 262, 300 and 473 stop on Prince Regent Lane, close to Glen Road. The nearest stops are outside the Newham Sixth Form College. This is about 250m from the West Entrance to the hospital. All London buses have an automatic ramp and a dedicated space for wheelchair users.
  • By Train View
    • The nearest train stations are West Ham and Stratford. Stratford is a major interchange with the underground, overground and DLR networks. There is also a bus station. Service 276 from here connects with the hospital. The nearest DLR (Docklands Light Railway) stations are Prince Regent, Canning Town and West Ham. There is step-free access from train to street at all DLR stations.
  • By Underground View
    • The nearest underground station is Plaistow on the District and Hammersmith and City lines. There is no step-free access from platform to street at this station. Other nearby stations which do have step-free access include West Ham (which also serves the Jubilee Line, national rail and DLR) and Canning Town. Canning Town station serves the Jubilee Line and DLR and also has a bus station.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor, in Zone 1 of St Andrew's Wing.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0207 363 9292.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Volunteers can be found at the West Entrance reception desk.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames, mobile hoists, hoist slings, adjustable beds and crutches.
  • Wheelchairs are available from the portering service. Please ask at one of the receptions or in any department. Other mobility aids may be provided by wards or clinics.
  • Additional hospital services link (new tab) - click here.

Parking (Main Visitor Car Park - East Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in front of the hospital main entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 487cm x 480cm (15ft 12in x 15ft 9in).
  • The nearest Blue Badge bay is 35m (38yd 10in) from the hospital main entrance.
  • The furthest Blue Badge bay is 55m (60yd 5in) from the hospital main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located just before the canopy leading to the main entrance.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • There is a machine to give change for parking just inside the main entrance.

Getting To (Heather Ward)

  • Heather Ward is/are located in Zone 1 of the main corridor.
  • Access to Heather Ward is via the Main Entrance - St Andrew's Wing.
  • Enter via the main entrance, proceed down the corridor and past reception until you reach Zone 1. Heather Ward is located on the right.
  • There is step free access to Heather Ward.
  • Heather Ward is approximately 30m from the Main Entrance - St Andrew's Wing.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Entrance - St Andrew's Wing)

  • Entrance Details View
    • This information is for the entrance located at the east end of the building, facing the main visitor car park.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 227cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 227cm.
  • Comments View
    • This entrance is closed overnight between 21:00 and 06:00.

Opening Times (Visiting Hours)

  • Monday 11:00 - 12:30.
  • Monday 14:00 - 20:00.
  • Tuesday 11:00 - 12:30.
  • Tuesday 14:00 - 20:00.
  • Wednesday 11:00 - 12:30.
  • Wednesday 14:00 - 20:00.
  • Thursday 11:00 - 12:30.
  • Thursday 14:00 - 20:00.
  • Friday 11:00 - 12:30.
  • Friday 14:00 - 20:00.
  • Saturday 11:00 - 12:30.
  • Saturday 14:00 - 20:00.
  • Sunday 11:00 - 12:30.
  • Sunday 14:00 - 20:00.

Outside Access (Heather Ward Entrance)

  • This information is for the entrance located in Zone 1 on the ground floor hospital corridor.
  • There is level access into the venue.
  • There is an intercom at this entrance.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The width of the door opening is 142cm (4ft 8in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 152cm (4ft 12in).
  • Comments View
    • The first set of doors are push pad operated.

Reception

  • The desk/counter is 3m (3yd 10in) from the ward entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is available.
  • Some pictorial signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are medium.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 5m from the ward entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Ward

  • There is level access in the ward.
  • The ward is unisex.
  • There is/are 2 bay(s) available.
  • There is/are 5 side room(s) available.
  • The area/room/bay surveyed was Bay 3.
  • There is a/are door(s) to the area/room/bay.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 133cm (4ft 4in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre around the bed(s)/between beds.
  • The bed(s) is/are adjustable.
  • The bed(s) has/have bedside storage.
  • A hoist is available.
  • The hoist is powered overhead.
  • A sling is available.
  • The sling is attached by hook and loop.
  • There is not an accessible toilet for visitors to use on the ward.
  • There is an accessible toilet for visitors to use outside the ward.
  • There is not a standard toilet for visitors to use on the ward.
  • There is a standard toilet for visitors to use outside the ward.
  • There is a bathroom on the ward.
  • Lighting levels are low.
  • A flashing alarm is not available.
  • A vibrating alarm is not available.

Room / Area (Interview Room)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Interview Room.
  • The room / area is approximately 5m from the ward entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 84cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • A hoist is available.
  • The hoist is electric.
  • A sling is available.
  • The sling is attached by hook and loop.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • No tables are permanently fixed.
  • The room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the room / area.
  • Lighting levels are medium.

Accessible Bathroom

  • Accessible bathroom facilities are available.
  • There is/are 5 accessible bathroom(s) in this ward.
  • There is/are 4 accessible bathrooms with wheel in showers and 1 with a bath.
  • Location and access View
    • It was possible to access the bathroom during the survey.
    • The bathroom is unisex.
    • The bathroom is not for the sole use of disabled people.
    • There is pictorial signage on or near the accessible bathroom door.
    • The accessible bathroom is 58m (63yd 1ft) from the unit entrance.
    • There is level access to the accessible bathroom.
  • Features and dimensions View
    • A key is not required for the accessible bathroom.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the door is 87cm (2ft 10in).
    • The door weight is light.
    • The dimensions of the bathroom are 200cm x 527cm (6ft 7in x 17ft 3in).
    • The bathroom has a non slip floor.
    • The bathroom does have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
    • There is a functional emergency alarm available.
    • Disposal facilities are available.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of fixtures View
    • Wall mounted rails are not available.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 140cm (4ft 7in) high.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin height is 74cm (2ft 5in).
    • The tap type is lever.
    • There is not a mixer tap for the wash basin.
    • There are not mirrors in the accessible bathroom.
  • Bath details View
    • There is a bath.
    • The height of the side of the bath from floor level is 90cm (2ft 11in).
    • The height is adjustable.
    • A hoist is available.
    • The tap type is twist/turn.
    • There is a mixer tap.
    • There is not a shower over the bath.
    • There are not wall mounted handrails available.
  • Wheel in shower details View
    • There is not a wheel in shower.
  • Colour contrast and lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There are also accessible bathrooms located in each of the bays.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.
  • Comments View
    • The nearest accessible toilet is located in Zone 1 on the hospital's ground floor corridor.

Standard Toilet(s)

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