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COVID-19 Information (Barts Health NHS Trust)

• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The main hospital building and the West Wing are on Glen Road, Plaistow. The Gateway Surgical Centre is on Cherry Tree Way, at the end of Glen Road. Glen Road is off the A112 Prince Regent Lane, which connects Stratford to the north and the A13 Newham Way to the south of the hospital.
  • The main pay and display car park with Blue Badge bays is to the east of the hospital, close to the main entrance and St Andrew's Wing. There are also a small number of Blue Badge bays to the west of the hospital, near the West Entrance and the Urgent Care Centre and Emergency Department. The Gateway Surgical Centre has its own pay and display car park with Blue Badge bays.
• By Bus View
  • Buses 276 and 376 travel along Glen Road and have stops close to the west entrance and the main entrance. Bus 276 also stops at the Gateway Surgical Centre. Buses 147, 262, 300 and 473 stop on Prince Regent Lane, close to Glen Road. The nearest stops are outside the Newham Sixth Form College. This is about 250m from the West Entrance to the hospital. All London buses have an automatic ramp and a dedicated space for wheelchair users.
• By Train View
  • The nearest train stations are West Ham and Stratford. Stratford is a major interchange with the underground, overground and DLR networks. There is also a bus station. Service 276 from here connects with the hospital. The nearest DLR (Docklands Light Railway) stations are Prince Regent, Canning Town and West Ham. There is step-free access from train to street at all DLR stations.
• By Underground View
  • The nearest underground station is Plaistow on the District and Hammersmith and City lines. There is no step-free access from platform to street at this station. Other nearby stations which do have step-free access include West Ham (which also serves the Jubilee Line, national rail and DLR) and Canning Town. Canning Town station serves the Jubilee Line and DLR and also has a bus station.
• Useful Links View
  • The TFL Accessibility Guides page has links to downloadable maps and guides, including guides to step-free stations, large print and black and white maps and audio guides.
  • To view the web page described above click here (opens in new tab).
  • The TFL Plan a Journey website will suggest routes between your chosen start and finish points. You can select options such as limited walking, step-free or fewest changes.
  • To view the web page described above click here (opens in new tab).
  • The DisabledGo Access Guide to Stratford Station gives detailed guidance on all the entrances, routes through the station and the facilities there.
  • To view the web page described above click here (opens in new tab).
  • Please follow this link to connect to all the DisabledGo access guides to rail, underground and DLR stations in the London Borough of Newham.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor, in Zone 1 of St Andrew's Wing.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0207 363 9292.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
• There are volunteers available for help and assistance at the hospital.
• Volunteers do receive disability awareness / equality training.
• Hospital staff do receive disability awareness / equality training.
• Volunteers can be found at the West Entrance reception desk.
• The alternative formats documents can be provided in include; Braille on request and large print on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs, walking frames, mobile hoists, hoist slings, adjustable beds and crutches.
• Wheelchairs are available from the portering service. Please ask at one of the receptions or in any department. Other mobility aids may be provided by wards or clinics.
• Additional hospital services link (new tab) - click here.

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• Useful Links View
  • DaD Team Contact Details Poster (All Sites) 2017 link (new tab) - click here.
  • Partnership In Enhanced Care Leaflet link (new tab) - click here.
  • Forget Me Not – Information for Carers link (new tab) - click here.
  • Forget Me Not Card link (new tab) - click here.
• Comments View
  • The Bilingual Health Advocacy and Interpreting Service (BHAIS) provides a dedicated service to patients, relatives and carers who do not speak English as a first language, who use sign language or who have learning disabilities.
  • Please see the guide to The Bilingual Health Advocacy and Interpreting Service for further details.
  • There are cash machines on the main corridor at junction 2 and junction 10.
  • There is a public telephone at junction 2 and mini cab freephones at junction 2 and 12 on the main corridor.
  • There is also a public telephone and mini-cab freephone just inside the Urgent Care and Emergency Department entrance.

You are on Parking (Main Visitor Car Park - East Car Park). Skip to the next section.

Parking (Main Visitor Car Park - East Car Park)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park is located in front of the hospital main entrance.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There is/are 10+ Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 487cm x 480cm (15ft 12in x 15ft 9in).
• The nearest Blue Badge bay is 35m (38yd 10in) from the hospital main entrance.
• The furthest Blue Badge bay is 55m (60yd 5in) from the hospital main entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• There is a dropped kerb between the car park and the venue.
• The dropped kerb does have tactile paving.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.

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• On Street Parking and Drop-off Details. View
  • There is a designated drop off point.
  • The drop off point is located just before the canopy leading to the main entrance.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • There is a machine to give change for parking just inside the main entrance.

You are on Parking (West Entrance Blue Badge Parking and Drop Off Point). Skip to the next section.

Parking (West Entrance Blue Badge Parking and Drop Off Point)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park is located near to the West Entrance and the Emergency Department.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There is/are 5 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 380cm x 620cm (12ft 6in x 20ft 4in).
• The nearest Blue Badge bay is 37m (40yd 1ft) from the West Entrance.
• The furthest Blue Badge bay is 45m (49yd 8in) from the West Entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are dropped kerbs.
• The car park surface is tarmac.
• There is a dropped kerb between the car park and the venue.
• The dropped kerb does have tactile paving.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.

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• On Street Parking and Drop-off Details. View
  • There is a designated drop off point.
  • The drop off point is located to the right of the Urgent Care Centre and Emergency Department.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • There is no standard public parking on this side of the building.

You are on Getting To (The Maternity Bookings and Antenatal Clinic). Skip to the next section.

Getting To (The Maternity Bookings and Antenatal Clinic)

• The Maternity Bookings and Antenatal Clinic is/are located in Zone 12, on the ground floor of the hospital's main corridor.
• Access to the Maternity Bookings and Antenatal Clinic is via the Main Entrance - St Andrew's Wing or West Entrance.
• From the Main Entrance - St Andrew's Wing, go ahead through the foyer, past the reception desk, into the main corridor. The zone numbers are highlighted in orange on the blue flooring of the corridor. Continue ahead on the corridor from zone 1 to zone 12. All the double doors in the corridor are held open. At the zone 12 floor marking, turn right though the double doors. At the end of the corridor, the Maternity Bookings entrance is to the left and the Antenatal Clinic entrance is on the right. From the West Entrance, the corridor leading to the Maternity Bookings and Antenatal Clinic is on the left after the reception desk.
• There is step free access to the Maternity Bookings and Antenatal Clinic.
• The Maternity Bookings and Antenatal Clinic is approximately 160m from the Main Entrance - St Andrew's Wing, or 20m from the West Entrance.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

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• Comments View
  • The Maternity Bookings and Antenatal Clinic is much nearer to the West Entrance and this would be the best entrance for patients who are being dropped off.
  • However, there is very limited Blue Badge only parking near this entrance and most patients will need to park in the main car park near the building Main Entrance - St Andrew's Wing.
  • For details of the West Entrance, please see the guide to the Main Building.

You are on Outside Access (Main Entrance - St Andrew's Wing). Skip to the next section.

Outside Access (Main Entrance - St Andrew's Wing)

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• Entrance Details View
  • This information is for the entrance located at the east end of the building, facing the main visitor car park.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 227cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 227cm.
• Comments View
  • This entrance is closed overnight between 21:00 and 06:00.

You are on Outside Access (West Entrance). Skip to the next section.

Outside Access (West Entrance)

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• Entrance Details View
  • This information is for the entrance located at the west end of the building, near the Urgent Care and Emergency Department entrance.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 161cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 176cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of and to the left of the entrance.
  • The ramp/slope gradient is easy.
  • The ramp/slope is permanent.
• Comments View
  • This entrance is closed overnight between 21:00 and 06:00.

You are on Opening Times (Maternity Bookings and Antenatal Clinic). Skip to the next section.

Opening Times (Maternity Bookings and Antenatal Clinic)

• Monday 08:30 - 17:00.
• Tuesday 08:30 - 17:00.
• Wednesday 08:30 - 17:00.
• Thursday 08:30 - 17:00.
• Friday 08:30 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (Maternity Bookings and Antenatal Clinic Entrances). Skip to the next section.

Outside Access (Maternity Bookings and Antenatal Clinic Entrances)

• This information is for the entrance located to the right and left at the end of the corridor leading from Zone 12 of the main corridor.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double (with one leaf locked).
• The door(s) is / are permanently held open.
• The width of the door opening is 84cm (2ft 9in).

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• Comments View
  • Photograph 1 shows the entrance to the Antenatal Clinic, to the right at the end of the corridor.
  • Photograph 2 shows the identical entrance to Maternity Bookings, to the left at the end of the corridor.

You are on Reception (Antenatal Clinic). Skip to the next section.

Reception (Antenatal Clinic)

• The desk/counter is 6m (6yd 1ft) from the Antenatal Clinic entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are bright.
• There is not a hearing assistance system.
• There is sufficient space to write or sign documents on the desk/counter.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• The type of flooring in walkways and corridors is vinyl/laminate.
• The lighting levels are varied.

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• Comments View
  • There is a corridor linking the two waiting areas, where some of the toilets and consultation rooms are located.

You are on Waiting Room / Area (Antenatal Clinic). Skip to the next section.

Waiting Room / Area (Antenatal Clinic)

• There is a waiting room / area.
• The waiting room / area is approximately 4m from the Antenatal Clinic entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Some chairs with armrests are available.
• All tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Reception (Maternity Bookings Reception). Skip to the next section.

Reception (Maternity Bookings Reception)

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• Reception View
  • The reception point is located to the right as you enter the Maternity Bookings Clinic.
  • The reception point is approximately 2m (2yd 7in) from the Maternity Bookings entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • Some tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

You are on Consultation / Treatment Room (Consultation Room 7). Skip to the next section.

Consultation / Treatment Room (Consultation Room 7)

• There is / are 13 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 7.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 82cm (2ft 8in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• The room does not have background music playing.
• Lighting levels are bright.

You are on Consultation / Treatment Room (Ultrasound 1). Skip to the next section.

Consultation / Treatment Room (Ultrasound 1)

• There is / are 13 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Ultrasound 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 83cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is not a chair.
• Lighting levels are medium.

You are on Accessible Toilet (Antenatal Clinic). Skip to the next section.

Accessible Toilet (Antenatal Clinic)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is written text signage on or near the toilet door.
  • This accessible toilet is located at the rear right of the Antenatal Clinic waiting area.
  • This accessible toilet is approximately 15m (16yd 1ft) from the Antenatal Clinic entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is not a unisex toilet.
  • This toilet is for women only.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The dimensions of the accessible toilet are 200cm x 180cm (6ft 7in x 5ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 130cm (4ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary, general domestic waste and clinical waste disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 120cm (3ft 11in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm (3ft 7in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • This toilet is not signed as an accessible toilet, but is larger than the one to the right of the reception desk which is signed as accessible.
  • There is a unisex accessible toilet in Zone 1 of the main corridor.

You are on Standard Toilet(s) (Antenatal Clinic Waiting Room). Skip to the next section.

Standard Toilet(s) (Antenatal Clinic Waiting Room)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located off the waiting area to the right of the reception desk.
  • The female toilet(s) is/are approximately 10m (10yd 2ft) from the Antenatal Clinic entrance.
  • Inside the venue, there is level access to the female toilet(s).
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the baby care room off the Antenatal Clinic waiting room.
  • The height of the baby change table once extended is 89cm (2ft 11in).
• Comments View
  • All the toilets in the clinics are for women only.
  • The nearest standard male toilets are located to the right as you enter the corridor leading to the Maternity Bookings and Antenatal Clinic entrances from Zone 12.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Newham University Hospital Main Building link (new tab) - click here.