Access Guide
Getting To (PALS)
- PALS is/are located on the ground floor and within Zone 1.
- There is step free access to PALS.
- PALS is approximately 35m from the Main Hospital Entrance - St Andrew's Wing entrance.
- View information on getting to the hospital (opens new tab)
- View information on getting help and assistance at the hospital (opens new tab)
- If you require Blue Badge parking please click here to view information on Main Visitor Car Park - East Car Park (opens new tab).
- View information on additional parking at the hospital (opens new tab).
- Access to PALS is via the Main Hospital Entrance - St Andrew's Wing entrance.
- View information about this entrance (opens new tab)
- From the Blue Badge parking bays, continue along the road and cross towards the main hospital entrance.
There are dropped kerbs with tactile paving on both sides of the zebra crossing.
As you cross the road, there is a slight upwards slope towards the main hospital entrance. - After entering the hospital via the Main Hospital Entrance - St Andrew's Wing go straight ahead past the reception.
Follow the main hospital corridor to Zone 1.
Then the entrance to PALS is located on the right. - The following toilet facilities are available along the route; accessible toilet (with transfer on both sides) and standard toilets.
- View information about the Ground Floor Zone 1 - Transfer Both Sides accessible toilet (opens new tab)
- View information about accessible toilet facilities in public areas of the hospital (opens new tab).
- There are resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Department / Service (PALS)
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Department / Service Access
View
- PALS is located on the ground floor and within Zone 1.
- There is a/are door(s) leading into the department/service.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 83cm.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- There is level access throughout the department/service.
- Staff can provide assistance with using any manual doors within the department/service.
- There is no clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The department/service does not play background music.
- The lighting levels are good.
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Department / Service Facilities
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- This department/service has; a main reception.
- A hearing assistance system is not available in the department/service.
- There are not accessible toilet facilities within the department/service.
- Accessible toilet facilities are located on the ground floor of the hospital.
- There are not standard toilet facilities within this department/service.
- Standard toilet facilities are located on the ground floor of the hospital.
Opening Times (PALS)
- Monday 09:30 - 16:30.
- Tuesday 09:30 - 16:30.
- Wednesday 09:30 - 16:30.
- Thursday 09:30 - 16:30.
- Friday 09:30 - 16:30.
- Saturday Closed.
- Sunday Closed.
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Comments
View
- PALS is closed when there is limited staff, but a telephone service is still available.
Counter (PALS)
- The PALS is located to the left as you enter the PALS entrance.
- The counter is approximately 2m (2yd 7in) from the PALS entrance.
- The counter is clearly visible from the entrance.
- There is step free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a background which is patterned.
- The lighting levels at the counter are good.
- The height of the counter is medium height (77cm - 109cm).
- There is not sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- The counter is staffed.
- There is not a hearing assistance system.