Access Guide
Getting To (Patient Transport Service)
- The Patient Transport Service is/are located on the ground floor, within Zone 6.
- There is step free access to the Patient Transport Service.
- The Patient Transport Service is approximately 105m from the Main Hospital Entrance - St Andrew's Wing entrance.
- View information on getting to the hospital (opens new tab)
- View information on getting help and assistance at the hospital (opens new tab)
- If you require Blue Badge parking please click here to view information on Main Visitor Car Park - East Car Park (opens new tab).
- View information on additional parking at the hospital (opens new tab).
- Access to the Patient Transport Service is via the Main Hospital Entrance - St Andrew's Wing entrance.
- View information about this entrance (opens new tab)
- From the Blue Badge parking bays, continue along the road and cross towards the main hospital entrance.
There are dropped kerbs with tactile paving on both sides of the zebra crossing.
As you cross the road, there is a slight upwards slope towards the main hospital entrance. - After entering the hospital via the Main Hospital Entrance - St Andrew's Wing go straight ahead past the reception.
Follow the main hospital corridor to Zone 6 and enter Health Central via the entrance on the left.
Once you go through this entrance the Patient Transport Service is located on the right. - The following toilet facilities are available along the route; accessible toilet (with transfer on both sides) and standard toilets.
- View information about the Ground Floor - Zone 1 - Transfer Both Sides accessible toilet (opens new tab)
- View information about accessible toilet facilities in public areas of the hospital (opens new tab).
- There are resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Entrance (Health Central Entrance)
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Entrance Details
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- This information is for the entrance located on the ground floor, within Zone 6.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 150cm (4ft 11in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 129cm (4ft 3in).
- There is a door release button when exiting.
- The height of the door release button is 134cm (4ft 5in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 159cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are permanently held open.
- The width of the door opening is 81cm.
Department / Service (Patient Transport Service)
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Department / Service Access
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- The Patient Transport Service is located on the ground floor and within Zone 6.
- There is not a/are not door(s) leading into the department/service.
- There is level access throughout the department/service.
- There is no clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
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Department / Service Facilities
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- This department/service has; a main reception and a waiting room/area.
- A hearing assistance system is available.
- A mobile hoist is not available on the department/service.
- There are not accessible toilet facilities within the department/service.
- Accessible toilet facilities are located on the ground floor of the hospital.
- There are not standard toilet facilities within this department/service.
- Standard toilet facilities are located on the ground floor of the hospital.
Opening Times (Patient Transport Service)
- Monday 08:00 - 17:00.
- Tuesday 08:00 - 17:00.
- Wednesday 08:00 - 17:00.
- Thursday 08:00 - 17:00.
- Friday 08:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Counter (Patient Transport Service)
- The Patient Transport Service is located on the right side of the health central main reception.
- The counter is approximately 5m (5yd 1ft) from the health central entrance.
- The counter is clearly visible from the entrance.
- There is step free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a background which is patterned.
- The lighting levels at the counter are good.
- The height of the counter is low (76cm or lower).
- There is sufficient space to write or sign documents on the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 29/11/2023.
- The hearing assistance system was working at the time of testing.
Waiting Room / Area (Patient Transport Service)
- There is a waiting room / area.
- The waiting room / area is approximately 8m from the Health Central entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is not a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- All chairs have armrests.
- No tables are permanently fixed.
- The surface height of the lowest table is 42cm.
- The tables do not contrast visually with the floor.
- There is ample room for a wheelchair user to manoeuvre.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is not space for an assistance dog to rest within the seating area.
- Lighting levels are good.