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The Alan Naftalin Centre for Education - Ground Floor

Newham University Hospital, Glen Road, Plaistow, London, E13 8SL

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Access Guide

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Getting To The Hospital (Newham University Hospital)

  • By Road View
    • The main hospital building and the West Wing are on Glen Road, Plaistow.
      The Gateway Surgical Centre is on Cherry Tree Way, at the end of Glen Road.
      Glen Road is off the A112 Prince Regent Lane, which connects Stratford to the north and the A13 Newham Way to the south of the hospital.
    • The main pay and display car park with Blue Badge bays is to the east of the hospital, close to the main entrance and St Andrew's Wing.
      The Gateway Surgical Centre has its own pay and display car park with Blue Badge bays.
  • By Bus View
    • Buses 304, 276 and 376 travel along Glen Road and have stops close to the west entrance and the main entrance.
      Bus 276 also stops at the Gateway Surgical Centre.
      Buses 147, 262 and 473 stop on Prince Regent Lane, close to Glen Road.
      The nearest stops are outside the Newham Sixth Form College. This is about 250m from the West Entrance to the hospital.
      All London buses have an automatic ramp and a dedicated space for wheelchair users.
    • There is an onsite bus stop.
    • There are 2 bus stops located along Glen Road.
      Stop HG takes you close to the Main Hospital Entrance and stop HC takes you close to the West Entrance. The buses that stop here are the 276, 304 and 376.
      There is also a bus stop outside the Gateway Surgical Centre.
    • The onsite bus stops are sheltered, have benched seating and there is space for a wheelchair user.
    • The route from bus stop HG to the main hospital entrance is approximately 61 metres.
      From the bus stop, continue along Glen Road until you pass the road crossing and then turn left towards the main hospital.
      The road crossing has tactile paving and protrudes onto the pavement, making it a steep gradient, so assistance may be required when following the path.
      The surfaces along this part of the route consist of uneven concrete paving.
      Once you have turned left, the surface becomes block paving and takes a slight downwards slope towards the second road crossing.
      There are bollards on the approach to the road crossing which have a poor colour contrast and the block paving is uneven.
      There is a dropped kerb at the road crossing with tactile paving and a slight downwards slope onto the road.
      Turn left at the road crossing and continue along the road until you reach the next dropped kerb leading up to the main hospital entrance.
      Please be aware that this is a busy road into the car park.
      There is no alternative route to get to the main hospital entrance, so visitors will have to go onto the road for part of the journey.
      The surface of the road is tarmac and has road markings.
      The dropped kerb leading up to the main hospital entrance has tactile paving and a slight upwards slope.
      There are bollards after the dropped kerb.
      Turn right then left after the dropped kerb and make your way up the slight slope leading up to the main hospital entrance.
  • By Train View
    • The nearest train stations are West Ham and Stratford.
      Stratford is a major interchange with the underground, overground and DLR networks.
      There is also a bus station. Service 276 from here connects with the hospital.
      The nearest DLR (Docklands Light Railway) stations are Prince Regent, Canning Town and West Ham.
      There is step-free access from train to street at all DLR stations.
  • By Underground View
    • The nearest underground station is Plaistow on the District and Hammersmith and City lines.
      There is no step-free access from platform to street at this station.
      Other nearby stations which do have step-free access include West Ham (which also serves the Jubilee Line, national rail and DLR) and Canning Town.
      Canning Town station serves the Jubilee Line and DLR and also has a bus station.
  • Useful Links View

Getting Help and Assistance (Newham University Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the main hospital building, in Zone 1.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0207 363 9292.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are not volunteers available for help and assistance at the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames, mobile hoists, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact the main reception desk in Zone 1 of St Andrews Wing.
  • There is a Safe Place at this hospital which is located on the first floor of the main hospital building, in Zone 1 or the third floor of the Gateway Surgical Centre.
  • To view the Safe Place Accessibility Guide please click here.
  • Wheelchairs are available from the porter service.
    Please ask at the main reception or in any department.
    Other mobility aids may be provided by wards or clinics.
  • Additional hospital services link (new tab) - click here.
  • Comments View
    • The Bilingual Health Advocacy and Interpreting Service (BHAIS) provides a dedicated service to patients, relatives and carers who do not speak English as a first language, who use sign language or who have learning disabilities.
    • Please visit the main reception and ask for the Bilingual Health Advocacy and Interpreting Service for further details.
    • There are cash machines along the ground floor main corridor in Zone 2 and Zone 10.
    • There is a public telephone at Zones 2, 8 and 12 on the ground floor main corridor.
    • There is also a public telephone and mini-cab freephone just inside the Urgent Care and Emergency Department entrance.

Hospital Parking (Main Visitor Car Park - East Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the front of the hospital building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 251cm x 430cm (8ft 3in x 14ft 1in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main hospital entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 3 hours only.
    • Payment machines are located throughout the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 21m (22yd 2ft) from the main hospital entrance.

Getting To (The Alan Naftalin Centre For Education)

  • The Alan Naftalin Centre for Education is/are located in Zone 2 of the ground floor corridor.
  • Access to The Alan Naftalin Centre for Education is via the Main Entrance - St Andrew's Wing.
  • Enter via the main entrance and proceed down the corridor past reception until you reach Zone 2 of the ground floor corridor. The Alan Naftalin Centre for Education is located on the left.
  • There is step free access to the Alan Naftalin Centre for Education.
  • The Alan Naftalin Centre for Education is approximately 45m from the Main Entrance - St Andrew's Wing.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Hospital Entrance - St Andrew's Wing)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 156cm.
    • The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 126cm (4ft 2in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 226cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 232cm.
  • Comments View
    • This entrance closes at 11pm and reopens at 6am every day.
    • Between 11pm and 6am there are security guards at this entrance to allow people into the hospital in case of emergencies.
    • There is a very slight slope on the approach to the entrance from the car park.

Opening Times (The Alan Naftalin Centre for Education)

  • Monday 08:00 - 17:30.
  • Tuesday 08:00 - 17:30.
  • Wednesday 08:00 - 17:30.
  • Thursday 08:00 - 17:30.
  • Friday 08:00 - 17:30.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (The Alan Naftalin Centre for Education Entrance)

  • This information is for the entrance located in Zone 2 on the hospital ground floor corridor.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 168cm (5ft 6in).

Reception

  • The desk/counter is 2m (2yd 7in) from the Alan Naftalin Centre for Education entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • Wayfinding signage is available.
  • Some pictorial signage is available.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are varied.

Lecture Theatre

  • The lecture theatre is located on the left side of the education centre corridor.
  • Access to the lecture theatre is via a set of double, heavy doors that open away from you.
  • The doors are 150cm wide.
  • All seating is movable.
  • There are a number of movable tables available.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • The stairs are located at the rear of the Alan Naftalin Centre for Education.
    • The stairs are approximately 25m from the Alan Naftalin Centre for Education entrance.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • The stairs are located at the rear of the education centre and gives access to the Knowledge and Library Service.
    • Level access can be gained by using the lift in the main hospital corridor.

Toilet with Adaptations

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • There is pictorial, tactile and Braille signage on or near the toilet door.
    • This accessible toilet is located straight ahead as you enter and then on the right hand side of the corridor.
    • This accessible toilet is approximately 35m (38yd 10in) from the Alan Naftalin education centre entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The door is heavy.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The dimensions of the accessible toilet are 147cm x 260cm (4ft 10in x 8ft 6in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is sensor.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary, general domestic waste and clinical waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 104cm (3ft 5in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right of the Alan Naftalin Centre for Education corridor.
    • The female and male toilets are approximately 35m (38yd 10in) from the Alan Naftalin Centre for Education entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet with wall mounted grab rails is available.
    • Lighting levels are medium.