You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The main hospital building and the West Wing are on Glen Road, Plaistow. The Gateway Surgical Centre is on Cherry Tree Way, at the end of Glen Road. Glen Road is off the A112 Prince Regent Lane, which connects Stratford to the north and the A13 Newham Way to the south of the hospital.
  • The main pay and display car park with Blue Badge bays is to the east of the hospital, close to the main entrance and St Andrew's Wing. There are also a small number of Blue Badge bays to the west of the hospital, near the West Entrance and the Urgent Care Centre and Emergency Department. The Gateway Surgical Centre has its own pay and display car park with Blue Badge bays.
• By Bus View
  • Buses 304, 276 and 376 travel along Glen Road and have stops close to the west entrance and the main entrance. Bus 276 also stops at the Gateway Surgical Centre. Buses 147, 262 and 473 stop on Prince Regent Lane, close to Glen Road. The nearest stops are outside the Newham Sixth Form College. This is about 250m from the West Entrance to the hospital. All London buses have an automatic ramp and a dedicated space for wheelchair users.
• By Train View
  • The nearest train stations are West Ham and Stratford. Stratford is a major interchange with the underground, overground and DLR networks. There is also a bus station. Service 276 from here connects with the hospital. The nearest DLR (Docklands Light Railway) stations are Prince Regent, Canning Town and West Ham. There is step-free access from train to street at all DLR stations.
• By Underground View
  • The nearest underground station is Plaistow on the District and Hammersmith and City lines. There is no step-free access from platform to street at this station. Other nearby stations which do have step-free access include West Ham (which also serves the Jubilee Line, national rail and DLR) and Canning Town. Canning Town station serves the Jubilee Line and DLR and also has a bus station.
• Useful Links View
  • The TFL Accessibility Guides page has links to downloadable maps and guides, including guides to step-free stations, large print and black and white maps and audio guides.
  • To view the web page described above click here (opens in new tab).
  • The TFL Plan a Journey website will suggest routes between your chosen start and finish points. You can select options such as limited walking, step-free or fewest changes.
  • To view the web page described above click here (opens in new tab).
  • The Access Guide to Stratford Station gives detailed guidance on all the entrances, routes through the station and the facilities there.
  • To view the web page described above click here (opens in new tab).
  • Please follow this link to connect to all the Access Guides to rail, underground and DLR stations in the London Borough of Newham.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor, in Zone 1 of St Andrew's Wing.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0207 363 9292.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the West Entrance reception desk.
• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs, walking frames, mobile hoists, hoist slings, adjustable beds and crutches.
• Wheelchairs are available from the porter service.
  Please ask at one of the receptions or in any department.
  Other mobility aids may be provided by wards or clinics.
• Additional hospital services link (new tab) - click here.

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• Comments View
  • The Bilingual Health Advocacy and Interpreting Service (BHAIS) provides a dedicated service to patients, relatives and carers who do not speak English as a first language, who use sign language or who have learning disabilities.
  • Please see the guide to The Bilingual Health Advocacy and Interpreting Service for further details.
  • There are cash machines on the main corridor at junction 2 and junction 10.
  • There is a public telephone at junction 2 and mini cab freephones at junction 2 and 12 on the main corridor.
  • There is also a public telephone and mini-cab freephone just inside the Urgent Care and Emergency Department entrance.

You are on Parking (West Entrance Blue Badge Parking and Drop Off Point). Skip to the next section.

Parking (West Entrance Blue Badge Parking and Drop Off Point)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park is located near to the West Entrance and the Emergency Department.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There is/are 5 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 380cm x 620cm (12ft 6in x 20ft 4in).
• The nearest Blue Badge bay is 37m (40yd 1ft) from the West Entrance.
• The furthest Blue Badge bay is 45m (49yd 8in) from the West Entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are dropped kerbs.
• The car park surface is tarmac.
• There is a dropped kerb between the car park and the venue.
• The dropped kerb does have tactile paving.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.
• There is a designated drop off point.
• The drop off point is located to the right of the Urgent Care Centre and Emergency Department.
• There is a dropped kerb from the drop off point.
• There is not tactile paving on the dropped kerb.

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• Comments View
  • There is no standard public parking on this side of the building.

You are on Getting To (X-ray, Imaging and Radiology). Skip to the next section.

Getting To (X-ray, Imaging and Radiology)

• X-ray Imaging and Radiology is/are located in Zone 8 of the ground floor main corridor.
• Access to X-ray Imaging and Radiology is via the West Entrance.
• Enter via the West Entrance, follow the corridor to Zone 8 and X-ray Imaging and Radiology is located on the right.
• There is step free access to X-ray Imaging and Radiology.
• X-ray Imaging and Radiology is approximately 75m from the West Entrance.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (West Entrance). Skip to the next section.

Outside Access (West Entrance)

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• Entrance Details View
  • This information is for the entrance located at the west end of the building, near the Urgent Care and Emergency Department entrance.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 161cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 176cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of and to the left of the entrance.
  • The ramp/slope gradient is slight.
• Comments View
  • This entrance is closed overnight between 21:00 and 06:00.

You are on Opening Times (X-ray, Imaging and Radiology). Skip to the next section.

Opening Times (X-ray, Imaging and Radiology)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (X-ray, Imaging and Radiology Entrance). Skip to the next section.

Outside Access (X-ray, Imaging and Radiology Entrance)

• This information is for the entrance located in Zone 8 on the hospital's ground floor corridor.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 168cm (5ft 6in).

You are on Reception (Main). Skip to the next section.

Reception (Main)

• The desk/counter is 10m (10yd 2ft) from the X-ray, Imaging and Radiology entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the system.
• There is not a prescription box.
• There is sufficient space to write or sign documents on the desk/counter.

You are on Reception (CT and MRI). Skip to the next section.

Reception (CT and MRI)

• The desk/counter is 50m (54yd 2ft) from the X-ray, Imaging and Radiology entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are medium.
• There is not a hearing assistance system.
• There is sufficient space to write or sign documents on the desk/counter.

You are on Waiting Room / Area (Main Reception). Skip to the next section.

Waiting Room / Area (Main Reception)

• There is a waiting room / area.
• The waiting room / area is approximately 25m from the X-ray, Imaging and Radiology entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 143cm (4ft 8in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• Some chairs are permanently fixed.
• Some chairs with armrests are available.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are bright.

You are on Waiting Room / Area (X-ray). Skip to the next section.

Waiting Room / Area (X-ray)

• There is a waiting room / area.
• The waiting room / area is approximately 18m from the X-ray, Imaging and Radiology entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 137cm (4ft 6in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Some chairs with armrests are available.
• Announcements are audible and in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are low.

You are on Waiting Room / Area (Nuclear Medicine). Skip to the next section.

Waiting Room / Area (Nuclear Medicine)

• There is a waiting room / area.
• The waiting room / area is approximately 22m from the X-ray, Imaging and Radiology entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 150cm (4ft 11in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Some chairs with armrests are available.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Wayfinding signage is available.
• Some pictorial signage is available.
• The type of flooring in walkways and corridors is vinyl/laminate.
• The lighting levels are varied.

You are on Consultation / Treatment Room (X-ray Room 6). Skip to the next section.

Consultation / Treatment Room (X-ray Room 6)

• There is / are 14 consultation / treatment room(s) available.
• The name / number of the room surveyed was; X-ray Room 6.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 121cm (3ft 12in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is electric.
• A sling is available.
• The sling is attached by hook and loop.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is not a chair.
• No chairs are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are low.

You are on Standard Changing Room (CT and MRI). Skip to the next section.

Standard Changing Room (CT and MRI)

• There is a/are standard changing room(s) available.
• The standard changing room(s) surveyed is/are located past the CT and MRI reception and then to the right.
• The standard changing room(s) is/are approximately 57m (62yd 1ft) from the X-ray, Imaging and Radiology entrance.
• The standard changing room(s) is/are approximately 2m (2yd 7in) from the MRI/CT Scanner.
• The standard changing room(s) is/are approximately 5m (5yd 1ft) from the reception desk.
• There is level access to the standard changing room(s).

You are on Standard Changing Room (X-ray). Skip to the next section.

Standard Changing Room (X-ray)

• There is a/are standard changing room(s) available.
• The standard changing room(s) surveyed is/are located within the X-ray waiting area and department main corridor.
• The standard changing room(s) is/are approximately 48m (52yd 1ft) from the department entrance.
• The standard changing room(s) is/are approximately 2m (2yd 7in) from the X-ray 4.
• The standard changing room(s) is/are approximately 38m (41yd 1ft) from the reception desk.
• There is level access to the standard changing room(s).

You are on Accessible Toilet (X-ray). Skip to the next section.

Accessible Toilet (X-ray)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is written text and pictorial signage on or near the toilet door.
  • This accessible toilet is located opposite X-ray Room 3.
  • This accessible toilet is approximately 33m (36yd 3in) from the X-ray, Imaging and Radiology entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The dimensions of the accessible toilet are 190cm x 190cm (6ft 3in x 6ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 121cm (3ft 12in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Changing Facilities View
  • Baby changing facilities are available within this accessible toilet.
  • The height of the baby change table once extended is 87cm (2ft 10in).

You are on Accessible Toilet (Ultrasound). Skip to the next section.

Accessible Toilet (Ultrasound)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located to the left as you pass reception.
  • This accessible toilet is approximately 30m (32yd 2ft) from the X-ray, Imaging and Radiology entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The dimensions of the accessible toilet are 170cm x 142cm (5ft 7in x 4ft 8in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 142cm (4ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 115cm (3ft 9in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 140cm.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located at the rear of the waiting area.
  • The shared toilet(s) is/are approximately 16m (17yd 1ft) from the X-ray, Imaging and Radiology entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels are medium.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Newham University Hospital Main Building link (new tab) - click here.