You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The hospital is located in Whitechapel, east London. The main building is off the A11 Whitechapel Road.
  • There are a small number of parking spaces for Blue Badge holders only outside the Emergency Department. These are reached using Cavell Street then Raven Row, off Whitechapel Road. There are also a small number of Blue Badge bays outside the Royal London Dental School, reached using Turner Street off Whitechapel Road. There is provision for dropping off but no parking at the rear entrance in Stepney Way. Whitechapel Road is a no-stopping zone. There is very limited pay and display parking in some of the surrounding streets at the rear of the hospital.
• By Bus View
  • TFL buses 25, 205, 254 and night buses N205 and N253 travel along Whitechapel Road in both directions. Westbound (towards central London) the nearest bus stop is Whitechapel Station Royal London Hospital Stop A. Eastbound (heading out of central London) the nearest stop is Whitechapel Station Royal London Hospital Stop B. All London bus services have an automatic powered ramp at the central door and designated space for a wheelchair user. An Oyster card, contactless bank card, prepaid travel card or travel pass is required to travel on London buses.
• By Train View
  • The nearest station is Whitechapel Station, served by London Overground services. Due to Crossrail Construction works the station entrance has been temporarily relocated from Whitechapel Road to Court Street. Directions back to Whitechapel Road are clearly signposted. There is no step-free access to the Overground line at this station. There are 50+ steps from platforms to the street. The nearest station with step-free access from train to street is the Docklands Light Railway service at Shadwell. This is about 10 minutes walk south of the hospital.
• By Underground View
  • Whitechapel Station is also served by the Hammersmith & City and the District Underground Lines. Access is via the same temporary entrance on Court Street. There is no step-free access to the Underground lines at this station. There are 30+ steps from the platforms to the street.
• Useful Links View
  • The TFL journey planner helps to plan a journey using public transport, cycling and walking. Filters can be used to select options such as completely step-free or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).
• Comments View
  • When the new Crossrail construction work is complete in December 2018 there will be step-free interchange between all services at Whitechapel Station and step-free access to the street from the redeveloped entrance on Whitechapel Road.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the second Floor Central Tower, Main Building, near lift core 5.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3594 2040.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found in entrance foyers or by contacting the reception desks at the Whitechapel Road - Main Entrance and Stepney Way entrances.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact staff at the reception desks at the Whitechapel Road - Main Entrance and Stepney Way entrances.
• There are usually wheelchairs available at the entrances to the hospital. A £1 coin is required to release the wheelchair from the docking station.

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• Useful Links View
  • DaD Team Contact Details Poster (All Sites) 2017 link (new tab) - click here.
  • Partnership In Enhanced Care Leaflet link (new tab) - click here.
  • Forget Me Not – Information for Carers link (new tab) - click here.
  • Forget Me Not Card link (new tab) - click here.
• Comments View
  • Other sources of help and support include:
  • The Bereavement Office
  • The Chaplaincy Office
  • The Sanctuary
  • A Muslim Prayer Room
  • A Jewish Community Room
  • The Cashiers' and Fares Office
  • All these services are located near the PALS Office.
  • Please see the guide to Patient Support Services for details.

You are on Hospital Parking (Main Building). Skip to the next section.

Hospital Parking (Main Building)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located outside the Emergency Department, reached from Cavell Street and Raven Row.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is block paving.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 600cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located at the rear of the building, off Stepney Way.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are not clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 5 hours only.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the Emergency Department entrance.
• Comments View
  • Waiting or drop off/ pick up is not permitted in the car park.
  • Waiting is limited to 10 minutes at the drop-off point in Stepney Way.

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Standard Parking View
  • Standard on street parking is available.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Comments View
  • There is limited on-street pay and display parking in Turner Street, at the rear of the hospital.
  • In most of the surrounding streets parking is not permitted or is for resident permit holders only.

You are on Introduction - Daycare (Day Surgery and ACAD) and Ward 3D. Skip to the next section.

Introduction - Daycare (Day Surgery and ACAD) and Ward 3D

• Daycare and Ward 3D are located on the third floor of the main building.
• Daycare includes day surgery and ACAD (Ambulatory Care and Diagnosis) and is for elective surgical day case patients and those needing admission for up to 48 hours.
• ACAD includes 6 main theatres, 2 minor procedure rooms and short stay Ward 3D.
• All patients are admitted via the Daycare reception from lift core 8.
• Daycase patients are also discharged from this area.
• If patients are admitted to Ward 3D for an overnight stay, then visitor access is by the Ward 3D entrance from the third floor waiting area from lift core 5.
• There is an additional telephone number for Ward 3D which is 020 3594 0232.

You are on Getting To (Daycare (Day Surgery Unit and ACAD)). Skip to the next section.

Getting To (Daycare (Day Surgery Unit and ACAD))

• Daycare (Day Surgery Unit and ACAD) is/are located on the third floor of the main building.
• Access to Daycare (Day Surgery Unit and ACAD) is via the Main Entrance - Whitechapel Road (nearest) or Stepney Way Entrance.
• From the Main Entrance - Whitechapel Road go ahead to the double doors (held open) to the right of the pharmacy. Go ahead on this corridor - there are accessible and standard toilets in this location. Before the next set of double doors, go through the doors to the right into lift core 8. Take the lift to the third floor. From the lift, take the door to the left into the Daycare reception.
• There is step free access, via lift, to Daycare (Day Surgery Unit and ACAD).
• Daycare (Day Surgery Unit and ACAD) is approximately 3m from the lift core 8.
• There is a/are manual, heavy, double door(s) between the Main Entrance - Whitechapel Road or Stepney Way Entrance and the department/service.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.

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• Comments View
  • Lift core 8 can also be reached from the Stepney Way Entrance.
  • From the Stepney Way Entrance foyer, follow the main corridor to the right of the reception desk.
  • The entrance to lift core 8 will be on the left.

You are on Outside Access (Main Entrance - Whitechapel Road). Skip to the next section.

Outside Access (Main Entrance - Whitechapel Road)

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• Entrance Details View
  • This information is for the entrance located at the front right of the building, from the footpath leading from Whitechapel Road by East Mount Street. The accessible door is to the left of the large revolving doors.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is an intercom but it is not at a convenient height for wheelchair users to gain access.
  • There is no hand sanitiser at this entrance.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 115cm.
• Comments View
  • The accessible door is opened by reception after contact using the intercom.
  • There is a push button to the exit from this door.
  • The large automatic revolving doors have a push button to the right of the entrance to slow them to a speed intended to be suitable for wheelchair users and those with mobility difficulties.
  • This entrance is open from 06:00 - 22:00.
  • For access to the main building outside of these times, please go to the Stepney Way entrance, where the reception is staffed by Security overnight.

You are on Lift (Lift Core 8 - Main Building). Skip to the next section.

Lift (Lift Core 8 - Main Building)

• There is a lift for public use.
• The lift is located midway off the main corridor linking the Main Entrance - Whitechapel Road and the Stepney Way entrances.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 40m (43yd 2ft) from the entrances.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G,1,2,3.
• There are manual, heavy, double doors to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• Lighting levels are at least 100 lux at floor level in the lift lobby.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 210cm x 160cm (6ft 11in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There are 3 lifts in this location.

You are on Outside Access (Daycare (Day Surgery Unit and ACAD)). Skip to the next section.

Outside Access (Daycare (Day Surgery Unit and ACAD))

• This information is for the entrance located on the third floor, to the left as you leave lift core 8.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 170cm (5ft 7in).

You are on Reception (Daycare (Day Surgery Unit and ACAD)). Skip to the next section.

Reception (Daycare (Day Surgery Unit and ACAD))

• The desk/counter is 4m (4yd 1ft) from the Daycare (Day Surgery Unit and ACAD) entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are bright.
• There is not a hearing assistance system.
• There is sufficient space to write or sign documents on the desk/counter.

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• Comments View
  • Although there is a sign for a hearing loop, staff were not aware of any equipment.

You are on Inside Access (Daycare (Day Surgery and ACAD)). Skip to the next section.

Inside Access (Daycare (Day Surgery and ACAD))

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Wayfinding signage is available.
• The type of flooring in walkways and corridors is vinyl/laminate.
• The lighting levels are bright.

You are on Waiting Room / Area (Daycare (Day Surgery Unit and ACAD)). Skip to the next section.

Waiting Room / Area (Daycare (Day Surgery Unit and ACAD))

• There is a waiting room / area.
• The waiting room / area is approximately 3m from the Daycare (Day Surgery Unit and ACAD) entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate and tiles.
• There is a space for a wheelchair user to wait within the seating area.
• Some chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are bright.

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• Comments View
  • Eating and drinking is not permitted in this area because patients are waiting for surgery.
  • The television was not in use at the time of our visit.

You are on Ward (Daycare and Ward 3D). Skip to the next section.

Ward (Daycare and Ward 3D)

• There is level access in the ward.
• The ward is unisex.
• There is/are 11 bay(s) available.
• There is/are 3 side room(s) available.
• The area/room/bay surveyed was 2.
• There is a/are door(s) to the area/room/bay.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are light.
• The width of the door opening is 160cm (5ft 3in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre around the bed(s)/between beds.
• The bed(s) is/are adjustable.
• The bed(s) has/have bedside storage.
• Bedside services available include; televisions, telephones, radios and the internet.
• These services are chargeable.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by hook and loop.
• There is not an accessible toilet for visitors to use on the ward.
• There is an accessible toilet for visitors to use outside the ward.
• The distance to the accessible toilet for visitors to use is 15m (16yd 1ft).
• There is not a standard toilet for visitors to use on the ward.
• There is a standard toilet for visitors to use outside the ward.
• The distance to the standard toilet for visitors to use is 15m (16yd 1ft).
• There is a bathroom on the ward.
• Lighting levels are adjustable.

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• Comments View
  • There are 29 treatment/ recovery couches in the Daycare area.
  • Ward 3D has 11 bays which have 4 beds.
  • Each bay shares the use of a bathroom which has an accessible toilet and shower.
  • The ward has 2 side rooms.
  • Each side room has its own ensuite bathroom with an accessible toilet and shower.
  • The Patient Bedside Entertainment system allows patients to buy credit to surf the internet, watch television and to listen to the radio and audio books whilst in the hospital.
  • The system must be used with headphones, which are available to purchase or patients may bring their own.

You are on Consultation / Treatment Room. Skip to the next section.

Consultation / Treatment Room

• There is / are 6 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 5.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are light.
• The width of the door opening is 160cm (5ft 3in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by hook and loop.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Standard Changing Room (Daycare). Skip to the next section.

Standard Changing Room (Daycare)

• There is a/are standard changing room(s) available.
• The standard changing room(s) surveyed is/are located off the corridor with the consultation rooms.
• The standard changing room(s) is/are approximately 30m (32yd 2ft) from the Daycare (Day Surgery Unit and ACAD) entrance.
• The standard changing room(s) is/are approximately 25m (27yd 1ft) from the reception desk.
• There is level access to the standard changing room(s).

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• Comments View
  • There are 4 changing rooms which are used by patients as they prepare for their procedure.

You are on Accessible Bathroom (Shower - Ward 3D Bay). Skip to the next section.

Accessible Bathroom (Shower - Ward 3D Bay)

• Accessible bathroom facilities are available.
• There is/are 11 accessible bathroom(s) in this ward.

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• Location and access View
  • The bathroom is unisex.
  • The bathroom is not for the sole use of disabled people.
  • There is pictorial signage on or near the accessible bathroom door.
  • There is level access to the accessible bathroom.
• Features and dimensions View
  • A key is not required for the accessible bathroom.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the door is 90cm (2ft 11in).
  • The door weight is light.
  • The dimensions of the bathroom are 250cm x 230cm (8ft 2in x 7ft 7in).
  • The bathroom has a non slip floor.
  • The bathroom does not have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (4") from floor).
  • Disposal facilities are available.
  • There is a coat hook.
  • The coat hook is within 120cm (3ft 11in) from floor level.
• Position of fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 106cm (3ft 6in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin height is 80cm (2ft 7in).
  • The tap type is lever.
  • There is a mixer tap for the wash basin.
  • There are mirrors in the accessible bathroom.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath details View
  • There are wall mounted handrails available.
• Wheel in shower details View
  • There is a wheel in shower.
  • The shower head height is adjustable.
  • The shower control type is lever.
  • The shower seat is no seat.
  • There are handrails available.
• Colour contrast and lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • The toilet seat is 48cm high.
  • There are similar shower rooms in each of the bays.
  • The shower screen can be folded back to increase the turning space.

You are on Accessible Toilet (Daycare (Day Surgery Unit and ACAD) Waiting Area). Skip to the next section.

Accessible Toilet (Daycare (Day Surgery Unit and ACAD) Waiting Area)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located from the lobby off the main waiting area, opposite Daycare Reception.
  • This accessible toilet is approximately 9m (9yd 2ft) from the Daycare (Day Surgery Unit and ACAD) entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a lever twist.
  • The door is light.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The dimensions of the accessible toilet are 215cm x 245cm (7ft 1in x 8ft).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 135cm (4ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and clinical waste disposal units.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 108cm (3ft 7in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • There is an identical toilet off the treatment area, next to the changing cubicles.

You are on Standard Toilet(s) (Daycare (Day Surgery Unit and ACAD) Waiting Area). Skip to the next section.

Standard Toilet(s) (Daycare (Day Surgery Unit and ACAD) Waiting Area)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located off the main waiting area, opposite Daycare Reception.
  • The shared toilet(s) is/are approximately 8m (8yd 2ft) from the Daycare (Day Surgery Unit and ACAD) entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
• Comments View
  • There is a separate baby feeding room off the lobby with the accessible toilet.
  • This room has a low chair and footstool but no baby change facility.
  • The nearest baby change room is on level 2, off the Outpatients waiting area, using lift core 8.
  • There is also a male standard toilet off the treatment corridor near to the changing cubicles.
  • Within the treatment area the accessible toilet is used for all female patients.

You are on Getting To (Ward 3D visitor entrance). Skip to the next section.

Getting To (Ward 3D visitor entrance)

• Ward 3D Visitor Entrance is/are located on level 3 of the main building.
• Access to Ward 3D visitor entrance is via the Stepney Way Entrance (nearest) or Main Entrance - Whitechapel Road.
• From the Stepney Way Entrance, go through the doorway to the right of the entrance foyer. Continue ahead past the Air Ambulance Kiosk towards the double doors on the far side. There are toilets, seats and a refreshment kiosk in this area. Go through the double doors and continue ahead ignoring lift core 4 to the left and the stairs to the right. Go through the next double doors then take the doors to the right into lift core 5. Take the lift to the 3rd Floor. From the lift lobby, turn left into the shared waiting area. The Ward 3D Visitor Entrance is on the left.
• There is step free access, via lift, to Ward 3D Visitor Entrance.
• Ward 3D Visitor Entrance is approximately 10m from the lift (core 5).
• There is a/are manual, heavy, double door(s) between the Stepney Way Entrance or Main Entrance - Whitechapel Road and the department/service.
• Wayfinding signage is provided.

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• Comments View
  • From the Main Entrance - Whitechapel Road, follow the main corridor to the right of the Pharmacy all the way to the rear of the building and the Stepney Way entrance foyer.
  • Go through the doorway on the left then follow the directions as for the Stepney Way Entrance.

You are on Outside Access (Stepney Way Entrance). Skip to the next section.

Outside Access (Stepney Way Entrance)

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• Entrance Details View
  • This information is for the entrance located at the rear of the North Tower, off Stepney Way. The accessible door is to the left of the revolving door.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is an intercom but it is not at a convenient height for wheelchair users to gain access.
  • There is no hand sanitiser at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 128cm.
• Ramp/Slope Details View
  • The ramp/slope is located to both sides of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
• Comments View
  • The accessible door is opened by reception after contact using the intercom.
  • There is a push button to exit, 120cm high.
  • The handrails to the ramp are on the road side of the path, to the right approaching from the left of the entrance or to the left when approaching from the right.
  • The automatic revolving door has a push button to the right which is intended to slow it to a speed suitable for wheelchair users or others with mobility difficulties.
  • The push button is within 90cm-105cm of the floor.
  • This entrance is open 06:00 - 22:00 but there are security staff based at the reception here overnight for emergency access to the main building.

You are on Lift (Lift Core 5 - Main Public Lift). Skip to the next section.

Lift (Lift Core 5 - Main Public Lift)

• There is a lift for public use.
• The lift is located at the rear left of the building from the Main Entrance - Whitechapel Road, or to the right from both Stepney Way entrances.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 100m (109yd 1ft) from the Main Entrance - Whitechapel Road.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G,1,2,3,4,5,10,11,12,13,14.
• There are manual, heavy, double doors to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• Lighting levels are at least 100 lux at floor level in the lift lobby.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 109cm.
• The dimensions of the lift are 209cm x 161cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• There are no controls other than the alarm call within the lift.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There are 4 lifts; A, B, C and D in this lift lobby.
  • There are touch screens to select the floor required.
  • The screen indicates which of the 4 lifts to take.
  • The control panel on the right of the lift lobby as you enter has an additional button for wheelchair users.
  • This triggers the audible announcer in the lift lobby.
  • There are tactile and Braille markings on this button.
  • For access to floors 6-7-8 for the Children's Hospital and Women's Centre, please see the guide to lift core 9.
  • For access to Floor 9 Urology please see the guide to lift core 1.

You are on Waiting Room / Area (Floor 3 Shared Waiting Area). Skip to the next section.

Waiting Room / Area (Floor 3 Shared Waiting Area)

• The vending machine controls are not within 120cm (4ft) from floor level.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are bright.

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• Comments View
  • The reception desk in this area is not usually staffed.
  • There are accessible and standard toilets and a baby care room off this waiting area.
  • This is a shared waiting area for visitors to wards 3D, 3E and 3F.

You are on Opening Times (Ward 3D Visiting Times). Skip to the next section.

Opening Times (Ward 3D Visiting Times)

• Monday 13:00 - 20:00.
• Tuesday 13:00 - 20:00.
• Wednesday 13:00 - 20:00.
• Thursday 13:00 - 20:00.
• Friday 13:00 - 20:00.
• Saturday 13:00 - 20:00.
• Sunday 13:00 - 20:00.

You are on Entrance (Ward 3D Visitor Entrance). Skip to the next section.

Entrance (Ward 3D Visitor Entrance)

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• Entrance Details View
  • This information is for the entrance located from the level 3 waiting area, off lift core 5.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is an intercom but it is not at a convenient height for wheelchair users to gain access.
  • There is no hand sanitiser at this entrance.
  • There is a door release button but it is not at a convenient height for wheelchair users to exit.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are light.
  • The width of the door opening is 170cm.

You are on Reception (Staff Base - Ward 3D). Skip to the next section.

Reception (Staff Base - Ward 3D)

• The desk/counter is 8m (8yd 2ft) from the Ward 3D visitor entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are bright.
• There is not a hearing assistance system.
• There is sufficient space to write or sign documents on the desk/counter.

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• Comments View
  • This is staff base A.
  • Although there is a sign for a hearing loop, staff were not able to locate the equipment.
  • Staff base B is located along the ward corridor to the right.
  • Staff base B is low.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• The Royal London Hospital link (new tab) - click here.