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Mortuary

The Royal London Hospital, Whitechapel Road, London, E1 1BB

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Access Guide

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Introduction

  • The Mortuary is located on the ground floor of the Pathology and Pharmacy building, on Newark Street.

Opening Times

  • Monday 09:00 - 13:00.
  • Monday 14:00 - 16:00.
  • Tuesday 09:00 - 13:00.
  • Tuesday 14:00 - 16:00.
  • Wednesday 09:00 - 13:00.
  • Wednesday 14:00 - 16:00.
  • Thursday 09:00 - 13:00.
  • Thursday 14:00 - 16:00.
  • Friday 09:00 - 13:00.
  • Friday 14:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • A member of staff is available through the main switchboard at all other times.
    • Please contact 020 7377 7000.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Whitechapel.
  • The nearest mainline station is Liverpool Street.
  • The nearest underground station is Whitechapel.
  • Comments View
    • Whitechapel underground station is not currently accessible to wheelchair users and those with mobility impairments.
    • The nearest bus stops are on Cavell Street, which is served by route number 106.
    • This service runs between Whitechapel and Finsbury Park and is operated by Stagecoach East London.
    • For details of all other bus services that serve Whitechapel Road, please see the website forTransport for London.
    • The nearest Docklands Light Railway (DLR) stations are Shadwell and Limehouse.
    • Both of these stations have a lift or ramped access to the platforms, with level access onto the trains.
    • London Overground is a suburban network of rail services.
    • The nearest station with step free access is Shadwell.

Parking (Main Entrance)

  • The venue does not have its own car park.
  • There is not a car park for public use within 200m (approx).
  • Comments View
    • The vehicle pick-up and drop-off areas for the main building and the Outpatients Building are located on Stepney Way.
    • There is no public parking at the hospital itself, but there is limited metered parking available around The Royal London.
    • Meters can be found on the following streets; Turner Street, Ashfield Street, Varden Street and Cavell Street.
    • There is limited Blue Badge parking in Ashfield Street.
    • There are 6 Blue Badge parking bays located adjacent to this entrance, which are 550 x 360cm. They are for short term parking or drop off only.
    • The other parking bays are NeoNatal ambulances (charging points), transfer vehicles and HEM's (Helicopter Emergency Medical Service) vehicles.

Parking (Stepney Way)

  • The venue does not have its own car park.
  • There is not a car park for public use within 200m (approx).
  • Comments View
    • The vehicle pick-up and drop-off areas for the main building and the Outpatients Building are located on Stepney Way.
    • There is no public parking at the hospital itself, but there is limited metered parking available around The Royal London.
    • Meters can be found on the following streets; Turner Street, Ashfield Street, Varden Street and Cavell Street.
    • There is limited Blue Badge parking in Ashfield Street.

Outside Access (Mortuary Main Entrance)

  • Entrance Details View
    • This information is for the entrance located on Newark Street.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a bell at a convenient height for wheelchair users to gain access.
    • There is an intercom at a convenient height for wheelchair users to gain access.
    • There is no hand sanitiser at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 140cm.
  • Ramp/Slope Details View
    • The ramp/slope is located directly in front of the entrance.
    • The ramp/slope gradient is steep.
    • The ramp/slope is permanent.
    • There is not a/are not handrail(s) at the ramp.

Getting Around

  • Access View
    • There is step free access throughout the building.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is carpet.
    • Handrails are not provided in corridors.
    • Seating is not provided in corridors.
    • There is high colour contrast between the walls and floor in all areas.
    • The lighting levels are varied.
  • Signage and Wayfinding View
    • Wayfinding signage is not provided.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • The place of safety is within the waiting room.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • Dementia friendly signage is not provided.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are varied.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 3m from the Main Entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 90cm (2ft 11in).
  • The type of flooring is carpet.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Chairs with armrests are not available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are adjustable.

Mortuary Viewing Rooms

  • There are 3 viewing rooms.
  • There are height adjustable beds to allow viewings by wheelchair users.
  • The entrance to the viewing room is a sliding door with a width of 75cm.

Toilet with Adaptations

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is located on the right as you enter, past the main waiting room.
    • The accessible toilet is 6m (6yd 1ft) from the mortuary entrance.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door weight is light.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The dimensions of the accessible toilet are 168cm x 196cm (5ft 6in x 6ft 5in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 150cm (4ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 140cm (4ft 7in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the grab rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info Health

  • Disability awareness training are provided for staff.
  • The most commonly produced documents could be provided in other formats.
  • Documents in Braille, large print and different languages format can be requested.
  • Assistance dogs are allowed in most areas of the hospital.
  • Areas with a high risk from infection, such as intensive care and wards should be contacted in advance before accessing with assistance dogs.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Staff are Text Relay aware.
  • Switchboard staff are Text Relay aware.
  • Help with luggage is generally available for inpatients.
  • The mobility aids available include mobile hoists, wheelchairs, motorised wheelchairs, tri wheel walkers, shower chairs, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.
  • There is not a charge for mobility aids.
  • A mobility scooter charging point is not available at the venue.
  • Comments View
    • The Patient Advice and Liaison Service (PALS) can provide advice and support for accessing these services.
    • They can be contacted on 020 3594 2040 or e-mail[email protected].
    • There are wheelchairs for visitors to use which require a £1 coin to release the chair, this is then returned when the wheelchair is taken back. These wheelchairs are available at various locations throughout the hospital.
    • The photograph on the left show the ambulance drop-off point located on Stepney Way.
    • The photograph on the right shows one of the various baby change and feeding rooms that are located throughout the hospital.