Skip to main content

Mortuary

The Royal London Hospital, Whitechapel Road, London, E1 1BB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • The Mortuary is located on the ground floor of the Pathology and Pharmacy building, on Newark Street.

Opening Times

  • Monday 09:00 - 13:00.
  • Monday 14:00 - 16:00.
  • Tuesday 09:00 - 13:00.
  • Tuesday 14:00 - 16:00.
  • Wednesday 09:00 - 13:00.
  • Wednesday 14:00 - 16:00.
  • Thursday 09:00 - 13:00.
  • Thursday 14:00 - 16:00.
  • Friday 09:00 - 13:00.
  • Friday 14:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • A member of staff is available through the main switchboard at all other times.
    • Please contact 020 7377 7000.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Whitechapel.
  • The nearest mainline station is Liverpool Street.
  • The nearest underground station is Whitechapel.
  • Comments View
    • Whitechapel underground station is not currently accessible to wheelchair users and those with mobility impairments.
    • The nearest bus stops are on Cavell Street, which is served by route number 106.
    • This service runs between Whitechapel and Finsbury Park and is operated by Stagecoach East London.
    • For details of all other bus services that serve Whitechapel Road, please see the website forTransport for London.
    • The nearest Docklands Light Railway (DLR) stations are Shadwell and Limehouse.
    • Both of these stations have a lift or ramped access to the platforms, with level access onto the trains.
    • London Overground is a suburban network of rail services.
    • The nearest station with step free access is Shadwell.

Parking (Main Entrance)

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • Comments View
    • The vehicle pick-up and drop-off areas for the main building and the Outpatients Building are located on Stepney Way.
    • There is no public parking at the hospital itself, but there is limited metered parking available around The Royal London.
    • Meters can be found on the following streets; Turner Street, Ashfield Street, Varden Street and Cavell Street.
    • There is limited Blue Badge parking in Ashfield Street.
    • There are 6 Blue Badge parking bays located adjacent to this entrance, which are 550 x 360cm. They are for short term parking or drop off only.
    • The other parking bays are NeoNatal ambulances (charging points), transfer vehicles and HEM's (Helicopter Emergency Medical Service) vehicles.

Parking (Stepney Way)

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • Comments View
    • The vehicle pick-up and drop-off areas for the main building and the Outpatients Building are located on Stepney Way.
    • There is no public parking at the hospital itself, but there is limited metered parking available around The Royal London.
    • Meters can be found on the following streets; Turner Street, Ashfield Street, Varden Street and Cavell Street.
    • There is limited Blue Badge parking in Ashfield Street.

Outside Access (Mortuary Main Entrance)

  • Entrance Details View
    • This information is for the entrance located on Newark Street.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a bell at a convenient height for wheelchair users to gain access.
    • There is an intercom at a convenient height for wheelchair users to gain access.
    • There is no hand sanitiser at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 140cm.
  • Ramp/Slope Details View
    • The ramp/slope is located directly in front of the entrance.
    • The ramp/slope gradient is moderate.
    • The ramp/slope is permanent.
    • There is not a/are not handrail(s) at the ramp.

Getting Around

  • Access View
    • There is step free access throughout the building.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is carpet.
    • Handrails are not provided in corridors.
    • Seating is not provided in corridors.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are varied.
  • Signage and Wayfinding View
    • Wayfinding signage is not provided.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • The place of safety is within the waiting room.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • Dementia friendly signage is not provided.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are varied.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 3m from the Main Entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 90cm (2ft 11in).
  • The type of flooring is carpet.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Chairs with armrests are not available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are adjustable.

Mortuary Viewing Rooms

  • There are 3 viewing rooms.
  • There are height adjustable beds to allow viewings by wheelchair users.
  • The entrance to the viewing room is a sliding door with a width of 75cm.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is located on the right as you enter, past the main waiting room.
    • The accessible toilet is 6m (6yd 1ft) from the mortuary entrance.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door weight is light.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The dimensions of the accessible toilet are 168cm x 196cm (5ft 6in x 6ft 5in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 150cm (4ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 140cm (4ft 7in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info Health

  • Disability awareness training are provided for staff.
  • The most commonly produced documents could be provided in other formats.
  • Documents in Braille, large print and different languages format can be requested.
  • Assistance dogs are allowed in most areas of the hospital.
  • Areas with a high risk from infection, such as intensive care and wards should be contacted in advance before accessing with assistance dogs.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Staff are Text Relay aware.
  • Switchboard staff are Text Relay aware.
  • Help with luggage is generally available for inpatients.
  • The mobility aids available include mobile hoists, wheelchairs, motorised wheelchairs, tri wheel walkers, shower chairs, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.
  • There is not a charge for mobility aids.
  • A mobility scooter charging point is not available at the venue.
  • Comments View
    • The Patient Advice and Liaison Service (PALS) can provide advice and support for accessing these services.
    • They can be contacted on 020 3594 2040 or e-mail[email protected].
    • There are wheelchairs for visitors to use which require a £1 coin to release the chair, this is then returned when the wheelchair is taken back. These wheelchairs are available at various locations throughout the hospital.
    • The photograph on the left show the ambulance drop-off point located on Stepney Way.
    • The photograph on the right shows one of the various baby change and feeding rooms that are located throughout the hospital.