Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Whipps Cross University Hospital - Getting To and Getting Around the Hospital

Whipps Cross University Hospital, Whipps Cross Road, Leytonstone, London, E11 1NR

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview (Whipps Cross University Hospital)

  • About View
    • This is a hospital with multiple services available.
    • Facilities available in the venue include: wards, departments, a shop, restaurant and coffee shop.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: There is a slight slope to access vending machines off the main corridor on the ground floor. There is also a slight slope to access the outpatients building via the link bridge.
    • Access throughout may include doors permanently held open.
    • The lower ground floor, ground floor, first floor and second floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The hospital volunteers operate a buggy service to drive patients with mobility difficulties between the Hospital Main Building, Outpatients and other buildings on the hospital site.
      The buggy can carry patients and their folded wheelchair or other mobility aids.
      Staff at any department or reception can contact the volunteer service.
      Porters can also be called to assist patients who are unable to transfer out of their own wheelchair or who require a hospital wheelchair.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: a pay phone and Wi-Fi.

Getting Around (Whipps Cross University Hospital)

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: There is a slight slope to access vending machines off the main corridor on the ground floor. There is also a slight slope to access the outpatients building via the link bridge.
  • Access throughout may include doors permanently held open.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests, chairs without armrests and sofas.
  • Lighting levels vary due to the size of the space.

Lift (Junction 3 - No.9)

  • The lift surveyed is located along the main corridor at junction 3.
  • The distance from the main entrance is 86m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The ground floor, first floor and second floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 131cm.
  • The internal dimensions of the lift are 165cm (width) x 243cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing and a visual floor indicator.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Lift (Junction 7 - No.34)

  • The lift surveyed is located along the main corridor at junction 7.
  • The distance from the main entrance is 263m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The ground floor, first floor and second floor are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 140cm.
  • The internal dimensions of the lift are 174cm (width) x 271cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift (Junction 8 - No.7)

  • The lift surveyed is located along the main corridor at junction 8.
  • The distance from the main entrance is 300m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The ground floor, first floor and second floor are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 129cm.
  • The internal dimensions of the lift are 164cm (width) x 242cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • Lighting levels were low at the time of the survey.

Lift (Junction 9 - No.12)

  • The lift surveyed is located along the main corridor between junction 9 and 10.
  • The distance from main entrance is 367m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The lower ground floor and ground floor are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 129cm.
  • The internal dimensions of the lift are 167cm (width) x 250cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were low at the time of the survey.

Lift (Junction 13 - No.11)

  • The lift surveyed is located along the main corridor at junction 13.
  • The distance from the main entrance is 445m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The lower ground and ground floor are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 99cm.
  • The internal dimensions of the lift are 180cm (width) x 301cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were low at the time of the survey.

Stairs (Junction 2)

  • The stairs surveyed are located at junction 2.
  • There are permanently held open doors to access the stairwell.
  • The ground floor, first floor and second floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have low visual contrast markings and have a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Stairs (Junction 3)

  • The stairs surveyed are located at junction 3.
  • There are permanently held open doors to access the stairwell.
  • The ground floor, first floor and second floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Stairs (Junction 5)

  • The stairs surveyed are located at junction 5.
  • The ground floor and first floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are unmarked and have a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Stairs (Junction 7)

  • The stairs surveyed are located at junction 7.
  • There are permanently held open doors to access the stairwell.
  • The ground floor, first floor and second floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Stairs (Junction 8)

  • The stairs surveyed are located at junction 8.
  • There are permanently held open doors to access the stairwell.
  • The lower ground floor, ground floor, first floor and second floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Stairs (Junction 9)

  • The stairs surveyed are located in between junction 9 and 10.
  • The lower ground floor and ground floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have low visual contrast markings and have a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Stairs (Junction 13)

  • The stairs surveyed are located at junction 13.
  • The lower ground floor and ground floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have low visual contrast markings and have a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.