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The Malls Shopping Centre

Castle Square, Churchill Way East, Basingstoke, Basingstoke, RG21 7QU

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Access Guide

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Introduction

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Basingstoke.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Basingstoke.

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 18:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 10:00 - 17:00.
  • Comments View
    • Primark is open to 8pm on Thursday, Friday and Saturday.
    • Sainsbury's is open to 8pm Monday to Saturday.
    • Argos is open to 7pm Friday.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located on the top floor of the shopping centre.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
    • The nearest Blue Badge bay is 8m (8yd 2ft) from the lift.
    • The furthest Blue Badge bay is 30m (32yd 2ft) from the lift.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There are 8 designated Blue Badge parking bays on the lower level and 4 on the upper level.
    • The buttons on the payment machines are around 170cm high.
    • There is a steep ramp on the upper level to get to the lifts.

Outside Access (Malls Shopping Centre)

  • Entrance View
    • This information is for the entrance located opposite Basingstoke station.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • There are bollards at the entrance. The width between the bollards is 125cm.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are varied.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located next to the toilet blocks.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 195cm (5ft 3in x 6ft 5in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Outside Access (Toilet Block Entrance)

  • Entrance View
    • This information is for the entrance located by the Mall's lifts.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 80cm.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Comments View
    • Access to all toilets costs 20p.
    • The payment button is 102cm high.

Changing Places

  • Location and Access View
    • The facility is located along the main corridor, to the right.
    • The facility is approximately 4m (4yd 1ft) from the toilet block entrance.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility.
    • The facility surveyed is not for the sole use of disabled people.
    • There is a high visual contrast between the external door and wall .
    • There is a high visual contrast between the internal door and wall.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The door does not have a horizontal grab rail.
    • The width of the door is 87cm (2ft 10in).
    • The dimensions of the facility are 375cm x 264cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • There is a high visual contrast between the walls and floor.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 247cm (8ft 1in).
    • The transfer space on the left as you face the toilet is 85cm (2ft 9in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • There is a medium visual contrast between the dropdown rail(s) and wall.
    • As you face the toilet there are vertical grab rails on both sides.
    • There is a high visual contrast between the wall-mounted grab rails to the left of the toilet and wall .
    • There is a high visual contrast between the wall-mounted grab rails to the right of the toilet and wall.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a push button flush.
    • There is not a toilet roll holder.
    • The toilet has a cistern.
    • There is a high visual contrast between the toilet seat and pan.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 186cm (6ft 1in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are not available at the wash basin.
    • There is a soap dispenser.
    • The soap dispenser is not at the recommended height of 80cm-100cm.
    • The height of the soap dispenser is 125cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 116cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a coat hook.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels are good.
  • Comments View
    • This is the only toilet with adaptations at the venue.
    • There are 2 flush buttons within the toilet, located one in each of the transfer spaces.
    • During time of survey the right side flush button was out of service. (13/11/24)
    • There is a height adjustable changing table which can be used as a nursing bench.
    • The toilet roll is on top of the cistern at a height of 95cm.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located along the corridor.
    • The female and male toilets are approximately 6m (6yd 1ft) from the toilet block entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the female and male toilets are good.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left as you enter.
  • The parent and baby room is approximately 4m from the toilet block entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 86cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.