Access Guide
Introduction
- Services / facilities within the building include a multi-floor exhibition space set in a historic weaving mill and a café.
- Services / facilities within the grounds include gardens with feature mill pond and mill race.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Whitchurch.
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Comments
View
- Whitchurch Silk Mill and Silk Mill bus stops are served by Stagecoach routes 59 and 86.
Opening Hours
Parking
- The venue does have its own car park.
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Venue Car Park
View
- Parking is free for all users.
- The car park is located in front of the shop/café.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 240cm x 598cm (7ft 10in x 19ft 7in).
- The nearest Blue Badge bay is 4m (4yd 1ft) from the shop/café entrance.
- The furthest Blue Badge bay is 7m (7yd 1ft) from the shop/café entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
View
- There is not a designated drop off point.
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Comments
View
- The car park surface is compacted sand/gravel and the painted lines have faded.
Outside Access (Shop/Riverside Café - Front Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- There is step-free access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are permanently held open.
- The door(s) is/are single width.
- The width of the door opening is 97cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Outside Access (Shop/Riverside Café - Rear Entrance)
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Entrance
View
- This information is for the entrance located at the rear of the building.
- There is step-free access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the door opening is 97cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Reception (Shop)
- The desk/counter is 2m (2yd 7in) from the front shop & café entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
Eating and Drinking (Riverside Café)
- The following information is for the café.
- The café is located to the right of the main shop.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 7m (7yd 1ft) from the front shop and café entrance.
- The standard height for tables is 72cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are not available.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
View
- There are also outdoor tables and chairs.
Counter (Riverside Café)
- The counter is 7m (7yd 1ft) from the front entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 86cm (2ft 10in).
- There is not a lowered section.
- There is not a hearing assistance system.
- Lighting levels are moderate to good.
Outside Access (Access to The Mill and Gardens Entrance)
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Entrance
View
- This information is for the entrance located in the café/shop.
- There is step-free access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The width of the door opening is 97cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Comments
View
- There is a slope with a very easy incline before this entrance.
Gardens
- There are compacted gravel paths throughout the gardens area. There are some slopes on a very easy incline.
There is seating to the rear of the mill building on "Frog Island". There are chairs with armrests, bench seating and tables with undersides 61cm-64cm above the ground.
There is ample space for a wheelchair user to manoeuvre.
Outside Access (Mill Entrance)
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Entrance
View
- This information is for the entrance located at the front of the building.
- There is step-free access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the door opening is 75cm.
Outside Access (Accessible Exit from The Mill)
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Entrance
View
- This information is for the entrance located at the front of the mill.
- There is stepped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are easy to open.
- The door(s) is/are single width.
- The width of the door opening is 101cm.
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Step(s)
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- The step(s) is/are located at the threshold of the doorway.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 6cm.
- There is not a/are not handrail(s) at the step(s).
Outside Access (Exit to Frog Island from The Mill)
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Entrance
View
- This information is for the entrance located to the rear of the mill.
- There is stepped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The width of the door opening is 62cm.
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 91cm.
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Step(s)
View
- The step(s) is/are located in front the 1st door and beyond the 2nd door.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 11cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are good.
Inside Access (The Mill)
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are moderate to good.
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Comments
View
- There is a video about the history of the mill at the end of the tour.
- The video is fitted with a hearing loop and subtitles.
Level Change (First Floor The Mill)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located on the first floor.
- There is/are 3 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up the step(s).
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Comments
View
- These steps access one of the exhibition rooms.
Lift (Platform The Mill)
- There is a lift for public use.
- The lift is located to the right from the mill entrance.
- The lift is a platform lift.
- The floors which are accessible by this lift are G, 1, 2.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 7m (7yd 1ft) from the mill entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 91cm (2ft 12in).
- The dimensions of the lift are 142cm x 108cm (4ft 8in x 3ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
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Comments
View
- The door opens automatically towards you.
- The height of the button is 91cm.
Other Floors (The Mill)
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Steps
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- The floors which are accessible by stairs are G, 1, 2.
- There are 15 steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is not a landing.
- The lighting levels are moderate to good.
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Comments
View
- There is another set of stairs at the rear of the mill with medium height steps and handrails on both sides (photographs 4, 5, 6 and 7).
Toilet with Adaptations (Ground Floor Shop Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 9m (9yd 2ft) from the front shop and café entrance.
- The accessible toilet is located to the left as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 99cm (3ft 3in).
- The door is easy to open.
- The dimensions of the accessible toilet are 150cm x 236cm (4ft 11in x 7ft 9in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 70cm (2ft 4in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is not a toilet roll holder.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is fair.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 79cm (2ft 7in).
Toilet with Adaptations (First Floor The Mill Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 22m (24yd 2in) from the lift.
- This accessible toilet is located on the right hand side of the first floor.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 97cm (3ft 2in).
- The door is easy to open.
- The dimensions of the accessible toilet are 140cm x 220cm (4ft 7in x 7ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 81cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is not a toilet roll holder.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is fair.
- There is a medium colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
Standard Toilet(s) (Ground Floor Shop)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located at the front of the shop.
- The shared toilet(s) is/are approximately 6m (6yd 1ft) from the front shop & café entrance.
- Inside the venue, there is level access to the shared toilet(s).
- Lighting levels in the shared toilets are moderate to good.
Standard Toilet(s) (First Floor The Mill)
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Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
View
- The shared toilets that were surveyed are located on the first floor.
- The shared toilet(s) is/are approximately 22m (24yd 2in) from the lift.
- Inside the venue, there is level access to the shared toilet(s).
- Lighting levels in the shared toilets are moderate to good.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located to the rear of the venue.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.