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Basingstoke Station

Station Hill, Basingstoke, Hampshire, RG21 5NB

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Access Guide

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Opening Times

  • The venue is open 24hrs.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 350cm x 480cm (11ft 6in x 15ft 9in).
    • The nearest Blue Badge bay is 38m (41yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located to the right as you face the venue.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Outside Access (Rear Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the venue.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 160cm.
  • Comments View
    • This entrance is open 06:00 - 10:00 and 15:00 - 22:00 Monday to Friday.

Reception (Ticket Office)

  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • Staff are trained to use the system.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Inside Access

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Lift (Platform 1)

  • There is a lift for public use.
  • The lift is located to the right after the barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1.
  • The lift is approximately 10m (10yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 210cm x 155cm (6ft 11in x 5ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • The lift transfers between the subway (G) and platform (1) levels.

Lift (Platforms 2/3)

  • There is a lift for public use.
  • The lift is located ahead from the barriers, in the subway on the right, opposite the stairs up to platforms 2 and 3.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1.
  • The lift is approximately 30m (32yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 137cm x 194cm (4ft 6in x 6ft 4in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • The lift transfers between the subway (G) and platform (1) levels.

Lift (Platforms 4/5)

  • There is a lift for public use.
  • The lift is located ahead from the barriers, at the end of the subway, near the stairs up to platforms 4 and 5.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1.
  • The lift is approximately 45m (49yd 8in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 137cm x 212cm (4ft 6in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • The lift transfers between the subway (G) and platform (1) levels.

Train Station

  • There are generally 6 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 45m (49yd 8in) from the main entrance.
  • This office is located on Platforms 2/3.
  • There is a ticket office.
  • The ticket office is located at the reception area of the main entrance.
  • The ticket office is 8m (8yd 2ft) from the main entrance.
  • The train companies operating from within this station are South Western Railway.
  • Please click here for access information for South Western Railway.
  • There is a taxi rank at the station.
  • The taxi rank is located on the right side as you face the venue.
  • The taxi rank is 25m (27yd 1ft) from the main entrance.
  • Shops and services within the station include two cafes and a shop.
  • All key concourse shops and services have level access.
  • There are 5 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1, 2, 3, 4 and 5.
  • The platform(s) accessed by lift is / are 1, 2, 3, 4 and 5.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1, 2, 3, 4 and 5.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please ask a member of staff.

Accessible Toilet (Platform 1 - Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 60m (65yd 1ft) from the lift.
    • This accessible toilet is located on Platform 1.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 146cm x 230cm (4ft 9in x 7ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is push.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.

Accessible Toilet (Platforms 2/3 - Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 60m (65yd 1ft) from the lift.
    • This accessible toilet is located along platforms 2 and 3.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 165cm x 210cm (5ft 5in x 6ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within this accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).

Accessible Toilet (Platforms 4/5 - Right Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 60m (65yd 1ft) from the lift.
    • This accessible toilet is located along platforms 4 and 5.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 145cm x 225cm (4ft 9in x 7ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).

Standard Toilet(s) (Platforms 2/3)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on Platforms 2/3.
    • The female and male toilets are approximately 20m (21yd 2ft) from the lift on Platforms 2/3.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels in the female and male toilets are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in separate cubicle on Platforms 2/3.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • Additional standard toilets/baby changing are located on Platforms 1 and 4/5.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.