You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include The Town Hall Information and Payment Desk, Registrar Office, Citizens Advice Bureau, and Police Station Information Desk and interview Rooms.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Retford.

You are on Opening Times (Council Services). Skip to the next section.

Opening Times (Council Services)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Opening Times (Registry Office). Skip to the next section.

Opening Times (Registry Office)

• Access is by appointment only.

You are on Opening Times (Citizens Advice). Skip to the next section.

Opening Times (Citizens Advice)

• Access is by appointment only.

You are on Opening Times (Police Enquiry Desk). Skip to the next section.

Opening Times (Police Enquiry Desk)

• Monday 11:00 - 14:45.
• Tuesday 11:00 - 14:45.
• Wednesday 11:00 - 14:45.
• Thursday 11:00 - 14:45.
• Friday 11:00 - 14:45.
• Saturday Closed.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Chancery Lane South public car park.
  • The car park is located on Chancery Lane.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • On street Blue Badge parking is located on Grove Street.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located on Grove Street.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Blue Badge parking bays are not individually marked.
  • There is Blue Badge parking on either side of Grove Street.
  • The Blue Badge parking bays are 245cm wide.
  • There is room for approximately 8 cars.
  • Standard parking is not individually marked.
  • The standard parking bays are 245cm wide.
  • There is room for approximately 30 cars.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • There is a very easy slope (2.4 degrees) in the corridor to the right of the council main enquiries desk (photographs 4 and 5).
  • The very easy slope leads to the Housing Office information desk, Nottinghamshire Police Information Desk, the Citizens Advice Bureau, and a seating area.
  • There is a steep ramp to access the Citizens Advice Bureau at the very rear of the building.
  • This ramp does not affect any other services within the building.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building on Market square.
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 116cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 90cm.

You are on Level Change (Rear Corridor to Citizens Advice Bureau). Skip to the next section.

Level Change (Rear Corridor to Citizens Advice Bureau)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in the corridor just past the entrance to the Citizens Advice Bureau.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Entrance (Registrar Office). Skip to the next section.

Entrance (Registrar Office)

• This information is for the entrance located to the left of the building main entrance, leading to the Registrar Office.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 108cm.

You are on Reception (Registrar Office). Skip to the next section.

Reception (Registrar Office)

• The desk/counter is 5m (5yd 1ft) from the building main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are good.
• There is not a hearing assistance system.

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• Comments View
  • There is seating in the registrar office.
  • The seating does not have armrests.

You are on Reception (Council Enquiries and Payments). Skip to the next section.

Reception (Council Enquiries and Payments)

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 09/06/2022.
• The hearing assistance system was not working at the time of testing.

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• Comments View
  • There is seating in the reception waiting area.
  • The seating does not have armrests.
  • There is a table in the reception waiting area.
  • The height to the underside of the table is 73cm.

You are on Waiting Room / Area (Housing Enquiries, Nottinghamshire Police and Citizens Advice Bureau). Skip to the next section.

Waiting Room / Area (Housing Enquiries, Nottinghamshire Police and Citizens Advice Bureau)

• There is a waiting room / area.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is flooring in the waiting room/area which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is flooring in the waiting room/area which is shiny and could cause issues with glare or look slippery to some people.
• There is room for a wheelchair user to manoeuvre.
• Seating in this area includes; chairs with no armrests.
• All chairs are permanently fixed.
• Some tables are permanently fixed.
• The clear floor space beneath tables ranges between 72cm and 93cm.
• There is a high colour contrast between the walls and floor.
• Lighting levels are good.
• The waiting room / area does not have background music playing.
• There is a television.
• Subtitles are available.
• There is space for an assistance dog to rest within the seating area.
• Vending machines are not available.

You are on Reception (Housing Enquiries). Skip to the next section.

Reception (Housing Enquiries)

• The desk/counter is 10m (10yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 09/06/2022.
• The hearing assistance system was not working at the time of testing.

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• Comments View
  • There is seating at this reception desk.
  • Some seating does have armrests.

You are on Reception (Nottinghamshire Police). Skip to the next section.

Reception (Nottinghamshire Police)

• The desk/counter is 10m (10yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 09/06/2022.
• The hearing assistance system was not working at the time of testing.

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• Comments View
  • There is seating in this reception area.
  • Some of the seating does have armrests.

You are on Entrance (Citizens Advice Bureau). Skip to the next section.

Entrance (Citizens Advice Bureau)

• This information is for the entrance located at the rear right of the building, just past the Nottinghamshire Police Enquiries Desk.

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• Entrance View
  • There is step-free access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 73cm (2ft 5in).
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 89cm.

You are on Citizens Advice Bureau. Skip to the next section.

Citizens Advice Bureau

• There are 3 similar interview rooms.
• There is not level access to any of the interview rooms due to a ramp in the main corridor.
• The room surveyed was room 1.
• Room 1 is located at the rear of the entrance corridor and is on the left.
• There is a door to enter interview room 1.
• The door opens away from you (push).
• The door is difficult to open.
• The door is 69cm wide.
• The flooring in the room is carpet.
• There is ample room for a wheelchair user to manoeuvre.
• There is a desk.
• The height of the desk to the underside is 68cm.
• There is a chair.
• The chair does not have armrests.
• The Citizens Advice Bureau does not have a hearing system.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • This accessible toilet is located at the rear right of the building just past the Nottinghamshire Police Information Desk.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 150cm x 265cm (4ft 11in x 8ft 8in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 170cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 120cm.
  • The shelf is not located where it is reachable.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 77cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet cubicle.
  • The height of the baby change table once extended is 80cm (2ft 7in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• The accessible toilet is also used as the female and male standard toilet.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are available.