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Bassetlaw District Council

Queens Buildings, Potter Street, Worksop, S80 2AH

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Access Guide

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Introduction

  • Services / facilities within the building include Bassetlaw District Council customer services, Department for Work and Pensions (DWP), Worksop Police Station, and the NHS.
  • Services / facilities within the grounds include Worksop Town Hall.
  • Comments View
    • Some of the services within the building are by appointment only.

Opening Times (Queens Buildings)

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Worksop.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Town Hall and Cinema Long Stay Car Park.
    • The car park is located on Newgate Street.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are available.
    • On street Blue Badge parking is located Bridge Street.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • Photographs 6 to 8 show the route from the rear of the car park to Bridge Street.
    • The Blue Badge bays on Bridge Street are marked widthway only.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 172cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 178cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
  • Comments View
    • Photograph 7 shows the telephone to the right of the main entrance.
    • This telephone can be used out of hours to contact Worksop Police Station.
    • The explanatory sign next to the telephone is also in braille.
    • The height to the telephone is 154cm.

Access Point (Bridge Street)

  • Access Point View
    • This information is for the access point located off Bridge Street.
    • There is not an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • There is no gate at this access point.
    • There are bollards at this access point.
    • Photograph 1 shows the bollards off Bridge street leading to the ramp. These bollards are 130cm wide and do not contrast with the pavement.
  • Ramp/Slope View
    • The ramp/slope is located off Bridge Street.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
  • Comments View
    • This ramp can also be accessed from the rear of the Town Hall and Cinema Long Stay car park.

Outside Access (Rear Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 159cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Reception (Security Reception Desk)

  • The desk/counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 23/05/2022.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • There is a waiting area in the reception.
    • The seating is are fixed, without armrests.

Entrance (All Services - Internal Entrance)

  • This information is for the entrance located to the right as you enter from the main entrance.
  • Entrance View
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 174cm.

Reception (Main Reception)

  • The desk/counter is 15m (16yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 23/05/2022.
  • The hearing assistance system was working at the time of testing.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • All the doors in the building are at least 75cm wide.
    • Doors may open towards or away from you and some of the doors may be difficult to open.
    • Photographs 5 and 6 show the public computers available for use.
    • The height of these desks are 75cm and there are height adjustable chairs without armrests available.

Customer Services Desks and Consultation Rooms

  • Customer Services are to the right as you enter from the All Services Internal Entrance.
  • There are eight customer services desks, the height of these desks is 70cm.
  • There are 3 consultation rooms.
  • The height of the desks in these rooms is 71cm.
  • There are some chairs with armrests available.
  • Each room has a fixed hearing loop.

DWP Service Desks

  • This area is to the left as you enter from the All Services - Internal Entrance.
  • There are twenty nine DWP service desks, the height of these desks is 70cm.
  • There are some chairs with armrests available.
  • There is a portable hearing loop available at these desks.

Worksop Police Station

  • This area is 20m from the main entrance and is to the right as you enter from the All Services - Internal Entrance.
  • There are chairs available.
  • Some of the chairs have armrests.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Comments View
    • These stairs can only be accessed when either accompanied by a member of staff or by Nottingham Police.

Lift

  • There is a lift for public use.
  • The lift is located ahead and right from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 7m (7yd 1ft) from the main Entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 106cm x 140cm (3ft 6in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • This lift can only be accessed when either accompanied by a member of staff or by Nottingham Police.

Accessible Toilet (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 11m (12yd 1in) from the main entrance.
    • This accessible toilet is located to the left as you enter the building, and to the right as you enter customer services.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from security.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 146cm x 214cm (4ft 9in x 7ft).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 79cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 112cm (3ft 8in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within this accessible toilet.
    • The height of the baby change table once extended is 85cm (2ft 9in).

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are not available.