You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline number: 0800 138 5560, open 24/7
• Assisted Travel Text Relay service: 18001 0800 138 5560, open 24/7
• Email: [email protected].

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking (Platform 1). Skip to the next section.

Parking (Platform 1)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Daily: £3.00 Weekly: £12.00 Monthly: £42.00.
  • The car park is located in front of the entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 470cm (7ft 10in x 15ft 5in).
  • The nearest Blue Badge bay is 6m (6yd 1ft) from the entrance.
  • The furthest Blue Badge bay is 8m (8yd 2ft) from the entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the entrance.
  • There is not tactile paving on the dropped kerb.

You are on Parking (Platform 2). Skip to the next section.

Parking (Platform 2)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Daily: £3.00 Weekly: £12.00 Monthly: £42.00.
  • The car park is located next to Platform 2.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 470cm (7ft 10in x 15ft 5in).
  • The nearest Blue Badge bay is 1m (3ft 3in) from the Platform 2 access point.
  • The furthest Blue Badge bay is 1m (3ft 3in) from the Platform 2 access point.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Platform 1 Ticket Office). Skip to the next section.

Outside Access (Platform 1 Ticket Office)

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• Entrance View
  • This information is for the entrance located at the front of the station.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 135cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 100cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the first set of doors.
  • The gradient of the ramp/slope is slight.

You are on Access Point (Platform 1 from Carlton Road Level Crossing). Skip to the next section.

Access Point (Platform 1 from Carlton Road Level Crossing)

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• Access Point View
  • This information is for the access point located on the right of the main station building.
  • There is an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
• Ramp/Slope View
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does not bypass the step(s).

You are on Access Point (Platform 2 from Carlton Road Level Crossing). Skip to the next section.

Access Point (Platform 2 from Carlton Road Level Crossing)

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• Access Point View
  • This information is for the access point located in the Platform 2 Car Park.
  • There is not an information board/map at this access point.
  • There is step-free access at this access point.
  • There is no gate at this access point.

You are on Inside Access (Ticket Office, Station Platform, Bridge and Steps). Skip to the next section.

Inside Access (Ticket Office, Station Platform, Bridge and Steps)

• There is not level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 22/06/2022.
• The hearing assistance system was working at the time of testing.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Reception (Platform 1 Ticket Office and Ticket Machines). Skip to the next section.

Reception (Platform 1 Ticket Office and Ticket Machines)

• The desk/counter is 9m (9yd 2ft) from the entrance.
• There is not level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Level Change (Ticket Office). Skip to the next section.

Level Change (Ticket Office)

• There is a ramp/slope located after the second set of doors.
• The ramp/slope is used to access the Main Ticket Office and Waiting Room, which leads directly to Platform 1.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the right going up.
• The lighting levels at the ramp/slope are good.
• Handrails are not at the recommended height (90cm-100cm).

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• Comments View
  • Automatic Doors leading to Platform 1 are 110cm wide.
  • They have a dark mat immediately in front of them.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located in the main station building on Platform 1.
• The ticket office is 9m (9yd 2ft) from the entrance.
• The train companies operating from within this station are Northern Railway and East Midlands Railway.
• The train companies that operate within this station include:.
• Please click here for access information for Northern Railway.
• Please click here for access information for East Midlands Railway.
• There is a taxi rank at the station.
• The taxi rank is located in front of the entrance.
• The taxi rank is 4m (4yd 1ft) from the entrance.
• Shops and services within the station include The Mallard Bar/Buffet on Platform 1 and The Railway Café on Platform 2.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are 2.
• The platform(s) accessed by ramp / slope is / are 1.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are not available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • There are no ticket barriers, the automatic doors to access Platform 1 from the ticket office are 110cm wide.
  • Automatic ticket machines are on platforms 1 and 2.
  • The button controls have a height of 110cm.
  • The contactless payment panel has a height of 80cm.

You are on Level Change (Station Platform Bridge and Steps). Skip to the next section.

Level Change (Station Platform Bridge and Steps)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located Platform 1 and 2.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right as you face the entrance.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Carlton Road Level Crossing. Skip to the next section.

Carlton Road Level Crossing

• The level crossing is located on Carlton Road with the Station on the left when leaving the town Centre. There are four separate barriers which, before activation, flash red warning signals on either side of the road in each direction and emit an audio alarm.

You are on Ramp(s) or Slope(s) (Toilets). Skip to the next section.

Ramp(s) or Slope(s) (Toilets)

• There is a ramp/slope located at the end of Platform 1.
• The ramp/slope is used to access toilet block.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the left going up.
• The width of the ramp/slope is 135cm (4ft 5in).

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 85m (92yd 2ft) from the entrance.
  • This accessible toilet is located at the end of Platform 1.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from station staff at the ticket office.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 170cm x 270cm (5ft 7in x 8ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 97cm (3ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 136cm and 136cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 115cm (3ft 9in).
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high visual contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet cubicle.
  • The height of the baby change table once extended is 100cm (3ft 3in).
• Comments View
  • Toilets are for railway customers only.
  • Tickets must be presented to the booking office to gain entry.
  • The door to the block is 85cm wide.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located at the end of Platform 1.
  • The female and male toilets are approximately 85m (92yd 2ft) from the entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Comments View
  • Toilets are for railway customers only.
  • Tickets must be presented to the booking office to gain entry.
  • The door to the block is 85cm wide.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.
• Home visits / services are not available.