You are on Location. Skip to the next section.

Location

• The nearest National Rail station is Great Victoria Street.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Parking information and tariffs are provided at the entrance and by the pay stations.
  • The car park is located on King Street / Francis Street.
  • The car park type is multi storey.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 368cm x 480cm (12ft 1in x 15ft 9in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 198cm (6ft 6in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The Blue Badge bays are located on car park level 3, shopping first floor.
  • Pay Machine heights are between 110-150cm.
  • There are manual doors to the stair and lift well at car park levels P1 to P6.
  • There are automatic doors to the stair and lift well at car park levels P2 to P6.
  • There is no level access at car park level P1.

You are on Entrance (Car Park Entrance). Skip to the next section.

Entrance (Car Park Entrance)

• This information is for the entrance located on car park level 3.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 102cm.
• Comments View
  • There are a set of manual doors next to the automatic doors.
  • This entrance gives access to the first floor of the shopping mall.

You are on Outside Access (Royal Avenue Entrance). Skip to the next section.

Outside Access (Royal Avenue Entrance)

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• Entrance View
  • This information is for the entrance located on Royal Avenue.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 147cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 153cm.
• Comments View
  • There are two sets of automatic doors at this entrance with manual doors between.
  • This entrance gives access to the ground floor of the shopping mall.

You are on Outside Access (Smithfield Market Entrance). Skip to the next section.

Outside Access (Smithfield Market Entrance)

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• Entrance View
  • This information is for the entrance located on Smithfield Square North.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 110cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 153cm.
• Comments View
  • This entrance gives access to the ground floor of the shopping mall.

You are on Outside Access (Berry Street Entrance). Skip to the next section.

Outside Access (Berry Street Entrance)

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• Entrance View
  • This information is for the entrance located on Berry Street.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 110cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 136cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance and between the doors.
  • The gradient of the ramp/slope is slight.
• Comments View
  • This entrance gives access to the ground floor of the shopping mall.

You are on Reception (Customer Relations). Skip to the next section.

Reception (Customer Relations)

• The desk/counter is 20m (21yd 2ft) from the Smithfield Market entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

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• Comments View
  • There are wheelchairs available to borrow for use within the centre.
  • However this is administered by Motability based in Smithfield Market.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • There is a children's play area on the first floor of the shopping mall near the car park entrance.

You are on Eating and Drinking (Food Hall). Skip to the next section.

Eating and Drinking (Food Hall)

• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks cannot be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• The distance between the floor and the highest table is 95cm (3ft 1in).
• The standard height for tables is 72cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• The type of food served here is fast food.

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• Comments View
  • The information given is for the seating area of the shopping centre food court.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

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• Steps View
  • The floors which are accessible by stairs are P1, P2, P3 (S1), P4, P5, P6.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the parking on level P1.

You are on Other Floors (Main Concourse - Smithfield End). Skip to the next section.

Other Floors (Main Concourse - Smithfield End)

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G, 1.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are bright.

You are on Other Floors (Main Concourse - Royal Avenue End). Skip to the next section.

Other Floors (Main Concourse - Royal Avenue End)

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G, 1.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are bright.
• Comments View
  • There is another escalator which gives access to floors 1, 2.
  • Private offices are on the second floor.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located to the left as you enter via the car park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are P2, P3 (S1), P4, P5, P6.
• The lift is approximately 4m (4yd 1ft) from the car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 192cm x 173cm (6ft 4in x 5ft 8in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There are 2 lifts that serve levels P2 to P6 and 2 lifts that serve levels P3 to P6 only.
  • Shops are at level P3 (shopping first floor).
  • Blue Badge parking is at level P3 (shopping first floor).

You are on Lift (Royal Avenue End). Skip to the next section.

Lift (Royal Avenue End)

• There is a lift for public use.
• The lift is located on the main concourse.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, (2).
• The lift is approximately 10m (10yd 2ft) from the Royal Avenue entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 144cm x 202cm (4ft 9in x 6ft 8in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There are private offices on the second floor which is not open to the public.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and access View
  • The facility is located on the first floor of the shopping level, to the left as you enter from the car park level 3 entrance.
  • The facility is approximately 10m (10yd 2ft) from the car park entrance.
  • There is level access to the facility.
• Dimensions and features View
  • You do need a key for the facility.
  • It is not a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The width of the door is 100cm (3ft 3in).
  • The dimensions of the facility are 385cm x 319cm (12ft 8in x 10ft 6in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is wall mounted.
  • The length of the facility changing bench is 178cm (5ft 10in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the left as you face the toilet is 70cm (2ft 4in).
  • The transfer space on the right as you face the toilet is 265cm (8ft 8in).
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Drop down rails are provided for the toilet.
  • As you face the toilet the drop down rail(s) is/are on both sides.
  • The type of wash basin is fixed.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • Disposal facilities are available.
  • A privacy screen is available.
  • Wide tear off paper roll is available.
  • The facility has a non-slip floor.
  • A functioning emergency alarm is available.

You are on Accessible Toilet (First Floor - Standard Toilets). Skip to the next section.

Accessible Toilet (First Floor - Standard Toilets)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile, written text and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the lift by the Royal Avenue entrance.
  • This accessible toilet is located in the male and female standard toilet facilities on the first floor.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is not a shared toilet.
  • There is a similar accessible cubicle in each of the female and male standard toilet facilities.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is light.
  • The dimensions of the accessible toilet are 148cm x 197cm (4ft 10in x 6ft 6in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 83cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and general domestic waste disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • The male cubicle was measured. The female cubicle is similar.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the first floor.
  • The female toilet(s) is/are approximately 30m (32yd 2ft) from the lift by the Royal Avenue entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • This is by lift.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the first floor.
  • The male toilet(s) is/are approximately 30m (32yd 2ft) from the lift by the Royal Avenue entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • Lighting levels are bright.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located on the first floor of the shopping level by the standard toilets.
• The parent and baby room is approximately 30m from the lift by the Royal Avenue entrance.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 100cm (3ft 3in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 93cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

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• Comments View
  • Other facilities include a microwave (above 120cm high), a, nappy vending machine (120cm high), a modesty curtains for the nursing chairs, a paper towel dispenser and a bottle warmer.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.