Access Guide
Introduction
- Services / facilities within the building include a retail store and café.
Location
- The venue is located within Shane Retail Park.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Balmoral.
-
Comments
View
- Dunelms is situated on a retail park outside of the city centre.
Opening Times
- Monday 09:00 - 21:00.
- Tuesday 09:00 - 21:00.
- Wednesday 09:00 - 21:00.
- Thursday 09:00 - 21:00.
- Friday 09:00 - 21:00.
- Saturday 09:00 - 18:00.
- Sunday 09:00 - 18:00.
- Please click here for information on opening times.
Parking
- The venue does not have its own car park.
-
Public Car Parks
View
- There is a car park for public use within 200m (approx).
- The name of the car park is Shane Retail Park.
- The car park is located in front of the store.
- There is a/are Blue Badge parking bay(s) available within the car park.
-
Drop-off Point
View
- There is not a designated drop off point.
-
Comments
View
- Parking is free for 3 hours only.
Outside Access (Main Entrance)
-
Entrance
View
- This information is for the entrance located at the front of the building.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 135cm.
-
Comments
View
- The gap between the bollards is 110cm.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
-
Comments
View
- Customer services is now located at all till points.
Eating and Drinking
- The following information is for the café.
- The café is located on the first floor, at the top of the stairs and to the left.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 20m (21yd 2ft) from the lift.
- The distance between the floor and the lowest table is 49cm (1ft 7in).
- The distance between the floor and the highest table is 75cm (2ft 6in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Picture menus are available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Other Floors
-
Steps
View
- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
Lift
- There is a lift for public use.
- The lift is located in the centre of the store, to the left of the stairs.
- The lift is a standard lift.
- The floors which are accessible by this lift are G and 1.
- The lift is approximately 30m (32yd 2ft) from the Main Entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 160cm x 210cm (5ft 3in x 6ft 11in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Parent and Baby Room (Baby Change)
- There is a parent and baby room for public use.
- The parent and baby room is located near the toilets on the first floor, in the far right hand corner.
- The parent and baby room is approximately 30m from the lift.
- There is step-free access to the parent and baby room, via lift.
- Staff do not need to be notified for use of the room.
- There is tactile, pictorial and written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 90cm (2ft 11in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 90cm.
- The wash basin tap type is sensor.
- There is/are not chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
Accessible Toilet (Right Hand Transfer)
- Accessible toilet facilities are available.
-
Location and Access
View
- There is tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- This accessible toilet is approximately 30m (32yd 2ft) from the lift.
- This accessible toilet is located on the first floor, in the far right corner from the lift and stairs.
- There is level access to this accessible toilet.
- This is by lift.
-
Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 102cm (3ft 4in).
- The door is easy to open.
- The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 88cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and general domestic waste disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 87cm and 174cm from the floor.
-
Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- There is a high colour contrast between the wall-mounted grab rail(s) and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are good.
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located on the first floor.
- The female and male toilets are approximately 30m (32yd 2ft) from the lift.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels in the female and male toilets are good.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
- Home visits / services are not available.
-
Comments
View
- Wheelchairs are available to use by asking a member of staff.