You are on Overview. Skip to the next section.

Overview

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• About View
  • Facilities available in the venue include: a heritage exhibition space, bars, merchandise counter, confectionary stands, and a learning exhibition area.
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street standard parking and a public car park nearby.
  • The nearest parking is located behind the Europa Hotel on St Andrew's Square.
  • View information on Great Northern Car Park (opens new tab) .
  • The nearest step-free train station is Grand Central.
  • The nearest bus station is Grand Central.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the corridor leading to grand circle auditorium.
  • The following areas have stepped access: access to seating in grand circle seating, upper circle and the gods.
  • Access throughout may include manual doors and doors permanently held open.
  • G, 1, 2 and 3 can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • British Sign Language Interpreters can be requested prior to your visit.
  • Documents are available in the following formats: large print and audio.
  • There is a fixed loop in the box office, bar areas, main auditorium, and studio.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.
  • Staff receive the following training: Sighted Guide Training which is provided to all front of house staff via the Guide Dogs UK organisation.

You are on Parking. Skip to the next section.

Parking

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• On-street Parking View
  • On-street standard parking is available.
• Public Car Parks View
  • There is a public car park located on St Andrews Square.
  • The name of the car park is Great Northern Car Park.
  • Designated Blue Badge parking bays are available in the car park.
  • Alternative parking details can be found via the getting here section on the Grand Opera House website.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 4 toilets with adaptations.
  • Toilets with adaptations are located on floors G, 1 and 2.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Ambulant toilet facilities are located on floors G, 1 and 2.
  • The male and female step-free standard toilet facilities are located on floors G, 1, and 2.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located in all toilets with adaptations and standard toilets.

You are on Main Entrance. Skip to the next section.

Main Entrance

• This entrance is located to the front of the venue.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door at this entrance.
• The door opens by sliding.
• The width of the opening is 148cm.
• The door has a low visual contrast.
• There is a second single automatic door.
• The second door opens towards you.
• The width of the opening is 148cm.
• There is a small lip on the threshold of the opening.
• The second door has a low visual contrast.

You are on Box Office and Merchandise. Skip to the next section.

Box Office and Merchandise

• The reception is located to the right of side of the venue.
• The distance from the main entrance is 2m.
• There is step-free level access to the reception.
• The height of the reception desk is 105cm.
• There is a lowered section at the desk.
• The height of the lowered section is 76cm.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• Some flooring is shiny and patterned.
• Lighting levels vary due to the size of the space.

You are on Merchandise and Confectionary Counter. Skip to the next section.

Merchandise and Confectionary Counter

• The counter is located to the left of the main entrance.
• The distance from the main entrance is 5m.
• There is step-free level access to the counter.
• The height of the counter is 104cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Some flooring is shiny and patterned.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: the corridor leading to grand circle auditorium.
• The following areas have stepped access: access to seating in grand circle seating, upper circle and the gods.
• Access throughout may include manual doors, doors permanently held open and narrow walkways.
• Some flooring is patterned.
• There is a high visual contrast between the walls and floor in all areas.
• There is background noise in this area which varies depending on the function/event.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Lighting levels are adjustable in some areas.

You are on Stalls Bar - Ground Floor. Skip to the next section.

Stalls Bar - Ground Floor

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• Location and Access View
  • The Stalls Bar is located to the rear of the ground floor.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • The following are available: drinking straws.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system could not be tested at the time of the survey.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the rear of the entrance foyer, along the rear wall.
  • There is step-free level access to the counter.
  • The height of the counter is 115cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 75cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables.
  • Some chairs are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Main Auditorium - Ground Floor. Skip to the next section.

Main Auditorium - Ground Floor

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• Theatre Information View
  • Advanced bookings are available.
  • Concessions are available.
  • Group, concession, and membership discounts are available on selected productions and performances.
  • These discounts must be requested at purchase, are subject to availability, and apply only to specific performances.
  • Captioned performances are available.
  • Selected performances are captioned, please refer to the website.
  • Signed performances are available.
  • Selected performances are signed, please refer to the website.
  • Audio described performances are available.
  • Selected performances are audio described, please refer to the website.
  • Autism friendly/relaxed performances are available.
  • Selected performances are autism friendly/relaxed, please refer to the website.
  • Sensory friendly performances are available.
  • Selected performances are sensory friendly, please refer to the website.
  • There is an infrared assisted hearing system.
  • The hearing assistance system was tested and working at the time of the survey.
  • View information on access performances and provisions (opens new tab) .
• Auditorium View
  • The most accessible route to the auditorium has step-free level access.
  • There is step-free level access to a row of seating, this may include the use of a lift.
  • There is a designated seating area.
  • The following rows have step-free access via ramps or slopes:
  • Stalls: Pit Row 1 - 1, Pit Row 1 - 18, A21, B1, G29, M2, M3, M26, M28.
  • Upper Circle: F15, F17.
  • The following rows have stepped access: all other rows have stepped access.
  • View the seating plan/auditorium map (opens new tab) .
  • Some flooring is shiny and patterned.
  • Seating available includes: flip-down seats with armrests.

You are on Designated Seating. Skip to the next section.

Designated Seating

• The designated seating area surveyed is located in the stalls, circle and upper circle seating areas.
• The most accessible route to the designated seating has doors permanently held open.
• There is step-free level access via lift to the designated seating.
• Before a performance doors to access the auditorium will be permanently held open.
• The designated seating area is not clearly marked or signed.
• There are 10+ designated spaces for wheelchair users.
• The number of spaces for wheelchair users varies.
• The view from this seating area is clear from obstructions.
• Companions sit next to you, behind you and in front of you.
• There is a member of staff available for assistance.
• There is space for an assistance dog to rest.
• Lighting levels vary due to the size of the space.
• Lighting levels are adjustable.
• There is a toilet with adaptations close to the seating area (within approximately 50m).

You are on Toilet with Adaptations (Left Hand Transfer - Ground Floor). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer - Ground Floor)

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• Location and Access View
  • The toilet surveyed is located on the ground floor, to the rear left of the stalls bar.
  • The distance from the main entrance is 27m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens by sliding and has a low visual contrast.
  • The width of the door opening is 87cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 155cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 87cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 96cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 109cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 93cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 116cm from the floor.
  • The height of the baby change facility when in use is 91cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left of the main entrance.
• The distance from the main entrance is 2m.
• The most accessible route to the lift has step-free level access.
• G, 1, 2 and 3 are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 155cm (width) x 165cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing and a visual floor indicator.
• Lighting levels were even at the time of the survey.

You are on Central Stairs. Skip to the next section.

Central Stairs

• The stairs surveyed are located ahead from the main entrance.
• G, 1, 2 and 3 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Grand Circle Bar - Level 1. Skip to the next section.

Grand Circle Bar - Level 1

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• Location and Access View
  • The Grand Circle Bar is located on level 1, to the left on exiting the lift.
  • The most accessible route has step-free level access, a slight ramp or slope and doors permanently held open.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 178cm.
• Service View
  • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are handheld and displayed on the counter.
  • The following are available: drinking straws.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system could not be tested at the time of the survey.
• Order and Payment View
  • The bar was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 116cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 86cm.
  • The counter has windows.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, benches and high stools.
  • Furniture available in this area includes: tables, high tables and long tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Toilet with Adaptations (Right Hand Transfer - Level 1). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer - Level 1)

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• Location and Access View
  • The toilet surveyed is located on level 1, to the left on exiting the lift.
  • The distance from the lift is 7m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 97cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 199cm (width) x 221cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 132cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 98cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 112cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 93cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 122cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on The Studio Bar - Level 2. Skip to the next section.

The Studio Bar - Level 2

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• Location and Access View
  • The Studio Bar is located to the rear of level 2.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are handheld.
  • The following are available: drinking straws.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system could not be tested at the time of the survey.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the rear on the right.
  • There is step-free level access to the counter.
  • The height of the counter is 115cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 86cm.
  • The counter has mirrors.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: high stools.
  • Furniture available in this area includes: high tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Upper Circle Bar - Level 2. Skip to the next section.

Upper Circle Bar - Level 2

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• Location and Access View
  • The Upper Circle Bar is located on level 2, to the right on exiting the lift.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are handheld.
  • The following are available: drinking straws.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system could not be tested at the time of the survey.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the right side of level 2.
  • There is step-free level access to the counter.
  • The height of the counter is 116cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 86cm.
  • The counter has mirrors and patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Studio Theatre - Level 2. Skip to the next section.

Studio Theatre - Level 2

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• Theatre Information View
  • Advanced bookings are available.
  • Concessions are available.
  • Group, concession, and membership discounts are available on selected productions and performances.
  • These discounts must be requested at purchase, are subject to availability, and apply only to specific performances.
  • Captioned performances are available.
  • Selected performances are captioned, please refer to the website.
  • Signed performances are available.
  • Selected performances are signed, please refer to the website.
  • Audio described performances are available.
  • Selected performances are audio described, please refer to the website.
  • Autism friendly/relaxed performances are available.
  • Selected performances are autism friendly/relaxed, please refer to the website.
  • Sensory friendly performances are available.
  • Selected performances are sensory friendly, please refer to the website.
  • There is a fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • View information on access performances and provisions (opens new tab) .
• Auditorium View
  • The most accessible route to the auditorium has step-free level access.
  • There is step-free level access to a row of seating, this may include the use of a lift.
  • The following rows have stepped access: all bleacher seating.
  • Space available to the front of the bleacher seating is for wheelchair users.
  • View the seating plan/auditorium map (opens new tab) .
  • The flooring is shiny.
  • Seating available includes: flip-down seats with armrests.

You are on Exhibition Space - Level 3. Skip to the next section.

Exhibition Space - Level 3

• This area is indoors.
• There is step-free level access throughout all areas.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• There may be background noise.
• Lighting levels were even at the time of the survey.
• Display information includes: pictorial and information boards.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: tables.
• Some seating and tables are fixed.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is suitable for wheelchair users.