Access Guide
Overview
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About
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- Facilities available in the venue include: a café, swimming pools, a gym, studios, sports hall and outdoor pitches.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest step-free train station is Langton Place.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors, doors permanently held open and automatic doors.
- G, 1 and 2 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 6 toilets with adaptations.
- The toilet with adaptations is located before the wet changing village, in the changing village and on levels 1 and 2.
- The transfer space varies between left and right in the toilets with adaptations.
- Ambulant toilet facilities are located in the dry change and reception area toilets.
- The male and female step-free standard toilet facilities are located in the wet changing village, and dry changing area.
- The shared step-free standard toilet facilities are located in the reception toilet area.
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Changing Places and Changing Facilities
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- The Changing Places toilet facilities are located beyond the entrance of the wet changing village, to the left.
- The changing facilities which have adaptations are located in the dry changing area and the wet changing village.
- Standard changing facilities are located in the wet changing village and the dry changing areas.
- Parent and baby changing facilities are located in the wet changing village.
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Washroom and Shower Facilities
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- The shower facilities which have adaptations are located within the poolside communal shower area, wet side changing village and standard dry side changing rooms.
- Standard shower facilities are located in the wet side changing village and the dry side changing rooms.
Parking
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Car Park
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- The car park is located at the front of the centre.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 10 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 192cm (width) x 473cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 132cm.
- The nearest designated bay is 22m from the entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
- There is a slight lip on to the walk way to the entrance .
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- There are 3 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 192cm (width) x 473cm (depth).
- The controls are not at a suitable height for a wheelchair user.
- The nozzle holster is not at a suitable height for a wheelchair user.
- The charging points require tap and pay (contactless payment).
- There are no electric vehicle charging points designated for Blue Badge holders.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located in front of the entrance.
Entrance
- This entrance is located at the front of the venue.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 100cm.
- The door has a low visual contrast.
- There is a second single automatic door.
- The second door opens by sliding.
- The width of the opening is 100cm.
- The second door has a low visual contrast.
Reception
- The reception is located to the left of the entrance.
- The distance from the entrance is 6m.
- There is step-free level access to the reception.
- The height of the reception desk is 131cm.
- There is a lowered section at the desk.
- The height of the lowered section is 75cm.
- The reception has patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: sofas.
- Furniture available in this area includes: coffee tables.
- There are security barriers with a wider opening which are operated by key card.
Getting Around
- There is step-free level access throughout all areas, this may include the use of a lift.
- Access throughout may include manual doors, doors permanently held open and automatic doors.
- There is a high visual contrast between the walls and floor in all areas.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels were even at the time of the survey.
Eating and Drinking (Little Bistro Café )
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Location and Access
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- The Little Bistro Café is located to the right of the entrance.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
- Full table service is not available.
- Menus are digital and displayed on the counter.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The service counter was surveyed.
- The counter is located to the rear of the seating area.
- There is step-free level access to the counter.
- The height of the counter is 85cm.
- There is not a lowered section at the counter.
- The counter has windows and patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests, benches, stools and high stools.
- Furniture available in this area includes: tables, coffee tables, high tables and long tables.
- Some tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
Changing Area (Ground Floor - Wet Side Changing Village)
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Changing Area
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- The gender inclusive changing area was surveyed.
- The changing area is located on the ground floor.
- The distance from the entrance is 33m.
- The most accessible route to the changing area has step-free level access.
- There is step-free level access into the changing area.
- The door opens inwards and has a medium visual contrast.
- The width of the door opening is 92cm.
- Internally the door has a medium visual contrast.
- Facilities in this area include: changing cubicles, toilets, showers, a changing bench, baby change facilities and lockers.
- There are lockers at a suitable height for a wheelchair user.
- The height of the baby change facility when in use is 72cm.
- Lighting levels were even at the time of the survey.
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Toilet Facilities
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- There is step-free level access to the toilet facilities.
- There are no ambulant toilet facilities available.
- There is a wash basin, a wall mounted soap dispenser, a baby changing table and a hand dryer available.
- The wash basin has a lever mixer tap.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is a fixed height shower head.
- The shower controls are push.
Changing Room with Adaptations (Ground Floor - Wet Side Changing Village - Left Hand Transfer)
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Location and Access
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- The changing room surveyed is located within the unisex wet changing village to the left, on passing the mirrors.
- The distance from the main entrance is 37m.
- The most accessible route to the changing room has step-free level access and manual doors.
- There is step-free level access into the changing room.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a medium visual contrast.
- The width of the door opening is 92cm.
- The door has a twist lock.
- Internally the door has a medium visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- Facilities available in the changing room include: a chair/stool, a toilet, a wash basin, a wheel-in shower and a locker at a suitable height for a wheelchair user.
- The dimensions of the changing room are 185cm (width) x 188cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left of the toilet as you look at it.
- The lateral transfer space is 140cm (from the side of the toilet pan).
- There is a spatula flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 81cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 81cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 82cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The changing room has no disposal facilities.
- There are multiple coat hooks.
- The coat hooks are 108cm and 140cm from the floor.
- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- There is a flip-down shower seat.
- The shower seat is 48cm from the floor.
- The shower controls are lever mixer.
- There are grab rails and dropdown rails for the shower.
- The shower grab rails have a high visual contrast.
- The shower dropdown rails have a high visual contrast.
- There is no emergency alarm for the shower.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Shower with Adaptations (Ground Floor - Wet Side Changing Village)
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Location and Access
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- The shower surveyed is located within the poolside communal shower area.
- The distance from the wet side changing village entrance is 17m.
- The most accessible route to the shower has step-free level access.
- There is step-free level access into the facility.
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Dimensions and Features
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- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is a flip-down shower seat.
- The shower seat is 48cm from the floor.
- There are grab rails and a dropdown rail for the shower.
- The grab rails have a high visual contrast.
- The dropdown rail has a high visual contrast.
- There is no emergency alarm for the shower.
- There is no mirror.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- There is also a shower with adaptations at the opposite end with no dropdown rail.
Changing Places (Ground Floor - Transfer Both Sides)
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Location and Access
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- The Changing Places facility surveyed is located beyond the wet side changing village entrance, to the left.
- The Changing Places toilet is in addition to other toilet facilities.
- The distance from the main entrance is 34m.
- The most accessible route to the Changing Places facility has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 99cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- The dimensions of the facility are 398cm (width) x 305cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
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Toilet Details
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- There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
- The transfer space on the right as you face the toilet is 280cm.
- The transfer space on the left as you face the toilet is 81cm.
- There is a spatula flush on the right transfer side.
- There is no horizontal grab rail for the toilet.
- There is a vertical grab rail on the right as you face the toilet.
- The vertical grab rail has a high visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 88cm from the floor.
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Changing Bench and Hoist Details
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- The changing bench is wall mounted and height adjustable.
- The length of the changing bench is 179cm.
- The facility hoist is powered overhead and accesses all areas.
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Shower Details
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- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is no shower seat.
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Other Facilities
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- There is a height adjustable wash basin.
- The wash basin has a lever mixer tap.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 95cm from the floor.
- There is not a towel dispenser.
- The towel dispenser is 100cm from the floor.
- A wide paper roll dispenser is available.
- The height of the wide paper roll dispenser is 100cm.
- There is a wall mounted hand dryer.
- The hand dryer has a medium visual contrast.
- The hand dryer is 96cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The facility has a sanitary bin.
- There are no coat hooks.
- A privacy screen is not available.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Pools - Main - Training - Splash
- This is an indoor swimming pool.
- There is step-free level access throughout this area.
- Access throughout this area may include uneven surfaces and slippery surfaces.
- There is an emergency alarm at poolside.
- Lighting levels were even at the time of the survey.
- Access into the water is via a ladder.
- Guests get into the water by dropping directly in from the side of the pool.
- The pool has a lifeguard on duty at all times.
- The following adaptations are available for disabled people: pool pod and submersible wheelchair.
- Additional facilities include: children's pools and poolside showers.
- All pools are accessed via the wet side changing area.
Toilet with Adaptations (Ground Floor - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the left of the reception desk.
- The distance from the entrance is 11m.
- The most accessible route to the toilet has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 92cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 191cm (width) x 322cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 111cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 81cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 72cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 119cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a nappy/incontinence items bin.
- There is one coat hook.
- The coat hook is 127cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Lift
- The lift surveyed is located beyond the security barriers, to the right.
- The distance from the entrance is 24m.
- The most accessible route to the lift has step-free level access.
- G, 1 and 2 are accessed by this lift.
- The lift door has a medium visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings, Braille markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 101cm.
- The internal dimensions of the lift are 95cm (width) x 128cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located beyond the security barriers, to the left.
- G, 1 and 2 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Gym (First Floor)
- The gym is located on the first floor.
- There is step-free level access into the gym.
- There are double automatic doors with a high visual contrast.
- The doors open towards you.
- The width of the opening is 168cm.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The gym is staffed when open.
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
- There is not a hearing assistance system.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Toilet with Adaptations (First Floor - Dry Side - Right Hand Transfer )
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Location and Access
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- The toilet surveyed is located on the first floor, to the the left of the dry change entrance.
- The distance from the lift is 22m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 91cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 187cm (width) x 226cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 119cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 90cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 71cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 83cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 82cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a sanitary bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Changing Area (First Floor - Dry Side - Female)
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Changing Area
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- The female changing area was surveyed.
- The changing area is located on the first floor.
- The distance from the lift is 24m.
- The most accessible route to the changing area has step-free level access and manual doors.
- There is step-free level access into the changing area.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 86cm.
- Internally the door has a high visual contrast.
- Facilities in this area include: changing cubicles, showers, a changing bench and lockers.
- There are lockers at a suitable height for a wheelchair user.
- Lighting levels were even at the time of the survey.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is a fixed height shower head.
- The shower controls are push.
- There is no shower seat.
Shower with Adaptations (First Floor - Dry Side - Female)
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Location and Access
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- The shower surveyed is located within the standard dry changing room on the first floor.
- The distance from the lift is 28m.
- The most accessible route to the shower has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is no signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 86cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door .
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Dimensions and Features
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- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is a flip-down shower seat.
- The shower seat is 49cm from the floor.
- There are grab rails and dropdown rails for the shower.
- The grab rails have a high visual contrast.
- The dropdown rails have a high visual contrast.
- There is a pull cord emergency alarm for the shower within 10cm from the floor.
- There is no mirror.
- There is no shelf.
- The facility has no disposal facilities.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
