Access Guide
Opening Times
- Opening times do vary depending on performances.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Bridge End.
Parking (Cityside Retail Park)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- There is a 5 hour parking limit after which a ticket will be issued for all users.
- The car park is located at the front of Cityside Retail Park.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 260cm x 400cm (8ft 6in x 13ft 1in).
- The nearest Blue Badge bay is 45m (49yd 8in) from the Cityside Retail Park entrance.
- The furthest Blue Badge bay is 55m (60yd 5in) from the Cityside Retail Park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Cityside Retail Park)
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Entrance
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- This information is for the entrance located at the front of Cityside Retail Park.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 106cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Comments
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- There is a similar door to the right.
Other Floors (Cityside Retail Park)
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Steps
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- The floors which are accessible by stairs are G, 1, 2, 3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G, 1.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are not clearly marked.
- The lighting levels are good.
Lift (Cityside Retail Park)
- There is a lift for public use.
- The lift is located to the left as you enter the Cityside Retail Park.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 7m (7yd 1ft) from the Cityside Retail Park entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 104cm x 136cm (3ft 5in x 4ft 6in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
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Comments
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- Photograph 1 shows the lift on the ground floor of the Cityside Retail Park
- Photograph 3 shows the lift on level 1, which is 20m from the Movie House entrance.
- Photograph 4 shows the lift on level 2, which is 10m from the Movie House accessible entrance.
Entrance (Movie House)
- This information is for the entrance located on level 2 of Cityside Retail Park.
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Entrance
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- There is step-free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 293cm.
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Comments
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- Photograph 3 shows the automatic ticket machine to the left of the entrance.
Entrance (Movie House - Accessible Entrance)
- This information is for the entrance located on level 2.
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Entrance
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- There is ramped/sloped access at this entrance.
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 86cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the door opening is 86cm.
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Ramp/Slope
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- The ramp/slope is located beyond the accessible entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 106cm (3ft 6in).
- The lighting levels at the ramp/slope are moderate to good.
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Comments
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- This entrance leads directly to the first floor of the Movie House, where the movie are shown, and can only be accessed by request at the box office.
- You will be asked to use the Cityside lift from level 1 to level 2 and a member of staff will meet you at the entrance.
- Photograph 1 shows the corridor on level 2 as you leave the lift.
- Photograph 4 shows the second entrance door at the top of the ramp from the first floor of the Movie House.
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Comments
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- This entrance leads directly to the first floor of the Movie House, where the movie are shown, and can only be accessed by request at the box office.
- You will be asked to use the Cityside lift from level 1 to level 2 and a member of staff will meet you at the entrance.
- Photograph 1 shows the corridor on level 2 as you leave the lift.
- Photograph 4 shows the second entrance door at the top of the ramp from the first floor of the Movie House.
Reception (Box Office)
- The desk/counter is 3m (3yd 10in) from the Movie House entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- This venue does play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are low to moderate.
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Comments
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- Photograph 6 shows the refreshments bar on the first floor.
- The bar is 95cm high.
- This bar is only staffed at busy periods.
- Photograph 7 shows 2 clearly marked steps without handrails leading to the amusement area on the first floor.
- Photograph 8 shows the amusement area.
Other Floors
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Steps
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- The floors which are accessible by stairs are 1, 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
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Comments
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- All screens are situated on level 2.
- These steps can be overcome by using the accessible entrance.
Cinema
- The cinema has 14 screens.
- All screens have not got level access.
- Screen(s) 1-7 has(have) level access.
- Screen(s) 8-14 has(have) access by slope.
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Seating and additional access information
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- Films are mainly mainstream.
- Films are rotated to allow access to all films.
- There are designated spaces for wheelchair users.
- Designated spaces are situated at the front and at the back of the cinema.
- Wheelchairs may be left with you.
- A companion may sit near you.
- Companions sit next to you.
- It is 100m (109yd 1ft) from the foyer to the accessible toilet.
- This venue does have audio description.
- There is a hearing assistance system.
- The hearing assistance system is a fixed loop.
- The rows suitable for hearing assistance systems are all rows.
- The hearing assistance system was not tested at the time of the survey.
- Subtitles are available.
- Concessions are available.
- Assistance dogs are allowed in the cinema.
- There is not a wheelchair to borrow.
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Comments
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- All the doors leading to the screens are double, open towards you and are at least 75cm wide.
- Screens 1 to 7 have an easy slope to access some of the seating, as seen in photographs 2 and 3.
- Photograph 4 shows the wheelchair space in screen 3.
- Screens 8 to 14 have clearly marked medium steps to access some of the seating, as seen in photographs 8 and 9.
- Photographs 11 and 12 show the wheelchair spaces at the front of screen 14.
Toilet with Adaptations (Screen 4 - Left Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 50m (54yd 2ft) from the accessible entrance.
- This accessible toilet is located ahead as you enter from the accessible entrance, to the right of screen 4.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is easy to open.
- The dimensions of the accessible toilet are 150cm x 167cm (4ft 11in x 5ft 6in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is sensor.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer requires hands to be inserted into the top.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are moderate to good.
Standard Toilet(s) (Screens 4 and 5)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located ahead as you enter from the accessible entrance, to the right of screen 4.
- The female toilet(s) is/are approximately 50m (54yd 2ft) from the accessible entrance.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels in the female toilets are good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located ahead as you enter from the accessible entrance, to the left of screen 5.
- The male toilet(s) is/are approximately 50m (54yd 2ft) from the accessible entrance.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels in the male toilets are good.
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Access to Standard Shared Toilet(s)
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- Inside the venue, there is not level access to the shared toilet(s).
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Comments
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- There is a lowered urinal in the male toilet.
- There is a lowered sink in the male and female standard toilet.
- The height of the sinks is 75cm.
Level Change (Screen 4 Male and Female Standard Toilets)
- The ramp does have handrails.
- The handrails are on both sides.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located beyond the entrance to the male and female standard toilets.
- There is/are 8 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Level Change (Screens 8 to14, Changing Places, Accessible Toilet, Standard Toilets, Parent and Baby Room)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading to screens 8 to 14.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on the left going up.
Changing Places
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Location and Access
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- The facility is located ahead and to the right as you enter from the accessible entrance adjacent to screens 8 - 14.
- The facility is approximately 45m (49yd 8in) from the accessible entrance.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access to the facility.
- The facility surveyed is not for the sole use of disabled people.
- There is a high colour contrast between the external door and wall .
- There is a high colour contrast between the internal door and wall.
- You do not need a key for the facility.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door is 100cm (3ft 3in).
- The dimensions of the facility are 402cm x 322cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- There is a medium colour contrast between the walls and floor.
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Toilet Details
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- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 270cm (8ft 10in).
- The transfer space on the left as you face the toilet is 85cm (2ft 9in).
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- There is a medium colour contrast between the dropdown rail(s) and wall.
- As you face the toilet there are vertical grab rails on both sides.
- There is a medium colour contrast between the wall-mounted grab rails to the left of the toilet and wall .
- There is a medium colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a spatula flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 60cm.
- The toilet has a cistern.
- There is a low colour contrast between the toilet seat and pan.
- There is not an emergency alarm for the toilet.
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Changing Bench and Hoist Details
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- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is a shower unit with a detachable shower head.
- The shower head is height adjustable.
- The adjustable shower head can be placed between 105cm and 185cm when mounted.
- There is no seat for the shower.
- There is not a vertical grab rail for the shower.
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Other Facilities
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- A privacy screen is available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- There is a high colour contrast between the wash basin grab rail(s) and wall.
- There is a soap dispenser.
- The soap dispenser is not at the recommended height of 80cm-100cm.
- The height of the soap dispenser is 110cm.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 151cm.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 94cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a/are general domestic waste and clinical waste disposal units.
- There is not an emergency alarm for the facility.
- There is not a coat hook.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
Toilet with Adaptations (Screens 8 to 14 - Right Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is tactile and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 45m (49yd 8in) from the accessible entrance.
- This accessible toilet is located ahead and to the right as you enter from the accessible entrance, to the right of screen 14.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The door is easy to open.
- The dimensions of the accessible toilet are 144cm x 254cm (4ft 9in x 8ft 4in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 77cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is sensor.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer requires hands to be inserted into the top.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
Standard Toilet(s) (Screens 8 to 14)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located ahead and to the left as you enter from the accessible entrance, to the right of screen 9.
- The female toilet(s) is/are approximately 50m (54yd 2ft) from the accessible entrance.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels in the female toilets are good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located ahead and to the left as you enter from the accessible entrance, to the right of screen 9.
- The male toilet(s) is/are approximately 50m (54yd 2ft) from the accessible entrance.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels in the male toilets are good.
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Comments
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- There is a lowered urinal in the male toilet.
- There is a lowered sink in the male and female standard toilet.
- The height of the sinks is 75cm.
Parent and Baby Room (Screens 8 to 14)
- There is a parent and baby room for public use.
- The parent and baby room is located ahead and to the right as you enter from the accessible entrance, to the left of screen 10.
- The parent and baby room is approximately 50m from the accessible entrance.
- There is ramped/sloped access to the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 85cm (2ft 9in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 86cm.
- The wash basin tap type is lever.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
Additional Info
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.