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The new name for DisabledGo

Visit Belfast Welcome Centre

9 Donegall Square North, Belfast, BT1 5GB

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Access Guide

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Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Belfast.
  • There is a bus stop within 150m (164yds) of the venue.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Great Victoria Street.

Opening Hours

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
    • The name of the car park is Montgomery Street Car Park.
    • The car park is located approximately 350m east along Chichester Street.
  • Comments View
    • There is a strip of blue badge parking along Wellington Place.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • There is ramped/sloped and stepped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are permanently held open.
    • The door(s) is/are double width.
    • The width of the door opening is 135cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located at the threshold of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
  • Step(s) View
    • The step(s) is/are located beyond the entrance of the store.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.

Lift (Main Entrance)

  • There is a lift for public use.
  • The lift is located just beyond the entrance.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is approximately 2m (2yd 7in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 95cm (3ft 1in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is good.

Reception

  • The desk/counter is 20m (21yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 07/11/2022.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • There is a second hearing assistance system at the desk that was not working at the time of survey.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • There are information tablets available at the information desks. The touchscreen of the tablets is between 90cm and 120cm high. There are low level tablet computers available.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.