You are on Overview. Skip to the next section.

Overview

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• About View
  • This is a theatre and conference centre.
  • Facilities available in the venue include: an auditorium, studio hall theatre, and bars.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Oxford Street car park.
  • View information on Oxford Street Car Park (opens new tab) .
  • The nearest step-free train station is Lanyon Place.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: access to the toilet with adaptations and standard toilets to the right from the entrance on the ground concourse level and designated seating in Block A rows 13 and 14.
  • The following areas have stepped access: access to the male and female standard toilets to the right from the entrance on the ground concourse level and the majority of seating in the auditorium and studio hall.
  • Access throughout may include manual doors.
  • The Ground Level Concourse, Level 1 Gallery, Level A, Level 2 Gallery, and Level B can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • British Sign Language Interpreters can be requested prior to your visit.
  • Waterfront Hall is part of the JAM card programme, visitors can use this to communicate their accessibility needs discreetly.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: phone charging points and Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 4 toilets with adaptations.
  • Toilets with adaptations are located on the ground level concourse, in bar 1 on level B, in bar 2 on the level 2 gallery and the Arc Brasserie on level A.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Ambulant toilet facilities are located in all male and female toilets on the ground level concourse, in bar 1 on level B, in bar 2 on the level 2 gallery and the Arc Brasserie on level A.
  • The male and female step-free standard toilet facilities are located on the ground level concourse, in bar 1 on level B, in bar 2 on the level 2 gallery and the Arc Brasserie on level A.
  • The male and female standard toilet facilities are located to the right from the entrance on the ground concourse level.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located in the toilets with adaptations on ground level concourse and the Arc Brasserie on level A.

You are on Parking. Skip to the next section.

Parking

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• Public Car Parks View
  • There is a public car park located in Lanyon Place.
  • The name of the car park is Oxford Street.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 143cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 143cm.
• The second set of doors have a low visual contrast.

You are on Reception. Skip to the next section.

Reception

• The reception is located to the left from the entrance.
• The distance from the entrance is 15m.
• There is step-free level access to the reception.
• The height of the reception desk is 106cm.
• There is a lowered section at the desk.
• The height of the lowered section is 80cm.
• The reception has windows.
• There is not a hearing assistance system.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels vary due to the use of large glazed walls.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: access to the toilet with adaptations and standard toilets to the right from the entrance on the ground concourse level and designated seating in Block A rows 13 and 14.
• The following areas have stepped access: access to the male and female standard toilets to the right from the entrance on the ground concourse level and the majority of seating in the auditorium and studio hall.
• Access throughout may include manual doors.
• Some flooring is shiny and patterned.
• The visual contrast between the walls and floor varies between low and high.
• Some of the walls have a reflective finish.
• There may be background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: chairs without armrests and high stools.
• Lighting levels vary due to the use of large glazed walls.

You are on Lift 1. Skip to the next section.

Lift 1

• The lift surveyed is located to the left from the entrance.
• The distance from the main entrance is 35m.
• The most accessible route to the lift has step-free level access.
• The Ground Level Concourse, Level 1 Gallery, Level A Arc Brasserie, Level 2 Gallery and Level B Bar 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 79cm.
• The internal dimensions of the lift are 107cm (width) x 208cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were low at the time of the survey.
• There are other lifts available at this location which vary in size.
• Lift 2 to the right from the entrance gives access to ground level concourse, and levels 1 and 2 galleries.

You are on Lift 5 - Studio Hall. Skip to the next section.

Lift 5 - Studio Hall

• The lift surveyed is located to the right from the entrance.
• The distance from the entrance is 50m.
• The most accessible route to the lift has step-free level access.
• The ground floor concourse level, studio hall ground floor and level 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 78cm.
• The internal dimensions of the lift are 108cm (width) x 134cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were low at the time of the survey.

You are on Stairs (Main). Skip to the next section.

Stairs (Main)

• The stairs surveyed are located ahead from the entrance.
• The ground level concourse and levels 1 and 2 galleries can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels vary due to the size of the space.

You are on Main Theatre. Skip to the next section.

Main Theatre

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• Theatre Information View
  • Advanced bookings are available.
  • Essential Companion or Carer tickets are limited in number for events. As a result, we may not be able to accommodate all requests.
  • Captioned performances are available for some performances.
  • A signer for performances can be provided when booked in advance.
  • Audio described performances are not available.
  • Autism friendly/relaxed performances are available for some performances.
  • Sensory friendly performances are available for some performances.
  • There is a fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • A live feed of performances is available through a Wi-Fi based system called mobile connect.
  • Visitors can use headsets or listen through their hearing aids using the Sennheiser Mobile Connect App.
  • View information on access performances and provisions (opens new tab) .
• Auditorium View
  • The most accessible route to the auditorium has step-free level access, manual doors and doors permanently held open.
  • There is step-free level access to a row of seating.
  • There is a designated seating area.
  • The following rows have step-free access via ramps or slopes: Rows 13 and 14 in Block A.
  • The following rows have stepped access: Rows 3-12 in Block A and all rows in Blocks B - Q.
  • View the seating plan/auditorium map (opens new tab) .
  • Seating available includes: chairs with armrests and flip-down seats without armrests.

You are on Designated Seating (Main Theatre). Skip to the next section.

Designated Seating (Main Theatre)

• The designated seating area surveyed is located in Rows 1 and 2 of Block A.
• The distance from the entrance is 60m.
• The most accessible route to the designated seating has manual doors and doors permanently held open.
• There is step-free level access to the designated seating.
• There are double manual doors with a high visual contrast.
• The doors open towards you.
• The width of the opening is 189cm.
• The designated seating area is not clearly marked or signed.
• There are 2 designated spaces for wheelchair users.
• The view from this seating area is restricted.
• Companions sit next to you.
• There is a member of staff available for assistance.
• There is space for an assistance dog to rest.
• The seating is fixed.
• Lighting levels vary due to the size of the space.
• Lighting levels are adjustable.
• There is not a toilet with adaptations close to the seating area (within approximately 50m).
• There are additional designated seating areas with step-free access via slight slopes in Rows 13 - 14 of Block A and Block E via lift.

You are on Studio Hall. Skip to the next section.

Studio Hall

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• Theatre Information View
  • Advanced bookings are available.
  • Concessions are available.
  • Essential Companion or Carer tickets are limited in number for events. As a result, we may not be able to accommodate all requests.
  • Captioned performances are available for some performances.
  • A signer for performances can be provided when booked in advance.
  • Audio described performances are not available.
  • Autism friendly/relaxed performances are available for some performances.
  • Sensory friendly performances are available for some performances.
  • There is a fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • A live feed of performances is available through a Wi-Fi based system called mobile connect.
  • Visitors can use headsets or listen through their hearing aids using the Sennheiser Mobile Connect App.
  • View information on access performances and provisions (opens new tab) .
• Auditorium View
  • The most accessible route to the auditorium has step-free level access.
  • There is a designated seating area.
  • The following rows have stepped access: A - C, E - L and N - P.
  • Seating available includes: flip-down seats with armrests.

You are on Designated Seating (Studio Hall). Skip to the next section.

Designated Seating (Studio Hall)

• The designated seating area surveyed is located at the front of Row D.
• The distance from the lift is 18m.
• The most accessible route to the designated seating has manual doors.
• There is step-free level access to the designated seating.
• There are double manual doors with a high visual contrast.
• The doors open towards you.
• The width of the opening is 168cm.
• The designated seating area is not clearly marked or signed.
• There are 10+ designated spaces for wheelchair users.
• The number of spaces for wheelchair users varies.
• The view from this seating area is clear from obstructions.
• Companions sit behind you.
• There is a member of staff available for assistance.
• There is space for an assistance dog to rest.
• The seating is fixed.
• Lighting levels vary due to the size of the space.
• Lighting levels are adjustable.
• There is a toilet with adaptations close to the seating area (within approximately 50m).

You are on Eating and Drinking (Gallery 1 Bar). Skip to the next section.

Eating and Drinking (Gallery 1 Bar)

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• Location and Access View
  • The bar is located on the level 1, ahead from the lifts.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where drinks can be ordered.
  • Full table service is not available.
  • Menus are digital.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located in the centre of the gallery area.
  • There is step-free level access to the counter.
  • The height of the counter is 115cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 72cm.
  • The counter has windows and patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: high stools.
  • Furniture available in this area includes: high tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
  • There are similar bars on the concourse at ground level and gallery 2 on level 2.

You are on Eating and Drinking (Arc Brasserie). Skip to the next section.

Eating and Drinking (Arc Brasserie)

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• Location and Access View
  • Arc Brasserie is located on level A, to the left from lift 1.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where food and drink can be ordered.
  • Menus are available on a board.
  • The following dietary requirements can be catered for: vegetarian.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located on the right hand side of the area.
  • There is step-free level access to the counter.
  • The height of the counter is 113cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Eating and Drinking (Bar 1). Skip to the next section.

Eating and Drinking (Bar 1)

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• Location and Access View
  • Bar 1 is on level B, to the left from lift 1.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where drinks can be ordered.
  • Full table service is not available.
  • Menus are available on a board.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located on the right hand side of the area.
  • There is step-free level access to the counter.
  • The height of the counter is 104cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has mirrors and patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests and high stools.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
  • Bar 2 is similar, with step-free level access from gallery 2.

You are on Toilet with Adaptations (Level B - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level B - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on level B, to the right from lift 1.
  • The distance from lift 1 is 3m.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 145cm (width) x 245cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 76cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 86cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 86cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 92cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a nappy/incontinence items bin.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.