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CastleCourt

Royal Avenue, Belfast, BT1 1DD

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Access Guide

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Location

  • The nearest National Rail station is Great Victoria Street.

COVID-19 Information

Opening Hours

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • Parking information and tariffs are provided at the entrance and by the pay stations.
    • The car park is located on King Street / Francis Street.
    • The car park type is multi storey.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 368cm x 480cm (12ft 1in x 15ft 9in).
    • The nearest Blue Badge bay is 20m (21yd 2ft) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 198cm (6ft 6in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • The Blue Badge bays are located on car park level 3, shopping first floor.
    • Pay Machine heights are between 110-150cm.
    • There are manual doors to the stair and lift well at car park levels P1 to P6.
    • There are automatic doors to the stair and lift well at car park levels P2 to P6.
    • There is no level access at car park level P1.

Entrance (Car Park Entrance)

  • This information is for the entrance located on car park level 3.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 102cm.
  • Comments View
    • There are a set of manual doors next to the automatic doors.
    • This entrance gives access to the first floor of the shopping mall.

Outside Access (Royal Avenue Entrance)

  • Entrance View
    • This information is for the entrance located on Royal Avenue.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 147cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 153cm.
  • Comments View
    • There are two sets of automatic doors at this entrance with manual doors between.
    • This entrance gives access to the ground floor of the shopping mall.

Outside Access (Smithfield Market Entrance)

  • Entrance View
    • This information is for the entrance located on Smithfield Square North.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 110cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 153cm.
  • Comments View
    • This entrance gives access to the ground floor of the shopping mall.

Outside Access (Berry Street Entrance)

  • Entrance View
    • This information is for the entrance located on Berry Street.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 136cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance and between the doors.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • This entrance gives access to the ground floor of the shopping mall.

Reception (Customer Relations)

  • The desk/counter is 20m (21yd 2ft) from the Smithfield Market entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • There are wheelchairs available to borrow for use within the centre.
    • However this is administered by Motability based in Smithfield Market.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • There is a children's play area on the first floor of the shopping mall near the car park entrance.

Eating and Drinking (Food Hall)

  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 95cm (3ft 1in).
  • The standard height for tables is 72cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • The type of food served here is fast food.
  • Comments View
    • The information given is for the seating area of the shopping centre food court.

Other Floors (Car Park)

  • Steps View
    • The floors which are accessible by stairs are P1, P2, P3 (S1), P4, P5, P6.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are the parking on level P1.

Other Floors (Main Concourse - Smithfield End)

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G, 1.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are bright.

Other Floors (Main Concourse - Royal Avenue End)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G, 1.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are bright.
  • Comments View
    • There is another escalator which gives access to floors 1, 2.
    • Private offices are on the second floor.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located to the left as you enter via the car park entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are P2, P3 (S1), P4, P5, P6.
  • The lift is approximately 4m (4yd 1ft) from the car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 192cm x 173cm (6ft 4in x 5ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There are 2 lifts that serve levels P2 to P6 and 2 lifts that serve levels P3 to P6 only.
    • Shops are at level P3 (shopping first floor).
    • Blue Badge parking is at level P3 (shopping first floor).

Lift (Royal Avenue End)

  • There is a lift for public use.
  • The lift is located on the main concourse.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, (2).
  • The lift is approximately 10m (10yd 2ft) from the Royal Avenue entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 144cm x 202cm (4ft 9in x 6ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There are private offices on the second floor which is not open to the public.

Changing Places

  • Location and access View
    • The facility is located on the first floor of the shopping level, to the left as you enter from the car park level 3 entrance.
    • The facility is approximately 10m (10yd 2ft) from the car park entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is not a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The width of the door is 100cm (3ft 3in).
    • The dimensions of the facility are 385cm x 319cm (12ft 8in x 10ft 6in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 178cm (5ft 10in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 70cm (2ft 4in).
    • The transfer space on the right as you face the toilet is 265cm (8ft 8in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided for the toilet.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.

Accessible Toilet (First Floor - Standard Toilets)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile, written text and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 30m (32yd 2ft) from the lift by the Royal Avenue entrance.
    • This accessible toilet is located in the male and female standard toilet facilities on the first floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is not a shared toilet.
    • There is a similar accessible cubicle in each of the female and male standard toilet facilities.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is light.
    • The dimensions of the accessible toilet are 148cm x 197cm (4ft 10in x 6ft 6in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 83cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste and general domestic waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 103cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • The male cubicle was measured. The female cubicle is similar.

Standard Toilet(s) (First Floor)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the first floor.
    • The female toilet(s) is/are approximately 30m (32yd 2ft) from the lift by the Royal Avenue entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the first floor.
    • The male toilet(s) is/are approximately 30m (32yd 2ft) from the lift by the Royal Avenue entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels are bright.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located on the first floor of the shopping level by the standard toilets.
  • The parent and baby room is approximately 30m from the lift by the Royal Avenue entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 100cm (3ft 3in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 93cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • Other facilities include a microwave (above 120cm high), a, nappy vending machine (120cm high), a modesty curtains for the nursing chairs, a paper towel dispenser and a bottle warmer.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.