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Grand Opera House

2-4 Great Victoria Street, Belfast, BT2 7HR

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About this venue

The Grand Opera House was designed by the leading Victorian theatre architect Frank Matcham and opened on 23 December 1895. Many of the world’s leading actors, singers, dancers and entertainers have appeared on its stage, including Charlie Chaplin, Sarah Bernhardt, Laurence Olivier, Vera Lynn, Luciano Pavarotti, Darcey Bussell and Laurel and Hardy.

Access Guide

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Introduction

  • Services / facilities within the building include the main theatre, The Stalls Bar, The Studio, The Upper Circle Bar and Studio Bar, the Grand Circle Bar and the Theatre History and Heritage Exhibition.

COVID-19 Information

  • The information in this section was taken in July 2021.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • The height of the hand sanitiser is 100cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Opening Times (Theatre and the Studio)

  • Opening times do vary depending on performances.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 148cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 148cm.
  • Comments View
    • Photographs 3 and 4 show the single automatic door to the right, beyond the automatic door is a single door that opens towards you.
    • Photographs 5 and 6 show the single door to the left which opens away from you, beyond this door is an automatic single door.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Great Victoria Street.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Value Car Park.
    • The car park is located on Grosvenor Street.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 230cm x 550cm (7ft 7in x 18ft 1in).
    • On street Blue Badge parking is located on Great Victoria Street.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 230cm x 550cm (7ft 7in x 18ft 1in).
    • Standard marked parking bays are located on Great Victoria Street.
  • Drop-off Point View
    • There is not a designated drop off point.

Reception (Box Office - Mechandise)

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 19/07/2021.
  • The hearing assistance system was working at the time of testing.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • Photograph 5 shows the refreshment stand in the ground floor corridor.
    • Photograph 7 and 8 show examples of the very easy slopes throughout the building.
    • Photograph 10 shows the shallow step leading to seating on the third floor breakout area.

Theatre (Main Theatre)

  • There are designated spaces for wheelchair users.
  • Designated seating is located in rows 1 ,A ,G and M right and left stage.
  • Wheelchairs are left with you.
  • A companion may sit with you.
  • Companions sit next to the patron.
  • It is 60m (65yd 1ft) from the designated seating area to the nearest accessible toilet.
  • This venue does provide audio described performances.
  • There is a hearing assistance system.
  • The hearing assistance system is infrared.
  • Staff are trained to use the hearing assistance system.
  • A deposit is required for the hearing assistance system.
  • The rows suitable for hearing assistance systems are all rows.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 19/07/2021.
  • The hearing assistance system was working at the time of testing.
  • There is not a wheelchair to borrow.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.
  • To view thehttps://www.goh.co.uk website for more information on accessible seating please click here (new tab).
  • Comments View
    • Doors A and B are on the ground floor.
    • Doors C and D are on the first floor.
    • Doors E and F are on the second floor.
    • Door G is on the third floor, leading into the Gods.
    • The infrared headsets should be collected from the box office, the deposit is refundable.
    • The theatre also offers signed and captioned performances.

Level Change (Stalls - Door A)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of stall A.
  • There is/are 3 step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • All doors in the venue are at least 75cm wide with some doors opening away and some towards you.
    • Some of the doors may be difficult to open, whilst others are easy to open.

Level Change (Theatre)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located throughout the theatre's ground floor.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading to some of the seating on the first, second and third floors of the theatre.
  • There is/are 2 to 6 step(s) to the area/service.
  • The lighting levels at the step(s) are low to moderate.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • The ramp/slope does not bypass the step(s).
  • Comments View
    • Some of the steps have intermittent handrails, and some have none.

Eating and Drinking (Stalls Bar)

  • The following information is for the bar.
  • The bar is located ahead as you enter the main entrance.
  • The bar does not serve food.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 10m (10yd 2ft) from the main entrance.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 114cm (3ft 9in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.

Accessible Toilet (Ground Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 45m (49yd 8in) from the main entrance.
    • This accessible toilet is located beyond the main entrance, to the the rear left of the foyer.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding (Bi-Fold).
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 155cm x 208cm (5ft 1in x 6ft 10in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 88cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft).

Standard Toilet(s) (Ground Floor)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located beyond the main entrance, at the rear left of the foyer.
    • The female and male toilets are approximately 45m (49yd 8in) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the female and male toilets are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the female ambulant toilet.
    • The height of the baby change table once extended is 93cm (3ft 1in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • Photographs 3, 4 and 5 show the female standard ambulant toilet.
    • Photograph 8 shows the male standard ambulant toilet.
    • There is a lowered urinal and sink in the male standard toilet.
    • The height of the sink is 63cm.
  • Comments View
    • Photographs 3, 4 and 5 show the female standard ambulant toilet.
    • Photograph 8 shows the male standard ambulant toilet.
    • There is a lowered urinal and sink in the male standard toilet.
    • The height of the sink is 63cm.

Other Floors (Foyer Side)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2, 3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.

Other Floors (Theatre Side)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2, 3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are good.
  • Comments View
    • These steps give access to the theatre entrances on floors 1, 2 and 3.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you enter the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 2m (2yd 7in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 155cm x 165cm (5ft 1in x 5ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Eating and Drinking (Grand Circle Bar)

  • The following information is for the bar.
  • The bar is located on the first floor.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 10m (10yd 2ft) from the lift.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 115cm (3ft 9in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Drinking straws are available.

Accessible Toilet (First Floor - Right Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the lift.
    • This accessible toilet is located to the left as you exit the lift on the first floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 97cm (3ft 2in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 194cm x 203cm (6ft 4in x 6ft 8in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 129cm (4ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (First Floor)

  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located ahead as you exit the lift on the first floor.
    • The female toilet(s) is/are approximately 12m (13yd 4in) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the landing between the ground floor and first floor.
    • Inside the venue, there is not level access to the male toilet(s).
  • Comments View
    • There is a medium, clearly marked step without handrails to access the urinals in the male standard toilet, as seen in photograph 7.
    • The lowered sink in the female standard toilet is 73cm high.

Theatre (The Studio)

  • There are designated spaces for wheelchair users.
  • Designated seating is located in on the front row.
  • Wheelchairs are left with you.
  • A companion may sit with you.
  • Companions sit next to the patron.
  • It is 25m (27yd 1ft) from the designated seating area to the nearest accessible toilet.
  • This venue does provide audio described performances.
  • There is a hearing assistance system.
  • The hearing assistance system is a fixed loop.
  • Staff are trained to use the hearing assistance system.
  • The rows suitable for hearing assistance systems are all rows.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 19/07/2021.
  • The hearing assistance system was working at the time of testing.
  • There is not a wheelchair to borrow.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.

Eating and Drinking (Upper Circle Bar and the Studio Bar)

  • The following information is for the café/bar.
  • The bar is located on the second floor.
  • The bar does not serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the lift.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 115cm (3ft 9in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.

Accessible Toilet (Second Floor - Right Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the lift.
    • This accessible toilet is located off the second floor corridor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding (Bi-Fold).
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 77cm (2ft 6in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 206cm x 235cm (6ft 9in x 7ft 9in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 135cm (4ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 93cm (3ft 1in).
  • Comments View
    • There is a smaller accessible toilet adjacent, as seen in photographs 7, 8 and 9.
    • This toilet also has a right transfer.

Standard Toilet(s) (Second Floor)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located ahead as you exit the lift on the second floor.
    • The female and male toilets are approximately 12m (13yd 4in) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Comments View
    • The height of the lowered sink in the male and female standard toilet is 72cm.
    • There is a lowered urinal with handrails on both sides in the standard male toilet.
  • Comments View
    • The height of the lowered sink in the male and female standard toilet is 72cm.
    • There is a lowered urinal with handrails on both sides in the standard male toilet.

Level Change (Theatre History and Heritage Exhibition)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the Upper Circle and Studio Bar.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Theatre History and Heritage Exhibition

  • This exhibition is located on the third floor of the venue.
  • The exhibition can be accessed by the lift.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.